1414

No. As with stamps and meters, your service plan must be pre-paid to use Internet postage. You can use your checking account or a credit card to pay for postage.

1412

Yes. We accept American Express, Visa, Mastercard, and Discover.

1413

The following payment methods are available:

• Credit card
• Bill Me Later
• ACH withdrawal (direct debit)
• ACH credit (push)
• Wire transfer (plus processing fee)
• Pay-by-check (plus processing fee)
• CAPS (Centralized Account Processing System) direct USPS account

For more information, see details about these payment methods.  Note that the processing fee for wire transfer and pay-by-check is $50 and is subject to change.

1564

It is not recommended to print or write the word Insured on your mailpiece. This may make the package appear to be more valuable.

If you do want to add this type of marking to the package, the wording should be specific. If you use USPS insurance it should indicate USPS INSURED. If you use DYMO Endicia Parcel Insurance it should indicate DYMO ENDICIA INSURED.

The following steps describe how to add a text box to your layout that displays "Insured".

Steps

1. In DAZzle, select the Design tab.
2. Select Insert > Text Box.
3. In the Edit Text Box window, enter the insurance type that you are using.
4. Click the Fonts button.
5. Select the font, font style, and size that you want to use.
6. Click OK.
7. Click OK.
8. Your cursor pointer shows the word "Paste".
9. Click the area on the layout where you want to paste this wording on the label or envelope.
10. Click and drag to move this item or double-click to edit the text.
11. To save the change to the label or envelope layout, select File > Save Layout.
    

Note: The Text Box feature is only available from the Design tab and is not supported when printing from the Quick Print tab.

1524

You can add logos and graphics your label layout from the Design tab. The Quick Print tab does not support this feature.

The following Steps describe how to add a logo or an image to your layout in DAZzle.

Steps

1. From the Design tab, select Insert > Graphic.
2. Select the graphic file and click the Open button.
3. In the Graphic Options dialog box, select the appropriate scale and click OK.
4. On the Design tab, the cursor displays the word Paste, click an empty space on the envelope or label where you would like to place the graphic.

   Note: To adjust the position of the graphic, drag and drop the graphic to reposition it.

5. To save your layout, select File > Save Layout.

Note: Supported graphic file types include: jpg, bmp, gif, pcx, tif, and wmf.

1530

The DYMO Endicia software calculates these postage prices. are kept current with mandatory updates when there is a rate change from the US Postal Service. Weight scales do not calculate postage prices.

The weight scale must be able to:

• Display weight information that you can manually enter. This allows you to take advantage of existing scales that cannot connect to your computer.
• Relay weight information to your computer, usually through a USB or serial connection, which DAZzle can automatically update.

1491

No. All you need is a PC or Mac, a printer, and an Internet connection. Many of the items listed in the online Store are there as a convenience, but you are not required to purchase from the online Store. You can also find most of the supplies in retail stores or elsewhere on the Internet.

1717

The following international countries are excluded:

• Afghanistan
• Albania
• Angola
• Belarus
• Bolivia
• Bosnia
• Bulgaria
• Burma
• Congo, Democratic Republic of the
• Congo, Republic of the
• Cote d'Ivoire (Ivory Coast)
• Croatia
• Cuba
• Greece
• Herzegovina
• Iran
• Iraq
• Kosovo
• Lebanon
• Liberia
• Macedonia
• Montenegro
• Nigeria
• North Korea
• Paraguay
• Serbia
• Somalia
• Sudan
• Syria
• Zimbabwe
• Or any other country that is or may become embargoed by the United States of America or United Nations as sanctioned by the Office of Foreign Asset Control (OFAC).
• In addition, truck and mail shipments to and within Mexico, other than as a connecting conveyance, are excluded.

1541

Yes. You can use Endicia Parcel Insurance with international mail.

See Also

Endicia Parcel Insurance

Which countries are excluded?

How do I insure my package using DYMO Endicia Parcel Insurance?

1753

You can use Endicia Parcel Insurance, USPS Insurance, or third-party insurance when printing from Endicia Professional. Using insurance from Endicia Professional requires the following steps:

1. Enable insurance and select your insurance provider.
2. Add insurance to your package.

The following steps describe how to enable insurance, select your insurance provider, and make other insurance-related settings.

Steps

1. In Endicia Professional, select Edit > Preferences.
2. Select the Mail Class and Services tab.
3. In the Services area:
   1. Select the Use…insurance check box.
   2. Select the insurance provider from the list.

      Note: To disable insurance, clear the Use…insurance check box.

   3. Enable or disable any other insurance options in the Services area, including:
      • Use tracking option value from database, regardless of class.
      • Do not use insurance when value is zero.
      • Use insurance when value is greater than… (a value that you specify).
      • Turn off insurance after each label print.
   4. Save your changes: Click OK.

      Note: It is assumed you already have a Ship To address, Mail Type, and Class in Endicia Professional
      

The following steps describe to add insurance to your package through the Order Lookup tab.

Steps

1. On the Endicia Professional Order Lookup tab, start your label.
2. In the Package Value field, enter an insurance value.
3. Select Use …. Insurance. Note: This label changes according to the insurance provider you have selected.
4. Click Print Label when ready.

The following steps describe to add insurance to your package through the Batch Print tab.

Steps

1. On the Endicia Professional Batch Print tab, click Retrieve Orders.
2. Highlight all items to have insurance added.
3. Click Edit Multiple Records.
4. Select the Value check box.
5. In the Value field, enter an insurance value.
6. Select the Insurance (current setting: turn off for selected records) check box.
7. Click OK.
8. Click Print when ready.

See Also

Endicia Parcel Insurance

How to add insurance to your package using:

• DAZzle 
• Platinum Shipper 
• Endicia for Mac 

1532

The Endicia for Mac software only has built-in support for Endicia Parcel Insurance. To use USPS insurance, you must purchase it at your local Post Office. For an overview of Endicia Parcel Insurance, including pricing, see Parcel Insurance Overview.

The following steps describe how to add Endicia Parcel Insurance to your mailpiece using Endicia for Mac.

Steps

1. Assign a value to the shipment under Optional Shipment Information.
2. Select the Insure with Endicia Parcel Insurance check box.

   Note: Insurance is available only if the shipment includes Delivery Confirmation or Signature Confirmation.

3. Prepare and print the label.

See Also

Endicia Parcel Insurance

How to add insurance to your package using:

• DAZzle 
• Endicia Professional 
• Platinum Shipper 

1493

Yes, the software must be able to communicate with the DYMO Endicia postage servers. The software connects to the DYMO Endicia servers a number of times when you print a label. Here are some of the tasks that are performed using an Internet connection when you print a label:

• Checks your account status and account balance.
• Verifies the delivery address.
• After the label is printed, updates the label information to your online account.

1690

The following steps describe how to set up Endicia Professional on other computers using the same settings as your original computer. The following steps assume that:

• The "original computer" is where you have already installed, set up, and used Endicia Professional.
• The "new computer" is where you would like to install, set up, and use the Endicia Professional settings from the "original computer".

Steps

1. On the new computer, download and install Endicia Professional from:
   http://download.endicia.com/EndiciaProFullSetup.exe.
2. Copy your Endicia Professional settings and preferences:
   1. From the original computer where Endicia Professional is installed, click the Windows Start button and select Run.
   2. In the Run dialog box, enter %appdata% and click OK.
   3. The User\Application Data folder displays the folders for various applications, including Galaxy Ship.
   4. Right-click the Galaxy Ship folder and select Send to > Compressed (zipped) folder.
   5. Copy the Galaxy Ship.zip file to the other computers and extract the ZIP file contents to the \Application Data folder.
      Tip: If you make changes to the Endicia Professional settings, periodically make another ZIP file of the Galaxy Ship folder so that you always have a backup of the settings.

If you are using ODBC connections to your database you must also transfer your Windows ODBC data source settings. Many ODBC drivers are included with Windows, but you may need to download and install some drivers, such as MySQL, Pervasive ODBC, and QODBC. Drivers are usually available from the manufacturer's Web site.

The following steps describe how to transfer the settings for the data source connections.

Important! The following procedures require the use of the Windows Registry Editor (regedit). Use the following procedures only if you are capable of using the Registry Editor.

Steps

1. From the original computer where Endicia Professional is installed, click the Windows Start button and select Run.
   Note: By default, Endicia Professional is installed to the Galaxy Ship folder.
2. In the Run dialog box, enter Regedit and click OK.
3. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\ODBC\ODBC.INI.
4. Right-click the ODBC.INI folder and select Export.
5. Set the Save in location to your Desktop or a removable drive.
6. For this example, the file name is ODBCExport.reg.
7. Verify that the following path, My Computer\HKEY_LOCAL_MACHINE\SOFTWARE\ODBC\ODBC.INI, appears in the lower-left corner of the Registry Editor window.
8. Click Save.
9. In the Registry Editor, select File > Exit.
10. Take the ODBCExport.reg file to the new computer.
11. On the new computer, click the Windows Start button and select Run.
12. In the Run dialog box, enter Regedit and click OK.
13. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\ODBC\ODBC.INI.
14. Right-click the ODBC.INI folder and select Rename.
15. Change the name of the folder to ODBC.INI.OLD.
16. This provides you with a backup of the current settings.
17. In the Registry Editor, select File > Import.
18. Navigate to and select the ODBCExport.reg file that you had moved and click Open.
19. Select File > Exit.

1633

International layouts are now integrated. This means the shipping and customs information is on the one label.

The following steps describe how to print an international label using DAZzle Design tab.

Steps

1. From DAZzle Design tab, select File > Open Layout:
   • For a thermal printer or laser or ink jet printer, select the International Label Small 6x4.lyt layout.
   • For a laser or ink jet printer, select the International Label – Large.lyt layout.
2. Select Layout > Main Address.
3. Enter an international address.

   Important! The last line of the address must only contain the country name. The country must be spelled correctly and not abbreviated.

   
   
4. Click OK.
5. (Optional) Click the Postage Options button to add any extra services.

   Note: DAZzle does not verify USPS country restrictions for optional services such as USPS Insurance, Return Receipt, Restricted Delivery, Registered Mail, and so on. These data are complex and dynamic. To add these services, you should first verify that the service is offered for the country that you are mailing to. You must obtain the USPS form for that service at the Post Office, complete the form, and attach the form to your package or letter for mailing.

   
   
6. Click Print.
7. From the Print dialog box, on the Postage tab complete the following:
   1. In the Type field, select the package type.
   2. In the Class field, select the international mail class.
   3. In the Weight field, select the weight.
   4. (Optional) In the Dimension fields, enter the dimensions.
   5. (Optional) In the Ship Date field, select the Ship Date.

      Note: The default Ship Date is Today, but you can select a Ship Date # days in advance. When changing the Ship Date to a future date remember if you need to create a refund request, electronic refunds must be requested within 10 days from the date the label is printed.

      
      
   6. (Optional) Add Insurance:
      1. In the Insurance field, select the insurance provider.
      2. In the Value field, enter the insurance value.

         Note: If you are using Stealth postage, USPS Insurance is not available. Instead, select DYMO Endicia Parcel Insurance or add USPS insurance at the Post Office.

         
         
   7. (Optional) Enter a Package Description.
   8. (Optional) Enter a Group Code.
   9. (Optional) Enter a Reference Number.

      Note: The information entered into the Package Description, Reference Number and Group Code fields will not be printed on the label unless linked a Rubber Stamp to the field. This information is only available in your Postage Log and is not available in your online reports.

      
      
   10. Select the Customs Information tab.
       1. Enter a Quantity.
       2. Enter a Description.
       3. Enter a Weight.
       4. Enter a Package Value.
       5. Select a Country of Origin.
       6. (Optional) Click the HTS button to enter a HTS ID.
       7. Select the Type of Contents.
       8. (Optional) Clear the Fill in Postage and Fees check box.

          Note: This field is a requirement of U.S. Customs and Border Protection.

          
          
       9. Select I certify that the particulars given in this customs declaration are correct checkbox.
       10. Enter first and last name.
8. Select the Postage tab.
9. Highly Recommended: Click Test Print.
10. If the test print is successful, click Print.

See Also

Print an International Label from Endicia for Mac

1464

No. You must enter, verify, and print a shipping address to print postage with the DAZzle software.

If you only need to print postage stamps (no shipping address) for letters or light packages, you should consider the DYMO Printable Postage by DYMO Endicia software.

1538

In the initial installation of the DYMO software, the printer USB cable must be directly connected to the computer and not running through a hub. If the USB cable was not connected, remove the software through the de-installation process. Then, connect the DYMO LabelWriter directly to the computer and install the DYMO software.

If you run the printer through a USB hub on the initial installation, the drivers will not install correctly. After completing the initial installation, you can switch the printer's USB cable to a hub.

1531

When you are using USPS insurance, you must take the package into the Post Office and hand the package to a clerk. In addition, you must complete the USPS insurance form 3813 or 3813P.

When using USPS Registered Mail (this has USPS insurance included), you must take the package into the Post Office and hand your package to a clerk. In addition you must complete the Registered Mail label 200 and attach this label to the package.

If you want an alternative, you can use either Endicia Parcel Insurance or third-party insurance. These options do not require you to go to Post Office, and you do not have to complete any forms.

See Also

US Postal Service Insurance and Extra Services

Endicia Parcel Insurance

How to add insurance to your package using:

• DAZzle 
• Endicia Professional
• Platinum Shipper 
• Endicia for Mac 

1484

United Parcel Insurance Coverage (U-PIC) offers insurance directly. This is different than Endicia Parcel Insurance, which is also backed by U-PIC. If you choose to work directly with U-PIC, you must contact U-PIC to sign up for an account.

