Customer Success Stories


Endicia Helps OnlineLabels.com Speed Up Order Turnaround & Streamline Order Processing

“Customer satisfaction is our core focus. Endicia’s seamless integration with the Postal Service allows us to offer the industry’s best in delivery speeds while reducing our in-house processing time. Through Endicia’s solutions, we know we can meet and exceed our customers’ expectations for quality service by getting our product processed and shipped faster than ever before.”

Matt Hamilton

Innovations Specialist, OnlineLabels.com

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Online Label’s Need

Based in Longwood, Florida, OnlineLabels.com is one of the world’s largest manufacturers of laser, inkjet and thermal printable labels. Since its founding in 2000, the company has grown to offer more than 250 standard label sizes in 38 different materials and colors, as well as custom sizes and pre-printed label services.

OnlineLabels.com prides itself on providing superior customer service, so when innovations specialist Matt Hamilton noticed the need to speed up residential deliveries and reduce order processing time, he jumped into action to find a scalable solution. OnlineLabels.com needed technology that would assure easy tracking, quick delivery and confirmation services. At the same time, the Company also wanted software that would be simple to implement and avoid a vast overhaul of the entire shipping operation.

Endicia’s Solution

OnlineLabels.com found a solution in Endicia’s API and the United States Postal Service (USPS).

With USPS, OnlineLabels.com is able to offer fast and dependable delivery to customers in metropolitan, residential and rural areas without any additional surcharges typically charged by private carriers. By partnering with Endicia, OnlineLabels.com is able to offer the service to its customer base as an alternative to other shipping methods. The result? An increase in shipping savings and faster delivery times to residential customers.

In addition to improving customer service, Endicia allows OnlineLabels.com to ship globally with ease. 10 to 15 percent of OnlineLabels.com business is international, with hotspots in Australia, Canada and the Caribbean Islands. By using Endicia’s automated customs forms, OnlineLabels.com spends less time handling documents and more time expanding its business.

Perhaps one of the greatest benefits of Endicia is its seamless integration into OnlineLabels.com custom-built order software. As Hamilton says, “For a big company shipping more than 1,000 packages each day, making the switch to a new technology is scary.” Luckily, Endicia’s universal API and reliable customer support team made the change a smooth transition. The switch to Endicia’s software also allowed OnlineLabels.com to cut down its order processing time and conserve resources by printing postage and addresses on one label. With Endicia’s reliable shipping and easy integration, OnlineLabels.com can now rest assured that their customers will be satisfied.

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