DYMO Endicia

UNLV Tickets

UNLV Tickets Uses DYMO™ Endicia® Postal Solution to Ensure Tickets to Las Vegas Sporting Events Get There On Time

Client: University of Nevada, Las Vegas (UNLV) Tickets

UNLV Tickets Logo Challenge: As the number of events held at the venues grew, the old process of sending mail to the main university for postage and pickup was not efficient enough.

Solution: DYMO Endicia Premium, Critical Mail

Key Results:

  • Tracking on the parcels ensures the customer can have visibility of their order at all times.
  • A combination of price discount and the low cost Critical Mail service provided significant cost savings.

Customer Background

Although they bear the name UNLV, UNLV Tickets sells more than just tickets to UNLV’s Intercollegiate Athletic and performing arts events. They are also the source of tickets to some of the most popular entertainment and sporting events in Las Vegas, including the Professional Bull Riders, National Finals Rodeo, Vegoose Music Festival, The Pioneer Las Vegas Bowl, Supercross, Monster Trucks and more.

Based in the Entertainment Capital of the World, UNLV Tickets has both a challenging and rewarding dilemma of providing the best in class entertainment. More than 9 years ago, UNLV Tickets started selling tickets for events at Thomas and Mack Center, Cox Pavilion and Sam Boyd Stadium and now both The Thomas & Mack Center and Sam Boyd Stadium rank in the top highest-grossing venues in the world.

The Challenge

Thomas and Mack Center As each of the venues UNLV sold tickets for continued to grow, UNLV Tickets began having trouble getting their tickets out in a timely manner. Previously, all mail was carried to the main office at UNLV where postage was added and the tickets were sent out along with the rest of the university mail. However this process proved to be inefficient and costly. So, UNLV Tickets turned to DYMO Endicia, an online shipping and mailing service.

The Solution and Key Results

UNLV Tickets has been using DYMO Endicia for more than six years now. Since then, UNLV Tickets has been able to improve their customer care and save a significant amount on their shipping costs with the combination of USPS price discounts and the low cost of the Critical Mail™ service.

“Due to the large volumes of tickets being shipped on a daily basis, UNLV Tickets qualified for the USPS Critical Mail service. With full tracking capability and at a highly competitive rate, the move to Critical Mail was an easy choice to make,” said Laurie Ochsner, Risk Management Supervisor, UNLV Tickets.

The Endicia Premium solution gave UNLV Tickets the control they needed to ensure that the tickets went out on time with full delivery tracking included. This meant that customers received their tickets in a timely fashion and had nothing more to worry about than the outcome of their favorite sporting event.

In addition, back at the university, the ability to import multiple orders into the DYMO Endicia software further improved the speed and efficiency with which the ticketing operation ran.

“It’s great. All we have to do is upload a list of customer addresses then print off the postage in a single batch.”

As UNLV Tickets continues to grow and sell tickets for more events, DYMO Endicia will be able to grow with them to ensure that each of their customers has both an enjoyable purchase and event experience.

“We pride ourselves in creating, producing, and hosting diverse and distinct events that cater to the local market, as well as the Entertainment Capital of the World. DYMO Endicia helps our ticket distribution operation to be efficient and cost effective, ensuring our customers can be confident in the delivery of event tickets.”

Visit http://unlvtickets.com/ to learn more about the exciting events that take place at the Sam Boyd, Cox Pavilion and Mack Center in Las Vegas, Nevada.