Should you choose to work directly with U-PIC, in DAZzle you must select "3rd Party Insurance". You are responsible of notifying U-PIC with your package information. You must transmit a report to U-PIC from your Postage Log in DAZzle.

You can use U-PIC to insure a single package or you can sign up for a high-volume shipper account. Contact U-PIC directly to set up your insurance options.

Contact U-PIC:

• http://www.u-pic.com/ 
• Call toll free: 800-955-4623 (7 AM to 5 PM PST, Monday to Friday)

Other U-PIC Links:

• Purchase insurance for a single mailpiece:

  http://delta.u-pic.com/BuyOnline.aspx

• Sign up for a high-volume shipper account:

  http://www.u-pic.com/HighVolume.aspx

• Make a claim:

  http://www.u-pic.com/ClaimsAbout.aspx

See Also

How do I insure my package using Third-Party insurance?

How do I transmit my DAZzle postage log to U-PIC?

1460

When you start DAZzle for the first time, you must enter your account number and the Pass Phrase that you created when you signed up for the account. When you log in for the first time, you will be asked to change your Pass Phrase.

After logging in, you should purchase postage for your account by clicking the Buy Postage button.

After purchasing postage, you can start printing postage.

Important! It is recommended that you perform a test print before printing "live" postage. A test print verifies that you are connected to your printer and are able to print. Otherwise, if you click Print and the label does not print correctly, you will be charged for postage and will need to reprint the postage or request a refund.

See Also

DAZzle Online Help

Reprint a Label 

Request a Refund

1540

An application called "ClickYes" appears to resolve this, which disables this pop-up security window.
http://www.contextmagic.com/express-clickyes/

Disclaimer: DYMO Endicia does not endorse, warrant, or provide support for ClickYes. The ClickYes utility appears to work for some customers, but this utility is not guaranteed to work. The ClickYes utility could reduce the impact of your current security settings. Review the Terms and Conditions that are supplied with ClickYes, the ClickYes manufacturer, or the contextmagic.com Web site.

1513

Yes, you can switch from an annual plan to a monthly plan or a monthly plan to an annual plan without incurring a penalty.

You can also start on one plan, for example the Endicia Standard plan, and upgrade later to another plan, such as Endicia Premium or Endicia Professional, later without incurring a penalty.

If you are switching from an annual plan to a monthly plan, the outstanding service fee will be adjusted to the monthly rate.

If you switch from a monthly plan to an annual plan you will get the following charges:

• A pro-rated monthly service for the time you have used.
• The annual service fee.

Note:

• Monthly service fees are charged in arrears, at the end of the month.
• Annual service fees are charge at the beginning of the plan start date.

1445

The following steps describe how to update your company name.

Steps

1. Log in to your DYMO Endicia Account.
2. From your Account Summary page, select Update Profile > Mailing Address.
3. Update your company name.
4. Click Continue .
5. Log out.

1643

The Intelligent Mail barcode (IMb) replaces the POSTNET barcode and is the US Postal Service barcode standard for address data. IMb works with a USPS service called IMb Tracing, which allows Endicia customers to use electronic refunds (e-refunds) for First-Class Mail letters, flats, and postcards. When printing these mail classes, IMb encodes each address with a unique serial number that is registered to Endicia. Although not the same as Delivery Confirmation or Express Mail tracking, this serial number allows Endicia to verify whether or not a letter, flat, or postcard has been entered into the USPS mailstream. This verification process is what allows Endicia to permit e-refunds on mailpieces previously only eligible for physical refunds. E-refunds must be requested within ten days of printing.

Important! The 60-day physical refund process is no longer available for mailpieces featuring IMb.

See also Refund Policy.

2201

You can use Endicia Parcel Insurance, USPS Insurance, or third-party insurance when printing from Platinum Shipper. Before printing your label, you select the insurance provider that you will be using.

The following steps describe how to select the insurance provider in Platinum Shipper.

Steps

1. In Platinum Shipper, select the Insurance link.
2. In the Insurance Type list, select the insurance provider.
3. Click Save.

The following steps describe how to add insurance to your package in Platinum Shipper.

Note: It is assumed you already have specified a Ship To address, Mail Type, and Class in Platinum Shipper.

Steps

1. In the Insurance field, enter an insured value .
2. Print your label when ready.

See Also

Endicia Parcel Insurance

How to add insurance to your package using:

• DAZzle 
• Endicia Professional 
• Endicia for Mac 

1636

Stealth Postage hides the postage amount on your label. You need a Premium or higher service plan to use Stealth Postage.

Stealth Postage is available with any of the following:

• The Intelligent Mail package barcode (IMpb).
• The Intelligent Mail barcode (IMb).
• An international label created with an integrated layout.

Stealth Postage is not available where the postage amount is dependent on the declared value of the shipment, such as USPS Insurance, COD, or Registered Mail. You can use Stealth Postage with DYMO Endicia Parcel Insurance or third-party insurance.

The following Steps describe how to use the Stealth Postage feature from DAZzle Design tab.

Steps

1. From the DAZzle Design tab, open the label layout with which you want to use Stealth Postage.
2. Select Postage > Options.
3. Select the Premium Service Options tab.
4. Select the Use Stealth Indicia (hide postage value) check box.
5. Click OK.
6. Select File > Save Layout.

   Your postage indicium shows US POSTAGE AND FEES PAID.

   
   

Note: When printing from the Design tab you must enable and save the Stealth Postage setting for each layout.

Hint: If you need proof of the postage amount for a Stealth Postage, print a postage record from the Postage Log.

See Also

How to print a postage record

How to use Stealth Postage in the DAZzle Quick Print tab

How to use Stealth Postage in Endicia for Mac

2200

Stealth Postage hides the postage amount on your label.

Stealth Postage is available with one of the following:

• The Intelligent Mail package barcode (IMpb).
• The Intelligent Mail barcode (IMb), except letter envelopes.
• All international labels.

Stealth Postage is not available where the postage amount is dependent on the declared value of the shipment, for example USPS Insurance, COD, or Registered Mail. You can use Stealth Postage with DYMO Endicia Parcel Insurance or third-party insurance.

The following Steps describe how to use the Stealth Postage feature with Endicia for Mac.

Steps

1. From Endicia for Mac, select Endicia > Preferences.
2. Click the Mailpieces icon.
3. Select the Use Stealth (hidden) postage check box.
4. Close the Mailpiece Preference dialog box.

   Your postage indicium displays US POSTAGE AND FEES PAID.

Tip! If you need the proof of the postage amount for a Stealth Postage indicium, print a Print Record from the Mailing Log.

See Also

Hide the dollar amount when printing from DAZzle Design tab

Hide the dollar amount when printing from DAZzle Quick Print tab

2198

Stealth Postage(tm) hides the postage amount on your label. You need a Premium or higher service plan to use Stealth Postage.

Stealth Postage is available with any of the following:

• The Intelligent Mail package barcode (IMpb).
• The Intelligent Mail barcode except First Class envelopes and postcards.
• All international labels.

Stealth Postage is not available where the postage amount is dependent on the declared value of the shipment, for example, USPS Insurance, COD, or Registered Mail. You can use Stealth Postage with DYMO Endicia Parcel Insurance or third-party insurance.

The following Steps describe how to use the Stealth Postage feature from DAZzle Quick Print tab.

Steps

1. From DAZzle Quick Print tab, select Postage > Options.
2. Select the Premium Service Options tab.
3. Select the Use Stealth Indicia (hide postage value) check box.
4. Click OK.

   Your postage indicium should indicate US POSTAGE AND FEES PAID.

Tip! If you need proof of the postage amount for a Stealth Postage indicium, print a postage record from the Postage Log.

See Also

Hide the dollar amount when printing from DAZzle Design tab

Hide the dollar amount when printing from Endicia for Mac

Print a postage record

"Stealth Postage" is a trademark of DYMO Endicia, a Newell Rubbermaid Company

1659

To comply with USPS mailing standards, the Intelligent Mail® barcode has replaced the POSTNET barcode. This change only affects domestic First-Class Mail letters, flats, and postcards. An example of the Intelligent Mail® barcode follows.

For more information, see:

• What is Intelligent Mail® barcode with Confirm?
• What are the advantages of using Intelligent Mail® barcode with Confirm?
• Does the Intelligent Mail® barcode provide any type of tracking service? 

1542

The following Steps describe how to print a report that shows the postage has been charged to your DYMO Stamps or DYMO Printable Postage account.

Steps

1. Log in to your Endicia Postage Account.
2. From the Account Summary tab, click the Account Transactions link.
3. Select and specify the Month or Period.
4. In the Show fields, select the report type:
   • All Transactions, Postage Purchases, or Postage Prints
   • Detailed, Mail Class, or Summary
5. Click the View Transactions button.

Note: To print your report, select File > Print.

2043

The rates for Endicia Parcel Insurance depend on the type of Endicia account that you are using and the category of package that you are sending.

For information about the rates for each package type, go to: http://www.endicia.com/Pricing/Insurance/Pricing/default.cfm.

Note the category explanations at the bottom of the page. Mail to Canada, for example, qualifies for the “Domestic Non-Tracked” insurance rate. Also, view the topics under More Links, in particular:

• Claims: insurance claims page
• Details: insurance coverage rules and details

For an overview of the Endicia Parcel Insurance rates with rate comparisons with the US Postal Service rates, go to: http://www.endicia.com/Features/EndiciaInsurance/.

1692

No. The Intelligent Mail® barcode (IMb) does not provide an online tracking service or proof of delivery.

The Intelligent Mail barcode (IMb) generates a unique number (0004xxxxxxxxxxxxxxxx). In the DAZzle Postage Log and in the Trackable Items report under Account Transactions at www.Endicia.com, the IMb is listed as the “Tracking Number.” In Endicia for Mac, the IMb is listed in the details for the Mailing Log entry as the “Confirm Number.” Although this number is sometimes listed in the “Tracking Number” position to be consistent with other package types, it does not actually provide online tracking.

Through a system called IMb Tracing, the USPS scans the IMb with their letter processing machinery at the postal facilities, but the mailpiece will not get a final delivery scan by the USPS carrier. Furthermore, the USPS does not upload the USPS scan status for Intelligent Mail® barcode serial numbers to their online servers at www.usps.com as the USPS does for Express Mail, Delivery Confirmation, or Signature Confirmation numbers.

Even without tracking, there is still an advantage to IMb including a unique serial number: Endicia can verify that USPS scanned this barcode in the mailstream. This allows Endicia to offer electronic refunds for First-Class letters, flats, and postcards, which was not possible with the previous POSTNET barcode.

For more information, see the Refund Policy.

Tip! If you try to look up a tracking number for a First-Class Mail letter, flat, or postcard with IMb at www.usps.com, you will be told that “Delivery status information is not available for your item via this web site.” This is normal. Looking up the same tracking number at www.endicia.com/auth will show you a record of the item, including its destination address and whether it is insured, but the package status will display “N/A.”

1546

Note: The following Steps apply to Microsoft Outlook Express, not Microsoft Outlook.

The following Steps describe how to turn off the security warning message in Microsoft Outlook Express when DAZzle and any other applications try to send an email message.

Steps

1. Close or minimize DAZzle.
2. From Outlook Express, select Tools > Options.
3. Select the Security tab.
4. Clear the Warn me when other applications try to send mail as me option.
5. Click OK.

1691

The Intelligent Mail® Barcode allows First-Class Mail letters, flats, and postcards to utilize electronic refunds.

The following Step describes how to request an electronic refund.

Step

• In the DAZzle Postage Log tab, select the record you want to refund, and select Actions > E-Refund.

  Note: You must request an e-Refund within ten days of printing.

For more information, see Refund Policy.

1689

The following steps describe how to print a domestic label from DAZzle Design tab.

Steps

1. From DAZzle Design tab, select File > Open Layout.
2. For all domestic mail except Express Mail, select DYMO4XL Label.lyt
3. For domestic Express Mail, select DYMO4XL Express Mail Shipping Label.lyt
4. Click Open.
5. Select File > Printer Setup and use the following settings:
   • Printer: DYMO LabelWriter 4XL
   • Printer paper size: 1744907 4 inches × 6 inches
   • Select the Save printer information with layout check box.
   • Orientation:
     • Portrait
     • Face Up
     • Top First
     • Center
     • Print Upside down (rotate 180 degrees is not selected)
6. Click OK.
7. Select File > Printer Setup.
8. Click Test Print.
9. If the label prints correctly, click OK.
10. Select File > Save Layout.
11. Select Layout > Main Address.
12. Enter a Ship To (delivery) address.
13. Click OK.
14. Select Postage > Options.
    • In the Type field, select the package type.
    • In the Class field, select the international mail class.
    • In the Weight field, select the weight.
    • (Optional) In the Dimension fields, enter the dimensions.
    • Click OK.
15. Click Print.
16. In the Extra Services field, select a service (optional).
17. In the Insurance field, select the required insurance provider (optional).

    Note: USPS insurance is not available when Stealth Postage is selected.

18. (Optional) In the Value field, enter the insurance value.
19. (Optional) In the Package Description field, enter a description.
20. (Optional) In the Reference Number field, enter a reference number.
21. (Optional) In the Group Code field, enter a code.

    Note: The information entered into the Package Description, Reference Number, and Group Code fields will not be printed on the label unless linked a Rubber Stamp to the field. This information is only available through your Postage Log and is not available in your online reports.

    
    
22. Click Print.

See Also

About Rubber Stamps

1569

Yes, if you are printing postage from DAZzle you can print your shipping label on to plain paper.

See Also

What are the recommended labels to use with DAZzle?

