Frequently Asked Questions

A: Electronic Indicia

A: Printable Postage automatically notifies you of updates through a message box. Alternately, select Help > Check for Updates.

A: You should use the same mail class and amount that you use for postage that you buy directly from the USPS. For more information, see USPS: Mail & Shipping Services.

A: Run the Mailpiece Wizard by clicking the Guide Me button.

A: A mailpiece describes the type of item that you are mailing, such as a postcard, a regular letter envelope, a large envelope (commonly called a Flat by the USPS), or a package. Some common mailpiece types and sizes include:

• Postcard: Maximum size 4 inches x 6 inches
• Letter Envelope: Maximum size 6 inches x 11 inches
• Large Envelope (Flat): Maximum size 3/4 inches thick, 12 inches tall, or 15 inches long
• Package: Length plus girth (circumference) cannot exceed 108 inches

• Flat Rate Envelope: For Priority Mail or Priority Mail Express Flat Rate packaging

• Small Flat Rate Box: For Priority Mail Flat Rate packaging
• Medium Flat Rate Box: For Priority Mail Flat Rate packaging
• Large Flat Rate Box: For Priority Mail Flat Rate packaging
• Tip! You can use Express Mail boxes and envelopes with Priority Mail Express.

A: Yes. Postage prices are determined by mailpiece type, shape, and weight. Failing to select the correct mailpiece and weight may result in your mail being returned, undelivered, or arriving at the sender with "Postage Due".

A: Yes. You should handle postage stamps that you print using Printable Postage in the same way you handle any USPS postage that you purchase.

A: Your postage price is more accurate with a scale. The postage rates embedded in the software are up-to-date and provide the postage amount that you should use if you enter the correct mailpiece type and weight. For more information, see USPS: Mail & Shipping Services

A: No, but be aware that postage prices change, and although you can use your any unused, printed postage toward new prices, you cannot use postage you that have printed with the old rates in place of new rates. Printable Postage always prints the current rates.

A: You set up a prepaid postage account through Endicia.com. A valid credit card, debit card, or ACH information is required for setup. From this account, you pay for the postage that you print. When your account is set up, you have the option to deposit money into the account (pre-pay for your postage) or wait until you are ready for your first print. Each time that you print postage, the account balance is adjusted.

A: You can do either of the following:

• Let Printable Postage automatically prompt you to add funds to your postage account.
• In Printable Postage, click the Buy Postage icon at any time to add more funds to your account.

A: Payment processing transactions use industry standard encryption that is designed to keep your information safe.

A: Effective September 30, 2011, you can request refunds for misprinted postage.

For more information, see Postage Refund Policy.

A: You can use postage stamps that you printed using DYMO Stamps or DYMO Printable Postage with regular postage stamps. If you have one of the Endicia paid service plans, you can create your own custom postage stamp prices to make up the difference between former and current postage prices, for example. For more information, see Create Your Own Postage Amounts on Rolls or Create Your Own Postage Amounts on Sheets.

A: For information about international shipments, see: 

USPS: Preparing International Shipments

For information about APO/FPO forms, see:

USPS: Send Military and Diplomatic Mail

For an online customs form, see:

USPS: Customs Form

A: Printable Postage stamp sheets have replaced InstaPostage stamp sheets, which are no longer supported. You can buy Printable Postage stamp sheets from the Endicia Supplies Store and at most office-supply retailers.

A: No. Only DYMO Printable Postage Stamp Sheets have been approved by the USPS. The 24 postage stamp labels on each sheet are coated with special USPS ink that allows the postage item to pass through the USPS mailstream. Using third-party postage stamp labels may result in undelivered or returned mail, and possible legal ramifications.

A: Yes, the special DYMO Printable Postage Stamp Sheets by Endicia are uniquely and specifically approved by the USPS.

The 24 postage stamp labels on each printable sheet are coated with special USPS ink that allows the postage item to pass through the USPS mailstream (read by postal scanners). Using other postage stamp labels or even plain paper may result in undelivered or returned mail, and possible legal ramifications.

A: You can buy more of the DYMO Printable Postage Stamp Sheets or DYMO Stamps Postage Label rolls from:

• The online Endicia Supplies Store.
• The software, by clicking the Buy Labels icon.
• Any retailer that carries the DYMO Printable Postage Stamp Sheets or DYMO Stamps Postage Label rolls.

A: Upgrade to a paid Endicia service plan account.

A: You can order USPS Flat-Rate envelopes and boxes at no charge through the Endicia Supplies Store. In Printable Postage, you can also select Supplies > USPS Shipping Supplies.

A: DYMO Printable Postage Stamp Sheets require either a page-oriented laser printer or a page-oriented ink-jet printer.

