Customer Success Stories


Firefighters Bookstore Saved Up to 67% Using Endicia Parcel Insurance

“Endicia has saved us about an hour a day, freeing up my shipping staff to ship more orders, which, in turn, has enabled me to spend more time on promoting the business.”

Peggy Glen

Founder of Firefighters Bookstore

Firefighters Bookstore
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Firefighters Bookstore

Firefighters Bookstore's Need

Founded in 1985, Firefighters Bookstore sells books and training material to firefighters, aspiring firefighters, fire-training academies, and anyone purchasing on their behalf. Firefighters Bookstore relies on Priority Mail Flat Rate™ Envelopes and Boxes to ship its books, so it needed a solution that would allow it to print postage labels for those mail types. It also wanted a solution that would simplify the insurance process.

Endicia's Solution

An Endicia Premium customer since December 2003, Firefighters Bookstore uses Endicia for postage, insurance, and tracking. What Firefighters Bookstore likes most about Endicia is the shipping information that it supplies, the ease of accessing it, and the technical support. With online viewing of account transactions (e.g., postage purchases, postage prints, trackable items, Endicia-insured items, and Printable Postage) and delivery status for shipments with DAZzle’s electronic USPS Tracking (formerly Delivery Confirmation), Firefighters Bookstore saves time and money. It also finds the instant e-mails it receives when postage is purchased extremely helpful for accounting purposes.

Moreover, Firefighters Bookstore can easily see when its shipments were delivered via e/DC’s online delivery status, which is very important to the company. In addition, with e/DC free for Priority Mail through Endicia, compared to the $0.50 retail price, the savings really add up for Firefighters Bookstore.

Additionally, Firefighters Bookstore uses Endicia Parcel Insurance, which unlike USPS® Insurance, has no paperwork to apply the insurance and provides a savings of 54% to 67%.

Firefighters Bookstore also uses Commerce Management System (CMS) by NewHaven Software, an Endicia Integrated Partner, to streamline printing postage labels. CMS acts as a catalog-management software, providing Firefighters Bookstore with the customer’s history, shipping options, product pricing, and pretty much whatever else is needed to operate the business.

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