1539

When printing from the Design tab, you can use Endicia Parcel Insurance, USPS Insurance, or third-party insurance. The Quick Print tab only supports Endicia Parcel Insurance.

The DYMO Endicia Parcel Insurance fee is not included in the postage amount; instead, you will be automatically billed on a monthly basis for any DYMO Endicia Parcel Insurance purchased.

The following steps describe how to add insurance to your package from the Design tab in DAZzle.

Steps

1. Prepare your postage label.
2. Click Print.
3. In the Insurance field, select the required insurance provider.
4. In the Value field, enter an insurance value.

   The Endicia Parcel Insurance fee appears under the Postage Amount on the Print dialog box.

5. Click Print to print the label.

The following steps describe how to add insurance to your package from the Quick Print tab in DAZzle.

Steps

1. On the Quick Print tab, select Use Endicia Parcel Insurance.
2. In the Insurance Value field, enter an insurance value.
3. Complete your label.
4. Click Print.

See Also

Endicia Parcel Insurance

How to add insurance to your package using:

• Endicia Professional 
• Platinum Shipper 
• Endicia for Mac 

1543

You can log in to your DYMO Printable Postage account from within the Printable Postage program or from a Web browser from any computer.

The following steps describe how to log in to your DYMO Printable Postage account from the program.

Steps

• In DYMO Printable Postage, select Account > Manage Account.

  The Account Summary page opens in a browser window.

The following steps describe how to log in to your DYMO Printable Postage account from any computer.

Steps

1. Log in to your DYMO Endicia Account.
2. Enter your Account Number and Internet Password.
3. Click Login.

   The Account Summary page opens in a browser window.

1522

Links to all programs available with your service plan can be found through your online account.

The following Steps describe how to log in to your account to download and install the programs.

Steps

1. Log in to your DYMO Endicia account.
2. From the Account Summary page, select Software > Download Software (install required).
3. Scroll down the page.
4. Installation options vary depending on your service plan:
   • For a full installation on a computer where DAZzle has not been installed before, select Endicia…Suite.
   • For an update on a computer already running DAZzle, select DAZzle update for current users.
5. Click Run.

   Note: If you are using Internet Explorer, click Run. If you are using another browser, you will get the option to save the file: Click Save. Click Run the file after saving it.

6. Follow the installation instructions that appear and select the applications that you want to install.

Notes:

• Endicia Standard Suite and Endicia Premium Suite include DYMO Printable Postage and DAZzle.
• Endicia Professional Suite includes DYMO Printable Postage, DAZzle, and Endicia Professional.
• Platinum Shipper is a separate link available with Platinum Shipper and Endicia Professional service plans.

1520

DYMO Endicia offers an option when using DAZzle to turn off printing the postage amount in the Postage and Fees field on the 2976-A (CP72) customs form. This field is a requirement of the US Customs Department, so you must enter the amount manually at the Post Office before shipping your item. This is allowed only for the cases you pay for additional postage, such as USPS insurance or extra services at the Post Office, and thus the amount that the DYMO Endicia software would print would be incorrect.

Note: This option is not available if you are doing any one of the following:

• Printing from the DAZzle Quick Print tab.
• Printing from an XML file.
• Using the Endicia Professional software.
• Using one of the integrated partners who send DAZzle XML print instructions.

The software automatically enters the amount the Postage and Fees section when using the Stealth Postage option. US Customs regulations require that information on the customs forms even though the USPS allows the postage amount to be hidden in the indicia.

The following steps describe how to disable printing the postage amount on your customs form from the Design tab.

Steps

1. From the DAZzle Print dialog box, select the Customs Information tab.
2. Clear the Fill in Postage and Fees checkbox.

Note: The ability to clear the Fill Postage and Fees check box is only available from the Design tab.

2196

The following Steps describe how to fix the problem so that you can make purchases more than $10 when using Endicia for Mac.

Steps

1. Download http://efmbeta.s3.amazonaws.com/Endiciav303.zip.
2. Replace your old Endicia for Mac icons with the new downloaded version.
3. Try to purchase more than $10 of postage with the new version to confirm.

1526

You can use Delivery Confirmation with Media Mail with the Type "Package (Rectangular)". The US Postal Service (USPS) only allows Delivery Confirmation on packages—not Large Envelopes (Flats), Envelopes, or Postcards.

The USPS defines a package as at least ¾-inch thick, so a book in a padded mailer is a package as long as it is at least ¾-inch thick.

DAZzle has been updated to comply with the USPS rules for Delivery Confirmation.

The following Steps describe how to select Delivery Confirmation with Media Mail from the Design tab.

Steps

1. From the DAZzle Design tab, click the Postage Options button.
2. Select the Rate tab.
3. In the Class field, select Media Mail.
4. In the Type field, select Package (Rectangular) .
5. Select the Delivery Confirmation tab.
6. Select the Delivery Confirmation check box.
7. Click OK.
8. Save your layout: Select File > Save Layout.

The following Steps describe how to select Delivery Confirmation with Media Mail from the Quick Print tab.

Steps

1. From the DAZzle Quick Print tab, enter a Ship To (delivery) address.
2. In the Class field, select Media Mail .
3. In the Type field, select Package (Rectangular).
4. In the Extra Services field, select Delivery Confirmation.

   Note: In the Type field, you can also select Package (Non-Rectangular).

   
   

1433

You can use USPS insurance, DYMO Endicia Parcel Insurance, or a third-party insurance provider (such as U-PIC) using any of the following software applications:

• DAZzle Design tab 

  Note: When printing from Dazzle Quick Print tab, Endicia Parcel Insurance is the only insurance option available.

• Endicia Professional 
• Platinum Shipper 

You can use DYMO Endicia Parcel Insurance with Endicia for Mac.

USPS Insurance:

• Insurance fee charges are added to the postage amount on the label.
• You must take your mailpiece to your local Post Office and complete the proper insurance form.
• To file a claim when using USPS insurance, go to https://www.usps.com/ship/file-insurance-claims.htm.

DYMO Endicia Parcel Insurance:

• Insurance fees are charged monthly to the credit card on the account.
• There are no forms to complete to insure your mailpieces. An electronic form is created when the label is printed, and all you will need to do is print the claim form.
• DYMO Endicia Parcel insurance claims are handled through U-PIC. If you have any questions about your claim, contact U-PIC call 800-955-4623, option 4 for claims.

Third Party (such as U-PIC):

• It is assumed that if you select Third Party Insurance that you already have a contract with the insurance company that you have selected. You are responsible for providing any reports or completing any forms that the third-party insurance provider requires for items that you insure or any claims that you make.
• Note: U-PIC as a third-party insurer is separate from DYMO Endicia Parcel Insurance.

DYMO Endicia Parcel Insurance is available to all DYMO Endicia paid service plans and is selectable from DAZzle or Endicia Professional at print time. For more information see Endicia Parcel Insurance.

1411

Mailpieces that use the Intelligent Mail Package Barcode (IMpb), such as packages, no longer require the USPS 3813 insurance forms when you select USPS Insurance. With the correct Service Type Code (STC) embedded in the barcode and a value entered during the label creation process, the USPS has the necessary information available to confirm that USPS Insurance was selected as an Extra Service.

When you select USPS Insurance for mailpieces that do not use the IMpb, such as First-Class Mail Letters and First-Class Mail Large Envelopes (Flats), you must still use the USPS 3813 Insurance forms.

The following steps describe how to use USPS insurance from the DAZzle Design tab.

Note: USPS insurance is not available through DAZzle Quick Print tab.

Steps

1. In DAZzle on the Design tab, prepare your postage label.
2. Click Print.
3. On the Print dialog box, select USPS Insurance, and enter a value for the declared Value.

   Note: The insurance fee is added to the postage amount and Includes Insurance Fees appears on the Print dialog box.

4. Click Print to print the label.

See Also

File an Insurance Claim (USPS Insurance only)

How to add insurance to your package using:

• Endicia Professional 
• Platinum Shipper 

1492

Yes. You can use most Windows compatible printers with DYMO Endicia.

1474

If you sign up for a paid account, you get the first 30 days free. You pay for your postage and any supplies, such labels, envelopes, or toner that you purchase.

After the first 30 days, you will start to be charged the monthly service fee. The monthly service fees are charged at the end of the month. Your first service fee charge would be 60 days from the date that you had signed up for the account.

Sign up for a service plan.

1472

Many DYMO Endicia products do run on Windows Vista. For some situations, such as using DAZzle, you may need to make adjustments for where and how data is accessed and stored. For more information, see Vista notes.

In other cases, you may need updated display drivers or printer drivers if you are getting unexpected results.

2191

You can use Endicia Parcel Insurance, USPS insurance, or third-party insurance when printing through Platinum Shipper. Before printing your label, you select the insurance provider.

The following steps describe how to select the insurance provider through Platinum Shipper.

Steps

1. Select Setup > Rating.
2. In the Insurance Type list, select the required insurance provider.
3. Click Save.

The following steps describe how to add insurance to your package.

Note: It is assumed you already have specified a Ship To address, Mail Type, and Class in Platinum Shipper.

Steps

1. In the Insurance field, enter an insured value.
2. Print your label when ready.

See Also

Endicia Parcel Insurance

How to add insurance to your package using:

• DAZzle 
• Endicia Professional 
• Endicia for Mac 

2133

The USPS requires the Intelligent Mail package barcode (IMpb) on all package services. This requirement has caused some restrictions to some layouts that previously could be used with package services without tracking. Package services—such as First Class, Media Mail, Parcel Post, and Library Mail—are required to have the IMpb whether Delivery Confirmation or any special service is used. Examples of these layouts with restrictions include:

• Dymo 30383 Label.lyt
• Dymo 30384 Label.lyt
• Dymo 99019 Label.lyt
• Dymo 99019 with Delivery Confirmation Label.lyt
• Avery 5164 label.lyt
• Avery Double Label (xx63).lyt
• NCR 903165-78.lyt

If you are using a DYMO LabelWriter, you can use the Dymo 30387 Label with Large DC.lyt layout.

If you are using a plain-paper laser or inkjet printer, consider using the Avery 5168 label.lyt layout.

1557

Download the DYMO Printable Postage software from:

http://download.endicia.com/PrintablePostage/PrintablePostageSetup.exe

OR

Download the DYMO Stamps software from:

http://download.endicia.com/DYMOstamps/DYMOstampsWebSetup.exe

System Requirements:

Please see the system requirements for DYMO Printable Postage and DYMO Stamps in Answer ID 1628.

Installation Problems:

Question: I am receiving an error from DYMO Stamps “Could not open file for writing: C:\Program Files\DYMO Stamps\Controls.dll”. What does this mean?

Answer: The installer is having installation issues due to a lack of Administrator Rights.

If there are issues with Administrator Rights to run the installer, try one of the following:

• Verify that you are logged in to your computer as the Administrator.
• Consult your IT dept to obtain administrative rights on your computer.
• For Windows 7 and Vista only, right-click the downloaded file and select Run As Administrator.
• For Windows XP, right-click the downloaded file and select Run As..., then select The Following User, enter the user as “administrator”, and enter the login password to the administrator account.

Question: I am receiving an error from DYMO Stamps “Could not open file for writing: C:\Program Files\DYMO Stamps\Dymoweb.dll” What does this mean?

Answer: DYMO Stamps is currently open. Please close DYMO Stamps and run the installer again or click Retry.

1449

When printing a label with a ship date in the future, you will get a dialog advising not to mail the item before that date. If you select “Don't remind me again” in this dialog, you will no longer get this warning.

Important! Be very careful. You should not attempt the following procedures if you are not familiar with the Registry Editor (regedit).

The following steps describe how to use regedit to turn on the postdate reminder message in DAZzle.

Steps

1. Exit DAZzle: Select File > Exit.
2. From the Desktop, click Start > Run.
3. In the Open field of the Run dialog box, enter regedit and click OK.
4. In Registry Editor, select HKEY_Current_User > Software > Envelope Manager > Dazzle > Preferences.
5. Double-click DaysAdvanceReminder.
6. Change the value to Yes.
7. Click OK.
8. Select File > Exit.
9. Start DAZzle.

1448

The Facing Identification Mark (FIM) is a barcode that appears on an envelope in the upper right corner (next to the stamp area) to indicate it has an Intelligent Mail® barcode (IMb) and the type of postage used on the mailpiece. All Intelligent Mail® barcode envelopes should have a FIM.

The FIM must be within 1/8 inch from the top of the envelope. The FIM must start about 2 inches from the right edge (+/- 1/8 inch). The postage indicium (including text) must be at least a 1/4 inch from the top and right edges of the envelope. There is no rule against printing upside down. There is also no rule against aligning the postage to the left of the FIM (in Postage, Options).

See Also

Understanding FIM (Facing Identification Marks)

2194

If you are having issues with the link provided in the e-mail notification, please try one of the following links and instead of clicking Run or Open, click Save to save the file to your Desktop or your Downloads folder. Then, double-click the downloaded file from your Desktop or your Downloads folder. 

DYMO Stamps users: 
http://download.endicia.com/DYMOstamps/DYMOstampsWebSetup.exe

Printable Postage users: 
http://download.endicia.com/PrintablePostage/PrintablePostageSetup.exe

If there are issues with Administrator Rights to run the installer, try one of the following:

• Verify that you are logged in to your computer as the Administrator.
• Consult your IT dept to obtain administrative rights on your computer.
• For Windows 7 and Vista only, right-click the downloaded file and select Run As Administrator.
• For Windows XP, right-click the downloaded file and select Run As..., then select The Following User, enter the user as “administrator”, and enter the login password to the administrator account.

1628

DYMO Endicia offers a number of postage printing applications. The following table describes the system requirements for the various DYMO Endicia products.