DYMO Stamps Postage Label rolls require a DYMO LabelWriter printer. If you have a DYMO LabelWriter 400 Turbo, 450 Turbo, Twin Turbo, or Duo printer, you may change your application interface and print postage from your LabelWriter as well. For more information on using the DYMO LabelWriter Twin Turbo printer, see the following FAQ about using DYMO LabelWriter Twin Turbo printer.

If you have a paid Endicia service plan account, you can use any DYMO LabelWriter printer for printing postage on special postage label rolls, known as DYMO Stamps Postage Labels.

A: The DYMO LabelWriter Twin Turbo printer has two label rolls: the left roll and the right roll. The first time you load postage stamp labels in the Twin Turbo printer, you need to specify in the software which roll contains the postage stamp labels. After the first time that you print to the roll, the software remembers which roll contains the postage stamp labels. You must select the roll in the software if you change the side where you have loaded the postage stamp roll.

The following Steps assume that you have loaded the roll in the printer and that the printer is connected and ready to print.

Steps

1. Click the Rolls icon.
2. From the Printer list, select DYMO LabelWriter Twin Turbo.
3. From the Label Roll list, select either Right Roll or Left Roll.
4. Perform a test print to verify the printer setup is correct by clicking the Test Print button.

A: The recommended usage for DYMO Printable Postage Stamp Sheets follows:

• Use the entire sheet at one time to print postage. You can mix different denominations of postage amounts on one sheet (for example, one postage sheet row can be $0.48, and another postage sheet row can be $4.80, and so on.)
• Use the manual feed tray of your laser or inkjet printer.
• Print all 24 postage stamp labels or one full postage stamp sheet—not partially used or torn sheets.
• Store DYMO Printable Postage Stamp Sheets in a cool, dry place so as not to damage the postage stamp labels and coated ink in any way.
• Follow the feed arrows and feed the paper into your printer correctly so as not to jeopardize your postage printing.
• Important! Perform a test print with the test sheets provided.
• For step-by-step instructions, see Print Postage onto Stamp Sheets.

A: A make-up postage stamp is usually a 1 or 2 cent postage stamp that you may need when postage prices increase.

• Note: This feature is available only if you have a paid Endicia service plan account and are not using the no-fee version of DYMO Stamps.

Print Make-Up Stamp on DYMO Stamp Postage Rolls

The following Steps describe how to print a make-up postage stamp using a stamp roll.

Steps

1. Click the Rolls icon to ensure that you are in Rolls mode.
2. Select the type of mailpiece.
3. Select the postage value: Make Your Own.

4. In the Custom Postage Amount dialog box, select the Mail Class and enter the amount of each make-up stamp.

   For example, enter .02 for a 2-cent stamp; enter .20 for a 20-cent stamp.

5. Click OK.
6. Select the number of Endicia postage stamps to print.
7. Review the postage total to print.
8. Click the Print button.

Print Make-Up Stamp on Printable Postage Stamp Sheets

The following Steps describe how to print a make-up postage stamp using a stamp sheet.

Steps

1. Click the Sheets icon to ensure that you are in Sheets mode.
2. On the sheet display, select one or more "make-up" stamps that you want to print.
3. Select the type of mailpiece.
4. Select the postage value: Make Your Own.

5. In the Custom Postage Amount dialog box, select the Mail Class and enter the amount of each make-up stamp.

   For example, enter .02 for a 2-cent stamp; enter .20 for a 20-cent stamp.

6. Click OK.
7. Review the postage total to print.
8. Click the Print button.

A: No. If this does happen, try and cut a test sheet into the exact size as your torn sheet. Attempt to configure the printable area and see if the necessary elements (text and barcode) print on the postage stamp labels of the torn sheet. However, this is not a guarantee and we cannot provide refunds for incorrect postage printing, so please be cautious. Endicia encourages you to wait until all the postage stamp labels on a sheet (24) are printed upon BEFORE you tear along the perforation lines.

A: Printing less than a full sheet is not recommended. Postage stamp sheets that pass through a laser or inkjet printer more than one time are susceptible to tearing and could cause printer jams.

A: You can print Priority Mail International or Priority Mail Express International labels by upgrading to one of the paid Endicia service plan accounts. The USPS requires special forms for some classes, such as Priority Mail Express. Also, international mail may require a customs form.

A: Verification of Activation Codes helps to ensure that you are using USPS-authorized supplies. For more information, see the Technical Support FAQ.

A: The Activation Code is located on the actual (colored) sheet, next to the words "Activation Code". For more information, see the Technical Support FAQ.

A: Yes, you can share your sheets, but Activation Codes may only be used one time, so ensure that you have not already used that code before sharing your sheets. For more information, see the Technical Support FAQ.