DYMO Endicia

Restore Health

Prescriptions Get to Consumers Quickly, Thanks to DYMO™ Endicia® Premium

Restore Health Logo Client: Restore Health

Challenge: To obtain a cost effective postage service that integrated with Restore’s database, reduced order processing time and eliminated errors

Solution: DYMO Endicia Premium

Key Results:

Customer Background

Growing from one customer in 1982 to several hundred thousand today, Restore Health has pioneered the use of customized, low-dose, natural hormone therapy for women.

CEO Matt Wanderer sees his mission as contributing to the health and wellness of men and women around the world. And central to that endeavor is Restore’s custom pharmaceutical compounding business, which provides individualize prescriptions that enable its customers to live more fulfilling, healthy lives.

From its 17,000-square-foot pharmaceutical facility in Madison, Wis., Restore works to ensure the quality, purity and accuracy of each customized prescription they fill with their quality assurance measures. From using infrared technology and filtered clean rooms to preparing and testing individual prescriptions with high-performance liquid chromatography, Restore doesn’t settle for anything less than the best for their customers. Doctors and their patients all over the nation trust Restore to deliver quality, life-changing prescriptions on a daily basis.

The Challenge

Restore Health According to Restore’s shipping manager, Jack Hoefer, this emphasis on high-quality, error-free service extends to the shipping department, which must process and ship as many as 350 packages of tablets, capsules, creams and other products each day.

“We know how important these medications are to our customers, so we strive to deliver them as quickly as possible, without errors or delays,” explained Hoefer. “Our system must be streamlined and efficient, from beginning to end.”

In the early days of Restore, the company used a standalone shipping system that was not integrated with its other databases. Thus, each order was processed manually, using a scale and postage meter, and placed into wooden cubby holes while awaiting delivery to the Post Office™.

While adequate, the shipping process was slow, vulnerable to errors and expensive given the number of man-hours required to handle standard shipments and to research problems or returns. But as the product line and quantity of orders grew, so did Restore’s need for a more efficient processing and shipping system.

“We owed it to our customers to improve our system,” Hoefer noted. “And with DYMO™ Endicia®’s help, we did.”

The Solution and Key Results

At the recommendation of a U.S. Postal Service® representative, Restore explored the use of Internet-based postage systems and selected DYMO Endicia — the industry’s leading postage technology company with more than 25 years of experience and more than $6 billion in postage printed — as its provider.

According to Hoefer, Restore appreciates DYMO Endicia’s ability to integrate with its customer database and specialized pharmaceutical order management software, which saves considerable time and virtually eliminates double-entry, errors in addresses or other vital customer information.

Restore uses Endicia Premium, which includes a number of additional features designed to save users time and money while improving shipping quality and accuracy. Among the features frequently used by Restore are address verification, Delivery Confirmation™ service, online package tracking, pre-paid return labels and insurance for expensive prescriptions.

“Address verification is extremely important because it ensures we get the medication to the right place – even if the customer makes a mistake in entering their address information,” noted Hoefer. “That’s a major benefit, and it reduces customer calls or complaints.”

Hoefer estimates that because DYMO Endicia eliminates the need to create separate or duplicate labels, the company has cut its annual label purchasing expenses in half, a savings of almost $10,000. Moreover, the time required to process each order – typically around 45 seconds – is up to 50 percent less than the time required using the previous manual system. Also, since DYMO Endicia-processed orders are picked up by the Postal Service™ from Restore’s facility, they save even more time since trips to the Post Office have been eliminated.

Visit the Restore Health website for more information about the company: http://restorehc.com/