Note: 64-bit Vista should work with the Windows applications, however this had not been tested and is officially not supported at this time.

Endicia applications require a working printer. See FAQ 1634 for the supported printer lists.

DYMO Endicia Product	System Requirements
DAZzle (Windows)	Windows 7, Vista, XP VGA or higher resolution monitor 15MB disk space Active Internet connection Microsoft Internet Explorer 7.0 or higher with 128 bit Encryption
Endicia Professional (Windows)	Windows 7, Vista, XP VGA or higher resolution monitor 10MB disk space Active Internet connection DAZzle must be installed on the same computer Note: Microsoft .NET Framework 2.0 or higher is pre-installed on most new systems. If installation is necessary increase the Disk Space requirement by 160MB
DYMO Stamps and Printable Postage (Windows)	Windows 7, Vista, XP 2MB disk space Active Internet connection DYMO Label Software 7.2 or later DYMO Stamps Postage Labels: Roll Stamps (PN 30915) Sheet Stamps (PN 356-2) Note: Microsoft .NET Framework 2.0 or higher is pre-installed on most new systems. If installation is necessary increase the Disk Space requirement by 160MB
Endicia for Mac (Mac)	Mac with OSx 10.4 or later (including 10.5 Leopard, 10.6 Snow Leopard and 10.7 Lion) 25MB disk space Active Internet connection (56K modem or faster preferred)
DYMO Printable Postage (Mac)	Mac with OSx 10.4 or later (including 10.5 Leopard, 10.6 Snow Leopard and 10.7 Lion) 2MB disk space Active Internet connection (56K modem or faster preferred)

2193

When printing from the Quick Print tab, the layout is automatically selected for you depending on the printer, the address (domestic or international), and the type and mail class that you have selected.

International labels include the shipping and customs form on the one label.

The following steps describe how to print international labels with integrated customs forms from the DAZzle Quick Print tab.

Steps

1. Select the Printer.
2. In the To field, enter the delivery address.

   Important! The last address line must contain only the country name. The country must be spelled correctly and must not be abbreviated.

3. In the Type field, select a package type.
4. In the Class field, select a mail class.
5. Click the Customs Info button.
6. From the Customs tab, enter or select:
   • Quantity
   • Description
   • Weight
   • Package Value
   • Country of Origin
   • Type of Contents
7. (Optional) Click the HTS button to enter a HTS ID.
8. (Optional) Clear the Fill in Postage and Fees check box.

   Note: This field is a requirement of U.S. Customs and Border Protection.

9. Select I certify that the particulars given in this customs declaration are correct check box.
10. Enter First Name and Last Name.
11. Click OK.
12. Select the Weight.
13. (Optional) Enter the Dimensions.

    In the Extra Services field, None is selected.

14. (Optional) In the eBay Seller field, select the This is an eBay item check box, but only if you are an eBay seller.
15. (Optional) Select the Use Endicia Parcel Insurance check box.

    Note: USPS and third party insurance is not available when printing from the Quick Print tab.

16. (Optional) Enter an Insurance Value.
17. (Optional) Enter a Package Description.
18. (Optional) Enter a Reference Number.
19. (Optional) Enter a Group Code.

    Note: The information entered into the Package Description, Reference Number and Group Code fields will not be printed on your label unless you have selected Display on Label. This information is only available in your Postage Log and is not available in your online reports.

20. (Recommended) Click Test Print.
21. If the test print is successful, click Print.

1501

Yes, you can print a First-Class Package label from DAZzle or Endicia for Mac with Delivery Confirmation.

The USPS requirements include:

• The parcel must have an address side with enough surface area to fit the delivery address, return address, postage, markings and endorsements, and special service label, such as the Intelligent Mail package barcode (IMpb).
• The parcel must be in a box or, if not in a box, be more than ¾ inch thick at its thickest point.

Note: As of the January 22, 2012 rate change, Delivery Confirmation is free with the First-Class Package Service.

1512

The service fee charge depends on your plan type. Go to http://www.endicia.com/Products/ for a list of the available plan types and the monthly service fee.

1506

No, this is not possible. You must purchase postage through the Endicia software application.

Endicia offers the following postage software products:

• DAZzle
• Printable Postage
• DYMO Stamps
• Endicia for Mac

All Endicia postage printing applications include a Buy Postage button.

1500

Some reasons why physical refunds are rejected include:

• The postage item was never requested successfully for a refund through endicia.com.
• The required refund request form was not printed and included with the postage prints.
• The 2-D indicia postage barcode could not be scanned, such as due to a missing label, partial 2-D indicia postage barcode print, smeared 2-D indicia barcode, faded 2-D indicia barcode, and so on.
• The postage print has a USPS date stamp imprint on the label, indicating it was used to mail a package.
• The postage label was removed from its packaging material.
• The submitted label was a photocopy of label. The original label is required.

Note: If you disagree with the rejection, you can request that the paperwork be returned to you so that you can appeal the refund rejection. You must make appeals directly with the US Postal Service. The US Postal Service has the final say. To request that the paperwork be return returned to you, send an email message to support@endicia.com and include your account number and the refund request number. The paperwork will be returned with instructions about how to do an appeal.

1503

The following steps describe how to print a refund request form online.

Steps

1. Log in to your DYMO Endicia account.
2. From the Account Summary tab, select Reports > Refund Request History.
3. Select the Form ID link for the request.
4. If the request was a physical submission, click Refund Form.
5. Print the form: Select File > Print.
6. Send the refund request form with the label that is listed on the form.

   If the refund request was an electronic submission (e-Refund), the Refund Form link is not available because the data was sent electronically. E-Refund requests do not require a refund form or postage label.

Note: You may have a mixed refund. Some pieces are under Electronic Submission, while other pieces are under Physical Submission. Print the form for the Physical Submission and send DYMO Endicia the form with the labels for the items that are listed on the form.

1469

The following steps describe how to view the status of your refund requests.

Steps

1. Log in to your DYMO Endicia Account.
2. From the Account Summary tab, select Reports > Refund Request History.
3. To see details about a particular refund request, select the Form ID link.

1451

Occasionally, we receive complaints that some Postmasters or postal clerks are not aware of the retail versus commercial-based prices for Delivery Confirmation and Signature Confirmation. This is rare, but if you are sending packages for the first time, you might consider printing the following pages from the USPS Web site and taking them with you to the Post Office in case there are any questions.

For information regarding the retail and commercial bases pricing for extra services go to the USPS Web site: Add Insurance & Extra Services.

If your Post Office insists that you pay the retail charges, do the following:

• Ensure that you get a receipt for what you pay.
• Send email to support@endicia.com. Include the Post Office address and the name of the clerk or Postmaster.

1450

After completing the sign-up process, DYMO Endicia sends you an email notification that contains detailed instructions about how to download the software. If you still have problems, contact Sales or Support by phone at 1-800-576-3279 or by email at support@endicia.com.

The following steps describe how to install DAZzle.

1. Log in to your DYMO Endicia Account. 
2. From the Account Summary page, select Software > Download Software (install required).
3. Follow the installation instructions.

1476

The minimum amount of postage that you can purchase on your account is $10. There is no minimum balance that you need to maintain on the account. You need enough postage on the account for the next label that you want to print.

1470

Yes. DYMO Endicia reserves the right to charge a processing fee for each incident where an ACH or credit card purchase is returned for insufficient funds, account closed, or you otherwise refuse payment.

1473

Whenever the US Postal Service implements new postal prices, DYMO Endicia includes the new prices in software updates before the prices go into effect. The DYMO Endicia software always verifies your software version to keep the version current. If your software version is not current, the DYMO Endicia software prompts you to download the free update. When the new USPS prices go into effect, the software automatically switches to the new prices.

1495

Yes. To log in, sign up or buy from the DYMO Endicia store, you must enable cookies from your Web browser.

1494

No. DYMO Endicia customers pay face value for postage. In addition DYMO Endicia service fees are fixed and are not dependent on postage purchases. Please remember that you also have to purchase supplies, such as labels, envelopes, and toner or ink.

1508

This action prints Re-date and the date only. No stamp or barcode or address will print.

Note: If you are re-dating a business-size envelope, feed the envelope through so the re-date prints on the back side of the envelope.

For a package or bubble envelope, place the re-date label next to the original postage label on the same side of the package as the original label.

The following steps describe how to print a date correction in DAZzle.

Steps

1. Open the layout in DAZzle that you used to print the original postage label that needs a date correction.
2. Select the Design tab.
3. Select File > Print.
4. In the Print dialog box, click the Postage Options button.
5. Select the Corrections tab.
6. Select the Date Correction Only (no postage) check box.
7. Click OK.
8. In the Print dialog box, change the Ship Date to the date you will be mailing the package.
9. Click Print.

1483

Yes. Your privacy is very important to DYMO Endicia. DYMO Endicia will not show any of your account information unless you authorize DYMO Endicia to do so.

If you do not specifically activate the Authentication Option, the only data that that mail recipients can see include: the destination address, mail class, weight of the package, and date of printing or postmark. The name or company name of the shipper is not shown.

The following steps describe how to activate or disable the Authentication Option.

Steps

1. Log in to your DYMO Endicia Account.
2. From the Account Summary tab, select Update Profile > Privacy Options.
3. Select the options that you require.
4. Click Continue.

1509

There may be a problem with the address verification server that DAZzle is connecting to.

The following steps describe how to select another address verification server.

Steps

1. From DAZzle, select File > Preferences.
2. Select the Address Verification tab.
3. Verify that Dial-A-ZIP (through Internet) is selected.
4. In the Dial-A-ZIP (through Internet) Address field, select any of the address verification servers listed.
5. Click the OK button.
6. Try to verify your shipping address again.

Note: If you continue to get an error with this address, send an email to support@endicia.com. Please include the full address as you have the address on the label, and we will check it for you.

1444

The label size depends on the printer that you are printing to and also the mail class and type that you are printing. All package types require the Intelligent Mail package barcode (IMpB). The IMpB barcode does not fit on the smaller labels.

By printer type, the smallest size labels for Delivery Confirmation are:

• DYMO printer: 30387 Label. (2 ¼ by 10 ½).
• Zebra printer: 4x6.
• Laser or inkjet letter size, plain paper printer: 3.5 x 5 The Avery 5168 is a four per page layout.

1497

No. DYMO Endicia is required to keep the Mac and Windows accounts separate.

The DYMO Endicia support staff cannot convert an Endicia for Mac account into a DAZzle PC account or vice versa.

If you use a Mac and Windows computer to print postage through DYMO Endicia, you need two accounts. When you sign up, you select the operating system (Mac or Windows).

If you are switching from a Mac computer to a Windows computer or vice versa, you must:

1. Sign up for a new account through the Endicia Web site.
2. Close your existing account so the unused postage balance can be refunded to you.

1454

You can sign up for an account using any current Web browser. However, to use DAZzle, you must use Microsoft Internet Explorer 7.0 or greater to be able to connect to the Internet. Internet Explorer does not have to be your default Web browser. You can use any current Web browser to perform account management functions.

2186

The following steps describe how to print a postage label from DAZzle Quick Print tab.

Steps

1. Enter a Return Address.
2. In the Printer field, select your Printer.

   Default values automatically apply to Paper Feed Source field.

3. Change the Paper Feed Source if required.
4. Select the Printer Paper Size field for your label.
5. In the To field, enter a Ship To (delivery) address.
6. (Optional) In the Send Email To field, enter an email address.
7. In the Type field, select a package type.
8. In the Class field, select a mail class.
9. In the Weight field, select the weight.
10. (Optional) In the Dimension fields, enter the dimensions.
11. In the Extra Services field, select the service that you require.
12. (Optional) In the eBay Seller field, select the This is an eBay item check box, but only if you are an eBay seller.
13. (Optional) Select the Use Endicia Parcel Insurance check box.

    Note: USPS and third-party insurance is not available when printing from the Quick Print tab.

14. (Optional) Enter an Insurance Value.
15. (Optional) Enter a Package Description.
16. (Optional) Enter the Reference Number.
17. (Optional) Enter the Group Code field.

    Note: The information that you enter into the Package Description, Reference Number, and Group Code fields will not be printed on your label unless you have selected Display on Label. This information is only available in your Postage Log and is not available in your online reports.

18. (Recommended) Click Test Print.
19. If the test print is successful, click Print.

1554

The following steps describe how to print domestic First-Class Flat rates using DAZzle.

Steps

1. From the Design tab or the Address Book tab, click Print.
2. In the Type field, select Package (Rectangular).
3. In the Class field, select First-Class.
4. In the Weight field, select the weight of your flat, rounding up to the next whole ounce.
5. Click Print.

1429

DYMO Endicia does not decline any purchases. The credit card declined errors are coming from your credit card company. You can:

• Contact your credit card company to see if there is any reason why the purchase is being declined. The credit card company may require voice authorization of the charge.
• Verify and update, if necessary, your credit card information in your Endicia account.

The following steps describe how to update your credit card information.

Steps

1. Log in to your DYMO Endicia account .
2. From the Account Summary tab, select Update Profile > Payment Method.
3. Enter your credit card information.

   Tip: When updating your credit card information you must enter all the credit card details.

4. Click Continue.
5. Log out from your account, close your browser, and try purchasing again.

1688

This problem can be caused by incorrectly loaded labels in the DYMO LabelWriter printer. We recommend that you use genuine DYMO 30915 labels to insure quality.

Press the Feed button. The Feed button is located just below the blue light on the front of the printer. If the label advances one label, then the labels and the printer settings are OK, the issue may be the paper size setting in the program that you are printing from. If a label advances more than one label, the problem may be a label issue.

