About Refund Requirements

Effective September 30, 2011, you can obtain refunds for misprinted postage for postage printed through Printable Postage.

Note the following requirements:

• The misprinted stamp must not be used or enter the mailstream. That is, it cannot be postmarked, canceled, stamped, or returned by the U.S. Postal Service.
• The refund request must be received online within 60 days of printing.
• The physical label must be received within 90 days of printing.
• The postage must be printed on a genuine DYMO Stamps Postage Label rolls or DYMO Printable Postage Stamp Sheet labels. (Exception: We will also accept accidental postage printed on blank paper or general DYMO labels.)
• Your account status must be Active.

To obtain a refund for misprinted postage, you must request a refund. For more information, see Request a Refund.

For additional information, see Refund Policy.

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