About Pay-on-Use Returns Labels

Endicia Pay-on-Use Returns (EPR) labels provide your customers with US-domestic return labels for which you pay the postage and fees only when the return shipping label enters the mailstream. Upon entering the mailstream, the USPS scans the EPR shipping label, and the system automatically deducts the amount from your postage balance.

• Note: The Endicia Pay-on-Use-Returns (EPR) feature is available only for US-domestic mail.

By using EPR labels, you can potentially:

• Create a positive experience for your customers by providing them with printed, ready-to-use, "paid-for" return shipping labels.
• Save money if your customer never uses the EPR shipping label.

To use EPR functionality, you must contact an Endicia sales representative to:

• Agree to specific terms and conditions.
• Have your account enabled for EPR labels.

After Endicia has enabled your account, you must set up Endicia Professional to print return shipping label options.For more information, see See "Set Up Returns Shipping Labels".

About Endicia Pay-on-Use Returns Printing Methods

To specify Endicia Pay-on-Use Returns options, select Edit > Preferences > Printing and Customs tab.

You can use any of the following methods to print EPR labels:

Paired Method:

• When you print the outbound shipping label, Endicia Professional also prints an EPR label.
• You can include the EPR label in the outbound package.
• You can use the paired label method through either Order Lookup or Batch Print.

Shipment History Method Through the Postage Log:

• After you have printed an outbound shipping label, you can create an EPR shipping label, such as when your customer requests to return an item. For more information, see See "Create a Pay-on-Use Returns Label on the Postage Log Tab".

On-Demand Method:

• After you have printed the outbound shipping label through any carrier, you can manually create the EPR shipping label.
• In the Shipping Address section, enter the Ship From address (this is the address of the buyer who is returning the goods); select File > Print a Return Label; complete the information in the Return label window, including Ship To address and other shipment parameters.
• Endicia Professional creates the EPR label, which you can send by email or regular mail to the customer.

About Endicia Pay-on-Use Returns Records and Reports

For Endicia Pay-on-Use Returns transaction and fee-related reports, refer to the Online Account Help.

You also view transaction records through the DAZzle Postage Log tab. EPR labels show a zero dollar amount on the Postage Log.

About Refunds for Endicia Pay-on-Use Returns Labels

Because postage is not charged at the time of creating the label, refunds are not available for EPR labels.

See Also

See "Create an On-Demand Pay-on-Use Returns Label on the Order Lookup Tab"

See "Create an On-Demand Pay-on-Use Returns on the Batch Print Tab"

See "Create a Paired Pay-on-Use Returns Label on the Order Lookup Tab"

See "Create a Paired Pay-on-Use Returns Label Through Batch Print"

See "Create a Pay-on-Use Returns Label on the Postage Log Tab"

See "Set Up Returns Shipping Labels"

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