Verify that the labels are loaded correctly, see Loading the labels onto the spool and into the LabelWriter. (The preceding link directs you to DYMO Support FAQ.)

If this does not resolve the problem, contact DYMO Support:

DYMO Support
Phone: 877 724-8324
Hours: Mon-Fri 9:00 AM-8:00 PM EST

1421

You can make postage purchases through the software (DAZzle, Endicia for Mac, or DYMO Stamps). You cannot make postage purchases through the Web site.

You can purchase postage at any time as long as you have a connection to the Internet.

The postage is automatically charged to the payment method that you have selected on your account, such as your checking account or credit card. You should receive an email receipt of your purchase within 24 hours.

The following steps describe how to add postage to your account.

Steps

DAZzle

1. Select Postage > Buy Postage.
2. Select the purchase amount from the list.
3. Click Buy Now.

   A message indicates the amount of postage that you purchased.

4. Click OK.

   Note: Your updated balance appears in the lower-left corner of the message box.

Endicia for Mac

1. Select Postage and Buy Postage.
2. Select the purchase amount from the list.
3. Click Purchase Postage Now.

   A message indicates, "Postage Purchase Complete" with your new balance.

4. Click OK.

DYMO Stamps or DYMO Printable Postage

1. Select Account > Buy Postage.
2. Select the purchase amount from the list.
3. Click Buy Now.

   A message indicates the amount of postage that you purchased.

4. Click OK.

1603

The following steps describe how to file a DYMO Endicia Parcel Insurance claim.

Steps

1. Log in to your DYMO Endicia account.
2. From the My Account tab, select Tools > File an Insurance Claim.
3. You must use one of the provided search options to find the piece on the Web site reports. The search option, filter between dates (mm/dd/yyyy and mm/dd/yyyy) for Print Date, is recommended.
4. Click Go to search your account reports.
5. Find the item that you need to file an insurance claim for.
6. Select the Insurance Claim link for that item.
7. Follow the instructions for filing the insurance claim.

Note: For more information about filing a claim, see the Insurance Claims Page .

1440

The benefits of using DYMO Endicia Parcel Insurance include:

• There are no insurance forms to complete.
• There is no waiting in line at the Post Office to have a USPS Insurance form date-stamped.
• In most cases, DYMO Endicia Parcel Insurance is less expensive than USPS Insurance.

1629

Bound Printed Matter (BPM) requires a USPS permit for printing a permit imprint on the label instead of the PC Postage that Endicia usually prints. If you do not have a Bound Printed Matter USPS permit or need more information on how to mail your Bound Printed Matter mailpieces, see the BPM FAQ 1582.

Configure a Layout to Print Bound Printed Matter.

The following steps describe how to configure a layout in DAZzle to print Bound Printed Matter.

Steps

1. From DAZzle, select the Design tab.
2. Select File > Open Layout, select your layout for Bound Printed Matter, and click Open. If you have a Zebra printer, for example, the Zebra Label layout works well.
3. Click the Postage Options button.
4. In the Type field, select your package type: Large Envelope (Flat) or Package (Rectangular).
5. In the Mail Class field, select Bound Printed Matter.
6. In the Weight field, enter or select the most common weight that you use.
7. Click OK to close the Postage Options window.
8. A permit imprint similar to the following appears on your layout.

   BOUND PRINTED MATTER
   U.S. POSTAGE AND FEES PAID
   San Francisco, CA
   Permit No. 1223

   
   
9. Click the Postage Options button to edit the permit information.
10. Select the Permit tab.
11. In the Permit ID field, enter PERMIT NO. and the permit number that your Business Mail Entry Unit issued to you.
12. In the "Permit city, state" field, enter the city and state where your Bound Printed Matter permit is issued. Enter all-capital letters for a neater look.
13. Leave the Mailing type field blank.
14. Click OK.
15. Place the permit in the upper-right corner of your label.
16. Select File > Save Layout As and enter a new name for your layout to indicate it has been configured for Bound Printed Matter.
17. Click the Save button.

You may want to add three optional Rubber Stamps to your BPM layout for Zone, Postage, and Weight. This information helps you complete the required PS Form 3605-R for each different weight of Bound Printed Matter mailpiece that you have. Premium or higher accounts can add these Rubber Stamps to the layout. Standard Endicia account holders must upgrade their accounts to the Premium service plan account.

Add a Rubber Stamp to Your Layout

The following steps describe how to add a Rubber Stamp to your layout.

Steps

1. From the Design tab, select Insert > Rubber Stamp.
2. Select the Link to Address List Field check box.
3. Select Zone from the list.
4. Click OK.
5. Click an area on your label to paste this Rubber Stamp.
6. Repeat these steps to add a Rubber Stamp for Postage and Piece Weight.
7. Select File > Save Layout.

1517

The DYMO Endicia Parcel Insurance fee is not included in the postage amount. Instead you will be automatically billed on a monthly basis for the DYMO Endicia insurance used.

If you are on an annual service fee plan, the Endicia Parcel Insurance fees are billed either monthly or when your unbilled insurance fee reaches at least $10.

You will receive an email confirmation of the charge.

1427

You can visit the DYMO Endicia Web site at http://endicia.com for more information about our products and services:

• Answers to support questions: http://www.endicia.com/Support/
• Service plans: http://www.endicia.com/Products/
• Service plan comparisons: http://www.endicia.com/Products/Compare/
• DYMO Endicia partners: http://www.endicia.com/Developers/IntegratedPartners/default_mvc.cfm
• XML or Label Server Web Service API's: http://www.endicia.com/Developers/

1582

Bound Printed Matter requires a USPS permit.

• All Bound Printed Matter (BPM) must be paid by permit imprint and deposited at Business Mail Entry Units (BMEU's).
• BPM is not accepted at retail counters, in collection boxes, or by carriers.
• All BPM must be deposited and accepted at the Post Office facility (BMEU) that issued the permit.
• As an alternative to Bound Printed Matter, users can switch to Parcel Post or Media Mail, which offers similar levels of service as BPM.
• To learn how to construct your own label layout for BPM with a permit imprint in place of postage, see Answer ID 1629.
• You must pay a one-time application fee to purchase a permit imprint from your local USPS Business Mail Entry Unit (BMEU). Single-piece non-presorted BPM is acceptable, with no minimum quantity required.
• For assistance, use https://ribbs.usps.gov/locators/find-bme.cfm to find your District Business Mail Entry office, and then call them. The District BME offices have more staff for answering questions by phone and they can refer you to the appropriate local office.
• See also How to Apply for a Permit Imprint.
• For a permit application form, download PS Form 3615 from http://about.usps.com/forms/app-forms.htm.
• The USPS requires completion of Form PS 3605-R (Postage Statement Package Services) for each weight class of BPM. For example, ten pieces of BPM of different weights require completion and submission of ten Form PS 3605-R. For Form PS 3605-R, go to http://about.usps.com/forms/package-services-forms.htm. (If you do a separate 3605-R form for each weight class, you should not need the 8042 form located on that page.)
• If you follow the instructions in FAQ 1629  about adding rubber stamps to your label, then DAZzle can print the price, zone, and weight information on each label. You will need that information to complete the postage statement.

2123

You need to update your Endicia Parcel Insurance Agreement through your online account.

The following Steps describe how to update the DYMO Endicia Parcel Insurance Agreement.

Steps

1. Log in to your DYMO Endicia account.
2. Enter your Account Number and Internet Password, and then click the Login button.

   When you log in, your Account Summary page appears.

3. Select Update Profile > Insurance Agreement.
4. Read the agreement.
5. When finished, select the check box at the bottom of the page, and then click the Continue button.

   This updates the agreement, and you can use Endicia Parcel Insurance.

1428

Yes, you can print to an APO or FPO address using DAZzle.

APO/FPO mail is classified as domestic mail, and you can print using all domestic mail classes with the exception of Express Mail. Express Mail is not available for all military ZIP Codes, so it is recommended that you verify that Express Mail is available at the ZIP Code that you are mailing to before printing your label.

To verify if Express Mail is available at the ZIP Code that you are mailing to, go to http://webapps.usps.com/expressmailcommitments/landing.jsp .

1424

You can print labels, postcards, envelopes, self-mailers, fold-outs, and newsletters.

1425

Endicia software is usually automatically updated.

You can manually update DAZzle in the following ways:

Through Postage Options in DAZzle

Steps

1. From the Design tab, click the Postage Options button.
2. Select the DYMO Endicia tab.
3. Click Update DAZzle.

Through the Help Menu in DAZzle

Steps

1. Select File > Help.
2. Select Check for Updates.

   A message box displays the version that you are running and the version that is available.

3. Click Yes.

Through Your Online Account at Endicia.com

Steps

1. Log in to your account:

   https://www.endicia.com/Account/LogIn/

2. Enter your Account Number and Internet Password.

   Your Account Summary page appears.

3. On the My Account tab, select Software > Download Software.
4. Scroll down the page.
5. Select DAZzle Update for current users.

   Note: Vista and Windows 7 users may get an additional security message where they may be required to click Allow or OK for the installation to proceed.

6. Click Run.
7. Click OK to agree to the DAZzle License Agreement.
8. Continue the installation by selecting the default options where required.
9. When the update is complete, click OK.

1410

The following steps describe how to verify that postage printing is turned on in DAZzle.

Steps

1. Select the Design tab.
2. Click the Postage Options button.
3. Select the Rate tab.
4. Select the Print Postage check box.
5. Click OK.
6. Select File > Save Layout.

1420

For more information about DYMO Endicia Parcel Insurance, see Endicia Parcel Insurance.

For pricing information, see Pricing Information.

1423

No. The USPS does not currently allow bulk mail printing with Internet postage. You must obtain and use a bulk mail permit for discount mailing. Learn about other DYMO Endicia products for discount mailing solutions. You can also use Internet postage to mail large lists at regular postage prices.

1415

Yes. You must have an active Internet connection when you purchase postage, print postage, or view your account history. You do not have to be on the Internet while you are designing the mail piece, but you must be online when you print.

2137

The RATEDLL.DLL is a file that is common to DAZzle, Endicia Professional, Endicia Platinum Shipper, and some third-party applications. The RATEDLL.DLL file is a library file that has all of the USPS rates that these applications use. Somehow, the RATEDLL.DLL was not updated when a new version of DAZzle was installed.

The following Steps describe how to fix this problem:

Steps

1. Close (fully exit, such as by selecting File > Exit) every postage printing application and every shopping cart application that you use. This includes all Endicia products, as well as any third-party applications.
2. Go to http://www.endicia.com/account.
3. Enter your Account Number and Internet Password. Your account summary page appears.
4. Select Software > Download Software (install required).
5. Scroll down the page. Various options are available depending on your account type.
6. If you are installing on a computer where you have not installed the software before, select the Suite option, if available, which installs all the programs that are available for your account.
7. If you see an option to run a file, click Run. Otherwise, click Save and then run the file after saving it.
8. Follow the installation instructions that appear and select the applications that you want to install.
9. After DAZzle is installed, double-click the DAZzle icon to start DAZzle. If you receive the same error message, repeat the process, and verify that you have closed all shipping, postage, and mailing applications.

1792

Steps

1. From Endicia Professional or Galaxy Ship, select Edit > Preferences.
2. In the Preferences dialog box, select the Printing and Customs tab.
3. Select the Print return label after shipping label check box.
4. Set the Mail Class to Same as outgoing label or select specific options for the Mail Class, Weight, and Tracking.
5. Click OK.
   Important! This setting prints a return label after every postage label that you print, regardless of whether you are printing single labels or batch printing labels. To save postage, clear the Print return label after shipping label check box when you no longer need reply return postage.
   
   Tip! Only print a reply return postage label in cases where you are sure that the return label will be used to send a package back to you. Remember that you pay for reply return postage at the moment you print it, whether the other party uses the label or not.

1677

DAZzle is expecting ", Republic of" to follow those particular country names. The country name must have the comma before Republic of  for the country name to be recognized. A preference setting in DAZzle can remove the punctuation from your addresses. If the comma is being removed so that the country is not recognized, you need to adjust the capitalization setting.

The following steps describe how to adjust the capitalization setting in DAZzle.

Steps

1. In DAZzle, select File > Preferences.
2. Select the View tab.
3. Clear the Force Main Address to Capital Letters check box.
4. Click OK.
5. On a mailpiece, try to use the country name again with the comma in it, such as Macedonia, Republic of.

To see a list of accepted country names, see Answer ID 1563.

2138

As of the latest version of DAZzle (12.1.01 or higher), Express Mail can be printed to a 6" x 4" Zebra-style label. Previously, this size of label was for First-Class Mail International that was integrated into the CN-22 (2976) form. DAZzle is still defaulting to one copy of the CN22, and as a result, is printing one label. The workaround is to select the CP-72 (2976-A) option, which prints the extra labels and customs forms for Express Mail International.

1456

To have access to the international mail classes, enter a shipping address that has only the country on the last line. For an example, visit http://mac.endicia.com/support/international/.

2131

As of the January 22, 2012 U.S. Postal Service® Price Change, the First-Class Parcel service has been split into two separate classes: First-Class Package Service® and First-Class Mail Parcel®. The First-Class Package Service offers discounted rates, but requires an integrated postage label and a special Intelligent Mail parcel barcode (IMpb). Because postage-only labels—such as stamp sheets and stamp rolls that DYMO Stamps and DYMO Printable Postage use—do not include the IMpb, postage-only labels do not qualify for the discounted First-Class Package Service rate and are priced at the First-Class Mail Parcel rate.

