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Frequently Asked Questions

Frequently asked questions and answers appear in the following sections:


CollapsedQ: What does Endicia (en-dee-shya) mean?


CollapsedQ: What happened to InstaPostage?


CollapsedQ: Why should I upgrade to a paid service plan?


CollapsedQ: How do I check for program updates?


The Basics

CollapsedQ: What is a mail class and which one should I use?


CollapsedQ: How do I know which mailpiece to select?


CollapsedQ: What is a mailpiece and which one should I select?


CollapsedQ: Do I need to enter a weight?


CollapsedQ: Are Printable Postage by Endicia stamps real USPS postage?


CollapsedQ: How much postage should I use?


CollapsedQ: Do the postage stamp labels expire once you print on them?


Postage Payment

CollapsedQ: How do I pay for the postage that I print?


CollapsedQ: How can I add postage funds to my account?


CollapsedQ: Is my postage money and credit card information safe?


CollapsedQ: Can I get a refund for misprinted postage labels?


CollapsedQ: I have a bunch of unused 2-cent postage stamps that I bought from the Post Office the last time there was a price rise. Can I mix and match USPS postage stamps with Printable Postage stamps?



CollapsedQ: Can I ship to other countries?


CollapsedQ: Can I ship to APO/FPO locations?


CollapsedQ: Do I need a customs form?



CollapsedQ: Can I use my old InstaPostage sheets?


CollapsedQ: Can I use third-party postage sheets?


CollapsedQ: Do I have to use the DYMO Printable Postage Stamp Sheets to print postage?


CollapsedQ: Where can I buy more sheets or rolls?


CollapsedQ: How can I get a big discount on DYMO Printable Postage Stamp Sheets and DYMO Stamps Postage Label rolls?


CollapsedQ: How do I get flat-rate envelopes and boxes for the flat-rate postage I print?


Printers and Printing

CollapsedQ: Which printers can I use?


CollapsedQ: How do I set up the program for a DYMO LabelWriter Twin Turbo printer?


CollapsedQ: How do I use the DYMO Printable Postage Stamp Sheets?


CollapsedQ: How do I print a make-up postage stamp?


CollapsedQ: I have cut my sheet on the perforation line. Can I still print on the sheet?


CollapsedQ: Can I use my sheets to print a few postage stamps at a time?


CollapsedQ: Can I print Priority Mail International or Priority Mail Express International?


CollapsedQ: How can I print a full shipping label with special services such as Delivery Conformation?


Activation Codes

CollapsedQ: Why do I need to enter Activation Codes for my postage stamp sheets?


CollapsedQ: How do I get Activation Codes?


CollapsedQ: Can I share my postage stamp sheets with another user?

See Also



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