2132

This issue will be corrected in a future version of Endicia Professional that works with DAZzle, but in the meantime, the only workaround is to create the label in DAZzle. Please follow the instructions on the following link:

http://www.endicia.com/Support/FAQ/default.cfm?id=1605

Make sure that you select the Include Return Receipt Fee check box on the Return Receipt tab under Postage Options.

1545

The following table is a list of scales that:

• Connect to a computer USB or serial port.
• Communicate with the Endicia software through the Weigh button.

Note: You can use any accurate weighing scale if you are willing to select the weight manually from a list in the Endicia software. A PC-connected scale is not required for any of the postage applications.

Endicia Product	Weight Scale Models
DAZzle (PC)	The following scales are supported: Weigh-Tronix/NCI 7010 compatible Weigh-Tronix/NCI 76xx compatible (9600 baud) Weigh-Tronix/NCI 76xx compatible (4800 baud) Weigh-Tronix/NCI 78xx compatible Elane scales DYMO Endicia 22 lb scale Fairbanks SCB-R9000-14 (Ultegra) Mettler Toledo PS series Mettler Toledo PS series/UPS Mettler Toledo PS series/FedEx Pelouze/Sunbeam Freightmaster Salter 7010SB compatible Detecto AS 300/350 series Note: Not ALL scale models by these manufactures have been tested in DAZzle. Purchase the scale where it can be returned if needed.
Endicia Professional (PC)	The following Serial port scales are supported: Adam CPWplus-150 Detecto AS-300 Series Endicia 22 lb Fairbanks Ultegra FreightMaster 150 Mettler/Toledo Mettler/Toledo - FedEx Mettler/Toledo - UPS Mettler Toledo PS (9600-7-Odd-2) Mettler Toledo PS (9600-8-None-1) Neopost SE4PC Weigh-Tronix 76xx Weigh-Tronix 76xx (9600-8-N-1) Weigh-Tronix 78xx The following USB scales are supported: Endicia ES2500u (25 lb) Endicia ES7500u (75 lb) DYMO USB Postal Scale (5 lb) Mettler Toledo Pitney Bowes Fairbanks Pelouze USPS PS311 (30lb)
DYMO Printable Postage (PC)	The following USB scales are supported: Endicia ES2500u (25 lb) Endicia ES7500u (75 lb) DYMO USB Postal Scale (5 lb) Mettler Toledo Pitney Bowes Fairbanks Pelouze CHARDER USPS PS311 (30lb) Serial port scales are not supported. DYMO Printable Postage has 2 printing modes: Sheets (25 or 24 stamps per sheet for laser and inkjet printers). Rolls (single stamp) for DYMO printers. The preceding scales are only supported if you are using a DYMO printer with DYMO Printable Postage. Note: The Sheet mode that is used with laser or inkjet printers does not have a Weigh button or interface to any type of PC-connected scale.
Endicia for Mac (Mac)	The following USB scales are supported: Endicia ES2500u (25 lb) Endicia ES7500u (75 lb) DYMO USB Postal Scale (5 lb and 10 lb) Mettler-Toledo PS60 and PS6L Pelouze Serial port scales are not supported.
DYMO Printable Postage (Mac)	The following USB scales are supported: Endicia ES2500u (25 lb) Endicia ES7500u (75 lb) DYMO USB Postal Scale (5 lb and 10 lb) Mettler-Toledo PS60 and PS6L Pelouze Serial port scales are not supported.

1848

The 4-digit number is the Regional Distribution Code (RDC). The RDC is a requirement by the U.S. Postal Service® for PC Postage® applications. The RDC provides a simple method to perform a basic USPS® mail flow separation at the retail unit level. The RDC must appear on the label in the upper right hand corner of the address box and cannot be moved. If you have a logo or Rubber Stamp in the same location as the RDC, the RDC will always appear on top. You should move your logo or Rubber Stamp away from the RDC.

1588

You need a .csv or .txt (tab or comma delimited file) or a .dbf (dbase III or IV) file.

The following steps describe how to import a file into DAZzle.

Steps

1. From DAZzle, select the Address Book tab.
2. Select File > Import.
3. The Open Address Book dialog box appears.
4. In the Look In field, locate the directory where your .csv, .txt, or .dbf file is.
5. Select that file and click the Open button.
   Note: If you are opening a .dbf file, set the Files of Type field to dbase III/IV, otherwise leave it on text delimited.
6. The Delimited File Options dialog box appears if you are importing a .csv or .txt file.

   You must map your file fields to the DAZzle fields.

7. To map the address fields, select an address line in the File Field area and select the similar named field in the DAZzle field area. This action draws a black line connecting the two fields.

   Note: If you do not see any data or you see incomplete data in the File Field area, try changing the Separators Field to (tab) or (space).

   Note: You may also import additional data, such as email address, phone, and so on. To import and print an order number, map the Order Number field to the DAZzle Full Name or Company field.

8. Click the Next button to view at least 5 to 10 addresses from your file and verify the formatting.

   NAME OR COMPANY
   ADDRESS
   CITY, STATE, ZIP

   Note: If you must redo the field mapping, double-click the DAZzle Field that you want to clear. This removes the black line that links that field. Set up the field mapping again.

9. If the address format is correct, click the OK button.
10. DAZzle imports the addresses into the Address Book.

TIP: To avoid this field mapping step for every new import file, use the same file name. If you import a new file every day with new orders to process, always name that file "orders" for example. DAZzle remembers the field mapping by the import file name.

1608

If you have an inkjet or laser printer, you do not need to buy labels. You can print domestic Express Mail labels on regular letter-size paper when you use the Express Mail Shipping Label layout.

If you prefer to use labels, your choices and options depend on your printer.

• For an inkjet or laser printer, get stock that has two 8.5” by 5.5” labels on an 8.5” by 11” sheet, such as the Laser/DeskJet 2-Up Shipping Labels from the Endicia Store. These labels work with the Express Label Half Page layout.
• For a Zebra printer, use 4x6 labels with or without a doctab, such as the Zebra 4x6 Thermal Labels from the Endicia Store. These labels work with the Zebra Express Mail Shipping Label layout, although you may need to make adjustments if your labels have a doctab.
• For a DYMO LabelWriter 4XL printer, use DYMO 4” x 6” labels such as the DYMO 4x6 Labels from the Endicia Store. These labels will work with the DYMO 4XL Express Mail Shipping Label. Note that other DYMO printers cannot use these labels. These labels work only with the LabelWriter 4XL.
• Other DYMO printers cannot print Express Mail labels. If you have a DYMO printer that is not a LabelWriter 4XL, print your Express Mail labels with a different printer.

For complete Express Mail instructions for DAZzle, please see FAQ 1605. Endicia for Mac can use the same label sizes as above, except that Zebra labels must be 4” by 6” without a doctab.

1605

When you print Express Mail in DAZzle using one of our special layouts, you do not need to complete any additional forms from the Post Office. A USPS tracking number is included in the label, and you get a commercial discount rate on the postage.

Important! Print domestic Express Mail from the Design tab in DAZzle—not the Quick Print tab. The Design tab allows you to specify Express Mail options and also properly centers the tracking barcode.

Note: Endicia is the first vendor to use Intelligent Mail package barcodes (IMpb) on Express Mail packages. Express Mail tracking numbers in this new system begin with numbers, not "EO." The scanners at some local Post Office counters may not be able to recognize the new tracking numbers and barcodes. These new tracking numbers and barcodes can be recognized by the scanner guns used by mail carriers and also by the USPS operations and delivery network. Please notify Endicia if your local Post Office is having a problem. Please give us the local Post Office address, and we will work with USPS HQ to resolve the problem.

The following Steps describe how to print an Express Mail label.

Steps

1. In DAZzle, select the Design tab.
2. Note which layout is open, and then select File > Open.
3. Open the appropriate Express Mail layout for your printer:
   • Express Label Half Page for most laser or inkjet printers, using regular paper or 2 labels per page.
   • Express Mail Shipping Label for most laser or inkjet printers, using regular paper.
   • DYMO 4XL Express Mail Shipping Label for the DYMO 4XL, using 4x6 inch labels.
   • Zebra Express Mail Shipping Label for Zebra printers, using 4x6 inch labels with or without a doctab.

   You should now see a label with a large E in the upper left.

4. Select File > Printer Setup.
5. Select your Printer, Paper Feed Source, and Paper Size.

   If you are using a Zebra printer and do not see your paper size, select User Defined from the list and specify the dimensions of your label.

6. Select Layout > Main Address.
7. Enter the shipping address and click OK.
8. Select Postage > Options.
9. Select the Express Mail Options tab.
10. Verify that the Mailing Post Office ZIP Code is correct.
11. Click the Info button to verify the USPS service commitment for this package from that ZIP Code.
12. Indicate your choices for Saturday, Sunday, and holiday delivery.

    There is no additional fee for Saturday delivery, but you might select No Saturday delivery if you are sending a package to a business that is closed on weekends.

13. Indicate whether you want to waive or require the recipient’s signature.

    If you intend to use USPS Insurance over $100, do not waive the signature.

14. Verify that your Sender Information is complete, including the Phone Number.
15. Click OK.
16. Click Print.
17. Click OK to agree to the Express Mail terms.
18. In the Type field, select the package type.
19. In the Weight field, select your package weight.

    Any label with a large E on top automatically includes Express Mail tracking.

20. Optional: If you have the most current version of DAZzle, select an optional Adult Signature service in the Track/Confirm field.
21. Optional: Add Insurance.

    The USPS automatically insures Express Mail up to $100. Additional USPS insurance is available if you are mailing merchandise. If you intend to select Endicia Insurance, click the Info button to make sure your item can be covered.

22. Select other options on screen as desired.
23. Click Test Print if you have never used this printing layout.
24. If the test print fails, verify printer settings or contact DYMO Endicia by phone at 1-800-576-3279 or by email at support@endicia.com for more information.
25. Print the label: Click Print.

2119

If the entire barcode printed on the label despite being off-center, you can use the label as-is. If the barcode is going off the edge of the label, however, do not use the label. If it is still the same day, you can do a reprint to get another copy of the label without paying for it again.

The following Steps describe how to reprint a label the same day.

Steps

1. In DAZzle, select the Design tab.
2. Select File > Open.
3. Open the appropriate Express Mail layout for your printer:
   • Express Label Half Page for most laser or inkjet printers using regular paper or 2 labels per page.
   • Express Mail Shipping Label for most laser or inkjet printers using regular paper.
   • DYMO 4XL Express Mail Shipping Label for the DYMO 4XL using 4x6 labels.
   • Zebra Express Mail Shipping Label for Zebra printers using 4x6 labels.

     A label with a large E in the upper left should appear on the Design tab.

4. Select File > Printer Setup.
5. Select your Printer, Paper Feed Source, and Paper Size.

   If you are using a Zebra printer and do not see your paper size, select User Defined from the list and specify the dimensions of your label.

6. Click the Test Print button.
7. If the test print looks good, click OK.
8. Select File > Save Layout.
9. Select the Postage Log tab.
10. Highlight the Express Mail label that you printed today.
11. Select Actions > Reprint.

    On the Print dialog box, no options are available because you are reprinting the label that you printed earlier the same day and you cannot change the options.

12. Optional: Because you only get one chance to do a reprint, it is a good idea to do a Test Print.
13. Click Print.

Note: We expect the problem with the off-center tracking barcode when using the Quick Print tab to be fixed in 2012. Until then, we recommend printing domestic Express Mail from the Design tab. Please see FAQ 1605.

2116

This problem generally occurs because the Endicia Professional mapping file is corrupted (damaged).

Please read carefully through the following Steps. The following Steps describe how to restore your mapping, rather than needing to remap everything.

Note: Galaxy Ship and Endicia Professional are the same product. Endicia Professional is the more recent version. This procedure refers to Endicia Professional, but the same steps can apply to Galaxy Ship users.

Important! You should take notes all your layouts, preferences, and names of profiles (if you have multiple profiles) before performing the following steps. Run Endicia Professional and look through those settings before you start.

Steps

1. Close Endicia Professional: Select File > Exit.
2. In Windows, select Start > Run.
3. In the field, enter %appdata% and click OK.

   This step displays your Application Data folder in Windows Explorer.

4. Find the folder that contains your mappings and rename it:
   • If you see a Galaxy Ship folder, right-click the folder, select Rename, and change the name to Galaxy Ship OLD.
   • If you see an Endicia folder, double-click the folder to open the folder. In the Endicia folder is a Professional folder. Right-click the Professional folder, select Rename, and change the name to Professional OLD.
5. Keep the Application Data window in Windows Explorer open—you will return to it soon.
6. Open Endicia Professional.

   A message box asks if you want to set up the source data connections (mapping).

7. Click No to all messages until the main Endicia Professional window appears.
8. From Endicia Professional, select File > Exit.

   This process recreates the folder structure in the Application Data folder.

9. Return to the Windows Explorer window that you kept open in Step 5.
10. Press the F5 key on your keyboard to refresh the screen.
11. Click the Folders icon on the toolbar so that you see the folders in a panel on the left side of the window.
12. If you have the most current version of Endicia Professional, you should see a new Professional folder inside the Endicia folder. If you have an older version of Endicia Professional, you should see a new Galaxy Ship folder. Whichever new folder you have, expand (open) the folder so you can see the following folders:
    • Post-Back Data Maps
    • Source Data Maps
13. Expand the OLD folder that you renamed in Step 4. You should see some or all of the following folders, plus some additional folders that you can ignore:
    • Post-Back Data Maps
    • Source Data Maps
    • Batch Print Data Maps
    • Customs Data Maps
14. Copy all the data map folders under OLD folder to the newly generated Professional or Galaxy Ship folder.
    1. Copy and paste the folders instead of dragging so that the originals remain in place as backup copies.
    2. Click OK when asked to replace files or folders.
    3. If Windows asks whether you want to merge the folders, click No. In that case, rename the folders in the new Professional or Galaxy Ship folder to Empty Post-Back Data Maps and Empty Source Data Maps before copying and pasting the older data map folders in their place.
15. Open Endicia Professional.

    If asked whether you want to set up the source data connections, click No.

16. Recreate all of your Profile names in the lower left area of Endicia Professional. (If you did not have custom profiles, ignore this step.)
17. Select Edit > Preferences.
18. Select the Database tab.
19. In the following steps, select the mappings that you had previously created instead of creating new ones from scratch. (If you do not see a Data Source menu in the windows that follow, it means that either you did not have previously created mappings or you need to return to Steps 9-12.)
20. Click Edit Order Lookup Data Map. From the Data Source list, select the correct data map and click OK.
21. Click Edit Batch Print Data Map (if you are not using Batch Print, skip this step). From the Data Source list, select the correct data map, and click OK.
22. Click Edit Customs Data Map (if you are not using mappings for your Customs forms, skip this step). From the Data Source list, select the correct data map, and click OK.
23. Click Edit Post-Back Map (if you are not posting back data, skip this step). From the Data Source list, select the correct data map, and click OK.
24. Click OK to close the Preferences dialog box.
25. Select Edit > Domestic and International Label Layouts and configure your layouts to match the ones that you noted before starting this procedure.
26. Select Edit > Preferences. Verify your settings under the Printing and Customs, Mail Class and Services, and any additional tabs that you had previously altered.
27. If you had custom profiles, repeat Steps 17-26 for any additional profiles by selecting that profile.

1578

This feature requires a Premium or higher account. If you have only a Standard account, you can upgrade by logging in to www.endicia.com/account, clicking Update Profile, and then selecting Update Your Service Plan.

Note: DAZzle does not actually send e-mail messages. Instead, DAZzle passes messages to the default e-mail program on your computer. In order for this feature to work, you must have a MAPI-compatible e-mail program set as the default value on that computer, and you should run the e-mail program at least once a day. Common MAPI-compatible e-mail programs include Microsoft Outlook, Microsoft Outlook Express, Windows Live Mail, and Mozilla Thunderbird, among others. For more information on how to specify the default e-mail program, see FAQ 1579.

The following steps describe how to set up automatic e-mail notification, assuming you already have a MAPI-compatible e-mail program set as the default program.

Steps

1. From DAZzle, select the Design tab.
2. Select Postage > Options.
3. Select the Premium Service Options tab.
4. Select Automatically send emails when printing if you:
   • Are using the feature for the first time and want to confirm it works.
   • Do not include the e-mail address when printing.
   • Want to see or edit the e-mail message before you would click Send.
   • Want to cc or bcc another e-mail address.
5. Optional: Customize the e-mail message that is sent: Click the Edit button. For complete instructions, see FAQ 1663.
6. Optional: Enter a different Subject line for the e-mail messages.
7. Click OK.

Tip! If one of the following situations applies to you, then you can automate the sending e-mail notifications:

• Include he e-mail address with the address in the Address Book before you print from the Address Book tab.
• Print from an external file—such as .csv, .txt, .dbf, or .xml—where the e-mail address is supplied and mapped for each address.
• Print using software from one of our Integrated Partners (in many cases).

To send e-mail notifications without requiring any typing or intervention if you are using one of the preceding methods of providing the e-mail address:

• From the Premium Options tab (in Step 3), select the Automatically send e-mails when printing check box.
• Clear the Display e-mail prior to printing check box.

1579

DAZzle requires a MAPI-compatible e-mail program, also called a client, in order for the e-mail feature in DAZzle to work. That e-mail program must be set as the default e-mail program in Windows. Common MAPI-compatible e-mail programs for this purpose include Microsoft Outlook (32-bit version), Microsoft Outlook Express, Windows Live Mail, and Mozilla Thunderbird, among others.

NOTE: Web-based e-mail accounts (such as MSN, Hotmail, Yahoo, AOL, and so on) are generally not MAPI-compatible but sometimes have special instructions for making them MAPI compatible. For example, if you want to use Microsoft Outlook but do not have an account, you can create a free e-mail account in Google Gmail and then search for “set up Gmail in Outlook” at www.google.com.

The following steps describe how to set the default MAPI e-mail program in Windows so that the e-mail feature will work in DAZzle.

Steps

1. Run Internet Explorer.
2. Select Tools > Internet Options. (If you do not see the Tools menu, press the Alt key on your keyboard.)
3. Select the Programs tab.
   • On some versions of Windows, you will see an E-mail field. Select your default MAPI e-mail program, such as Outlook, Outlook Express, or Thunderbird. Click OK
   • On Windows 7, click the Set Programs button. The Control Panel appears. Click Set your default programs. On the left, select the e-mail program, and then select Set this program as default. Click OK.
4. For instructions on setting up the e-mail feature in DAZzle, see FAQ 1578.

   If you still receive errors in DAZzle, contact Endicia by phone at 1-800-576-3279 or by e-mail at support@endicia.com

1634

See the following table for a list of supported printers.

For other system requirements see FAQ 1628  - What are the system requirements for DYMO Endicia software?

Endicia Product	Printers
Endicia for Mac (Mac)	Laser and inkjet printers Zebra LP 2844 Zebra GX 420d DYMO LabelWriter Twin Turbo DYMO LabelWriter 400 Turbo or 400 Duo DYMO LabelWriter 450 Turbo, 450 Twin Turbo, or 450 Duo DYMO LabelWriter 4XL. If you have a different model Zebra or Eltron printer, contact Endicia for Mac Support email at support@endicia.com.
DAZzle (Windows)	Laser and inkjet printers Zebra LP 2844 Zebra GX 420d DYMO LabelWriter Twin Turbo DYMO LabelWriter 400 Turbo or 400 Duo DYMO LabelWriter 450 Turbo, 450 Twin Turbo, or 450 Duo DYMO LabelWriter 4XL Brother QL 500 and QL 550 (using continuous labels) Print the DAZzle setup instructions for the Brother QL500 or PB LPS-1 Label Printer. Zebra thermal printers work with DAZzle. Get the latest driver from the Zebra print drivers page for your model and version of Windows. Some of the following printers are not listed in the Find a Driver for your Printer field on the Zebra Web page. Use the following chart for assistance. Printer Model Printer Model to Download Drivers for Software Installation LP 2442 LP 2844 Zebra LP 2443 LP 2443 LP 2844 Zebra LP 2443 LP 2543 LP 2844 Zebra LP 2443
Endicia Professional (Windows)	See preceding list of DAZzle supported printers.
DYMO Printable Postage (Mac and Windows) PAID account	Laser printers. Inkjet printers. DYMO LabelWriter Twin Turbo DYMO LabelWriter 400 Turbo or 400 Duo DYMO LabelWriter 450 Turbo, 450 Twin Turbo, or 450 Duo DYMO LabelWriter 4XL.
DYMO Stamps/Printable Postage (Mac and Windows) FREE account	Laser printers. Inkjet printers. DYMO LabelWriter Twin Turbo DYMO LabelWriter 400 Turbo or 400 Duo DYMO LabelWriter 450 Turbo, 450 Twin Turbo, or 450 Duo DYMO LabelWriter 4XL.

2103

You can get the Endicia XML documentation sent to you by e-mail, usually within a few minutes.

1. Go to: http://www.endicia.com/developers/.
2. Read the section on Desktop Software Integration and click the appropriate download link.
3. Complete the brief form with your contact information.

   You should receive the Endicia XML Client Interface documentation by e-mail.

2101

Postage correction labels are useful if you printed too little postage, such as if you underestimated a package’s weight or selected “envelope” instead of “large envelope (flat).” To print a single postage correction label, see FAQ 1536.

To add the same amount of additional postage to multiple large envelopes or packages, you can print multiple postage correction labels at one time. Remember, however, that you cannot request refunds on postage corrections. Print only what you need, and proceed with caution. Use the Avery six-per-page labels or regular letter-size paper.

Steps

1. In DAZzle, select the Design tab.
2. Select File > Open Layout.
3. Open the Avery 5164 label layout.
4. Select File > Printer Setup.
5. Specify your inkjet or laser printer settings:
   • Select your inkjet or laser printer.
   • For Paper Feed Source, select Automatically Select.
   • For Printer Paper Size, select Letter .
   • For Label Orientation, select Portrait.
6. Click OK.

   Note: Postage corrections print without an address, but you need a valid ship-to address to print postage. If your postage correction will be going on a domestic package, use any valid domestic address. Use an international address for international postage corrections.

7. Ignore the return address.

   The return address does not print on a postage correction.

8. Click the Print button to display the Print dialog box.
9. Click the Postage Options button.
10. On the Corrections tab, select the Postage correction check box and enter the dollar amount.

    For example, enter 0.01 to print one cent.

11. Click OK.
12. On the Print dialog box, “Postage CORRECTION” appears with your selected dollar amount.

    Most options are not available.

13. Select the Class that you are sending, such as Priority Mail.
14. Select the Ship Date.
15. Select the Page Setup tab.
16. Change the Number of Copies.

    Enter 6 if you want a full page of labels, or enter a smaller number if you need fewer postage corrections.

17. Important! Click the Test Print button.

    Because no refunds are available for postage corrections, it is critical to test this print job. (Use letter-size plain paper for test prints.)

18. If the test print looks good and the corrections fit your labels nicely, click the Print button.

    The printed sheet shows up to six “CORRECTION” labels.

19. Place one correction label on each package or flat next to the original postage label, without covering up the original label.

    Correction labels are not valid alone and must be paired with the original label.

1789

The following steps describe how to set the return address for the Quick Print tab in DAZzle.

Steps

1. Select the Design tab.
   
2. Select Postage > Options.
   
3. Select the Delivery Confirmation, Signature Confirmation, International Options, or Express Mail Options tab (any of these tabs works).
   
4. In the Sender Information area, enter the return address.
   Complete all the Sender Information fields. Be sure the name is a two-word name. For example, AJSmith would not work, but AJ Smith would work.
   
5. Click OK.
   
6. Select the Quick Print tab.
   
7. Exit DAZzle: Select File > Exit.
   
8. Run DAZzle.

   The Quick Print tab should display the new return address.

   
   

2102

Go to the Universal Postal Union Member Countries Web site at:

http://www.upu.int/en/the-upu/member-countries.html

The designated postal operator listing for each country contains a link to that country’s postal Web site.

2104

Parcel Force. For more information, see www.parcelforce.com.

2105

You need a Premium account or higher to see Rubber Stamps 11-100.

With a Premium or higher account, you also get 15-20 additional fields that are linked to your specific package, including Postage, Reference ID, Delivery Address, Delivery Confirmation number, and Package Description. These fields can be very useful for customizing a label. If you are using a layout that includes a receipt, such as the Click N Ship with Receipt Label, the First Class Label with Receipt, or the Zebra Doctab Label, you can record more information on the receipt portion using these fields.

2093

When you purchase a bundle you must do one of the following:

• Sign up for a new account and enter the Bundle Code in the Promotional Code field.
  
• Send e-mail to sales@endicia.com with the Bundle Code and your existing account number so we can apply the code to your account.

If you did not follow one of the preceding steps already, send an e-mail to sales@endicia.com with your Bundle Code so that we can update your account.

2088

No.

Stamps that you print using DYMO Printable Postage or DYMO Stamps do not include a date. You can use stamps that you print through DYMO Printable Postage or DYMO Stamps at any time (assuming the postage price is still correct).

2089

Situation: You are on the Customs Information window and have just entered all your customs information. You clicked the Print button and saw a message that the postage amount exceeds the balance in your account. How can you buy more postage without losing all the customs information that you have just entered?

Solution: Buy postage from the Postage tab without closing the Print dialog box.

Steps

1. In DAZzle, from the Customs Information window, select the Postage tab.
2. On the Postage tab of the Print window, click the Buy Postage button.
3. Enter the amount of postage that you want to purchase.
4. Click the Buy Now button.
5. After the DAZzle notifies you that the purchase was successful, click the Print button.

   Because you are not closing the Print window, you do not lose the customs information that you have entered.

2096

There is no specific mail class for military mail. When you print Priority Mail to an APO, FPO, or DPO address and you use the Large Flat Rate Box as your package type, you will automatically get the military discount rate. The military discount rate applies only to the Priority Mail Large Flat Rate Box.

Tips!

• For information about formatting a military address, see FAQ 1761.
• If you have a Premium and higher Endicia account, you can print a label with an integrated customs form for APO, FPO, and DPO addresses that does not require you to go to the Post Office for a date stamp. See FAQ 1759.
  If you have a Standard Endicia account, see FAQ 2003.

2090

You must log in to your account to install the program.

Steps

1. Go to http: www.endicia.com/account.
2. Enter your Account Number and Internet Password.

   Your account summary page appears.

3. Click Access Software, and then click Download Software (install required) .

   You will be provided a file.

4. If you see an option to run the file, click Run. Otherwise, click Save and then run (double-click) the file after saving it.
5. Follow the installation instructions that appear during the installation process.

Tip! After the installation is complete, you can run DYMO Stamps. When prompted, enter your Account Number and Pass Phrase.

1666

This print method requires an address list file in one of the following formats:

• .dbf (dBase III or IV) file
• .csv comma or tab delimited file
• .txt comma or tab delimited file

The mail class and weight will not be read, so all addresses in the file require the same settings for package type, mail class, and weight. This method is only for domestic mail, not international mail. This print option is often used with large First-Class letter or postcard mailings.

Note: If you are printing Parcel Post, Priority Mail, or First-Class Mail, your mailpiece (letter or package) must be the same size for all items you intend to batch print. The dimensions must be entered in the Height, Length, and Thickness fields in the Print dialog box for these mail classes.

For frequent or regular batch print jobs where you are mailing domestic packages that vary in weight, package type, or mail class, you might consider the XML printing options.

For non-software developers, you might consider using either:

• Using an integrated partner that uses XML to send print data to DAZzle.
• Using Endicia Professional.

If you are a software developer, visit the Developers page.

Before you print from an external file, see the Refund Policy page.

The following steps describe how to print from an external file.

Steps

1. From DAZzle, set up the printing layout that you need on the Design tab and perform a test print to verify that this is configured correctly.
   Note: If you do not know how to set up the printing layout, contact DYMO Endicia by phone at 1-800-576-3279 or by email at support@endicia.com. Include your printer model and details about the mail class, weight, and the package or letter size you will be using.
2. Select File > Print From > External File.
3. Locate and select your external file.
4. Click Open.
5. On the Field Mapping dialog box, map your fields to the DAZzle fields.
6. To map the fields, select the File Fields on the left and select the corresponding field under the DAZzle Field on the right.
7. Example:
   

   File Field	DAZzle Field
   name	full name
   address	address line 1
   city	city
   state	state
   ZIP	ZIP postal code
   email	email address
   company	company

8. Click the Next button at least 7 times to view 7 addresses from your file and verify the formatting.

   NAME OR COMPANY
   ADDRESS
   CITY, STATE, ZIP

9. If you need to redo the field mapping, double-click the DAZzle Field that you want to clear. This action removes the black line that links that field. Set up the field mapping again.
10. If the format is correct, click OK.
11. Set the common Type, Class and Weight settings you need on the Print dialog box for all items in that file.
12. Select the List Options tab to view the entire list range or to print a smaller range.
13. Make a note of the total count you see. If you see From:1 to:430, you have a total of 430 addresses.
14. To test the printing first set the range: From: 1 To: 2
15. Click Print.
    Note: It is recommended that you print in small ranges, 100 or less if you are not printing with Delivery Confirmation or Signature Confirmation. If the print job fails and you are not using Delivery Confirmation or Signature Confirmation, you must reprint any postage that failed to print only the same calendar day from the DAZzle Postage Log to qualify for a postage refund or to recover the postage to use for your mailing. The reprint does not have a batch print mode, you probably do not want to repeat the reprint process 400 times within 24 hours to recover the lost postage for 400 pieces.
16. After you set the next range, click Print.

1849

The new barcodes as of January 2, 2011 are called Intelligent Mail™ package barcodes (IMpb). The IMpb is required to give full access to certain USPS features.

The IMpb barcode for Express Mail:

• Includes the same information as the previous barcode.
• Is slightly longer.
• Does not start with EO, which the previous barcode had.

The IMpb barcode for Priority Mail:

• Includes the same information as the previous barcode.
• Has fewer numbers below the barcode.
• No longer shows ZIP-e/USPS DELIVERY CONFIRM, which the previous barcode had.

If the IMpb is off center, drag the barcode to re-center the barcode.

2056

To simplify printing, some USPS Flat Rate options are hidden by default.

The following Steps describe how to display all USPS Flat Rate Envelopes and Boxes as options.

Steps

1. In DAZzle, select the Design tab.
2. Select File>Preferences.
3. Select the View tab.
4. Select the Show all USPS-Produced Flat Rate Envelopes and Boxes check box.
5. Click OK.

Tip! To hide options that you do not use, clear the Show all USPS-Produced Flat Rate Envelopes and Boxes check box.

Tip! You can order USPS-Produced Flat Rate Envelopes and Boxes for free from shop.usps.com. The Endicia Store (http://www.endicia.com/store) also offers the most commonly used Flat Rate Envelopes and Boxes for free.

2055

Steps

1. In Endicia Professional select Edit > Preferences.
2. Select the Active Mail Classes tab.
3. Select the check boxes of the mail classes that you use.
4. Clear the check boxes of the mail classes that you do not use.
5. Click OK.

1645

Yes. Priority Mail International and Express Mail International mail class that are printed on a special integrated postage and customs form qualify for an electronic refund (e-refund), which MUST be submitted within 10 days of printing. These refunds are not eligible for physical proof refund after 10 days.

First-Class Mail International service does not qualify for electronic refund.

2054

In Endicia Professional, you can enter text in up to five Rubber Stamp fields and one Description field to post-back fixed data for every item. The text that you enter overrides any values of those fields in the source XML files.

Steps

1. In Endicia Professional, select Tools > Post Back Data.
2. In the Post-Back dialog box, select Options.
3. In the Post-Back Options dialog box, click the Edit Post-Back Fixed Data button.
4. In the Edit Post-Back Fixed Data dialog box, enter the fixed data into one or more available Rubber Stamp or Description field.
5. Click OK.

2050

Steps

1. In DAZzle, select the Design tab.
2. If your layout is not on the Design tab, open the layout:
   1. Select File > Open Layout.
   2. Select the layout, and click Open.

      For example, the Click N Ship with Receipt Label, First Class Label with Receipt, and Zebra Doctab Label are all layouts for printing a label together with a receipt.

3. On the toolbar, click the Rubber Stamps icon.

   Tip: The Rubber Stamp icon resembles a paintbrush.

4. Specify the content of your barcode:
   • In the Stamp Message field, enter the numbers that you want converted into a barcode.
   • Alternatively, if you are using software that passes order data into DAZzle, such as Endicia Professional or software from one of our integrated partners, you can choose a data field to have DAZzle convert into a barcode. Select the Link to Address List Field check box and select a field, such as Reference ID, from the list.
5. Select the Print as UCC/EAN 128 Barcode check box.
6. Click OK.

   The mouse pointer shows the word Paste.

7. Position and click Paste where you want the barcode to appear.
8. Select File > Save Layout As.
9. Enter a new name for your layout to avoid overwriting the original and click Save.
10. If you are using a program that passes order data into DAZzle, such as Endicia Professional or software from one of our integrated partners, set that software to use your new layout.

Tip! If you have a barcode-specific font for the type of barcode that you want on the receipt, clear the Print as UCC/EAN 128 Barcode check box in Step 5, and instead, click the Fonts button to assign a special font to this Rubber Stamp.

2053

To add a new date on regular envelopes, print the date corrections one at a time on the back of each envelope. See FAQ 1508.

To add a new date on large envelopes (flats) or packages, however, you can print multiple same-date corrections on labels or sheets of paper.

The following steps describe how to print six date corrections per letter-size sheet:

Steps

1. From DAZzle select the Design tab.
2. Select File > Open Layout.
3. Open the Avery 5164 label layout.
4. Select File > Printer Setup.
5. Select your laser or inkjet printer and specify the following:
   • Paper Feed Source: Automatic Select
   • Printer Paper Size: Letter
   • Label Orientation: Portrait
6. Click OK.
7. Click the Print button.
8. In the Print dialog box, click the Postage Options button.
9. Select the Date correction only (no postage) check box and click OK.

   On the Print dialog box, “Redate, No postage used!” appears.

10. Select the Page Setup tab.
11. Change the Number of Copies to 6.
12. Click the Print button.

    One full sheet of paper with six “REDATE” labels should print.

13. Place one label on each package or flat next to the original postage label, without covering up the original label.

1644

For security purposes, Endicia suspends the account after 5 attempts to log in through the software application with the incorrect Pass Phrase. Once the account is suspended, you cannot print postage or log into the Endicia.com Web site. Resetting the Pass Phrase clears the account suspension. For more information about Pass Phrases, see

Two methods to reset your Pass Phrase are:

• Method A: If you answer the security question associated with the account, you can have a new Pass Phrase sent to the email address on record for the account.
• Method B: If you know the credit card number currently being used on the account, you can reset the Pass Phrase immediately in several of our programs.

Steps—Method A:

1. Browse to http://www.endicia.com/support
2. Under Account Questions, click I Forgot My Pass Phrase.
3. When prompted, enter your Account Number.

   You will have 3 chances to answer the security question. If you answer correctly, the system will generate a new temporary Pass Phrase and send it to the e-mail address on record for the account within 4 hours.

4. Check your email (including your junk mail folder if necessary) for the new temporary Pass Phrase.
5. Run your Endicia software program, such as DAZzle, Endicia for Mac, DYMO Stamps, and so on. If you normally use Platinum Shipper or Endicia Professional, run DAZzle.

   When you start the Endicia software program, you will probably be prompted for the Pass Phrase. If not, you will be prompted for it when you print postage.

6. If asked whether you want to reset the Pass Phrase, click No.
7. Enter the new temporary Pass Phrase and click OK. (Do NOT click any Change Pass Phrase or Forgot Pass Phrase buttons that you might see.)
8. When prompted to change the Pass Phrase, enter a New Pass Phrase that is at least 5 characters long.

   For better security, use a longer combination of uppercase and lowercase letters, symbols, and numbers.

   You should see a message that the Pass Phrase was successfully changed.

9. Inform any other people who use this account of the new Pass Phrase.

   One co-worker who enters the wrong Pass Phrase can suspend the account for everybody.

10. If you use both DYMO Printable Postage and another one of our software programs, enter the new Pass Phrase in whichever program you did not run in Method A, Step 5.

    Be particularly careful not to click any Change Pass Phrase or Forgot Pass Phrase buttons at this point. You must enter the new Pass Phrase without changing it so that both programs will have the same Pass Phrase.

Steps—Method B:

1. Run your Endicia software program (such as DAZzle, Endicia for Mac, DYMO Stamps, etc.).

   If you normally use Platinum Shipper or Endicia Professional, run DAZzle.

2. Enter your best guess for the current Pass Phrase.
3. If your guess is incorrect, you may be asked if you want to change the Pass Phrase—click Yes. If you see an “I Forgot” or “Forgot Pass Phrase” button, click either button.
4. When prompted, enter the number of the credit card currently used on the account.

   Enter only the numbers, without spaces or punctuation.

5. Enter a New Pass Phrase.

   The new Pass Phrase must be a minimum of 5 characters. For better security, use a longer combination of uppercase and lowercase letters, symbols, and numbers.

   You should see a message that the Pass Phrase was successfully changed. If the message informs you instead that the Pass Phrase is incorrect, you may have incorrectly entered the credit card number or you may have used a different credit card.

6. Inform any other people who use this account of the new Pass Phrase.

   One co-worker who enters the wrong Pass Phrase can suspend the account for everybody.

7. If you use both DYMO Printable Postage and one of our other software programs, enter the new Pass Phrase in whichever program you did not run in Method B, Step 1.

   Be particularly careful not to click a Change Pass Phrase or Forgot Pass Phrase button.

8. Enter the new Pass Phrase without changing it so that both programs will have the same Pass Phrase.

2044

The USPS does not insure Priority Mail International Flat Rate Envelopes or Small Flat Rate Boxes. Select another type of insurance, such as Endicia Parcel Insurance if you are sending this type of package.

1663

The following steps describe how to change the email notification template.

Note: You must have at least a Premium service plan account to change your email notification template.

Steps

1. From the Quick Print or Design tabs in DAZzle, select Postage > Options.
2. Select the Premium Service Options tab.
3. Next to the email template field, click the Edit button.
4. If you are asked to create the email template click Yes.
5. Make any needed changes in the email.txt window of your text editing application, such as Notepad. Items enclosed in < > symbols are placeholders for variable information about the particular package.
6. To add additional information about your packages to your email messages, see the list of additional automated tags that follow these steps.

   Tip: Many people replace the and lines with the exact text they would like to use as a signature.

   Note: In the lower part of the email template, a note asks your customers to contact you, not Endicia, regarding the shipment. Do not delete this note.

7. Select File > Save.
8. Close the email.txt window.
9. Optional: On the Premium Service Options tab, enter the text that you would like to appear in your outgoing email notification Subject line.
10. To see or edit the email messages before sending them to your customers, select the Display email prior to sending check box.
11. When you are done, click OK to close the Postage Options dialog box.

ADDITIONAL AUTOMATED TAGS

Use the fields in brackets < > to add additional automated information to your outgoing email notifications. If you normally put the package order number in the Reference ID field when you print, for example, add <ReferenceID> to the text of your email template.

• Declared Value: <DeclaredValue>
• Destination (recipients) Address: <DestinationAddress>
• Full Name: <FullName>
• Destination email Address: <DestinationE-mail>
• Full name of recipient: <FullName>
• GroupCode: <GroupCode>
• Optional Postage Services (for example, Delivery Confirmation, Registered Mail, Insurance, and so on.): <OptionalServices>
• Package Description: <PackageDescription>
• Weight of item: <PackageWeight>
• Postage Amount: <PostageValue>
• Postmark Date: <PostmarkDate>
• Postmark Date and Time: <PostmarkDateTime>
• Reference ID: <ReferenceID>
• Sender Name: <SenderName>
• Sender Company Name: <SenderCompany>
• Sender Phone: <SenderPhone>
• Postage Class (for example Priority Mail, First-Class): <ServiceClass>
• Tracking Information (lists tracking type, tracking ID, and USPS link for status checks): <TrackingInformation>
• Tracking Type (Express Mail International (formerly Global Express Mail), Express Mail, Signature Confirmation, Delivery Confirmation): <TrackingType>
• Tracking Number for Delivery Confirmation or Express Mail: <TrackingID>
• Tracking URL (USPS link for status check of package): <TrackingURL>
• Customs ID: <CustomsID>

1601

If you are currently connected to the Internet and you can successfully browse to a Web site using Internet Explorer when you receive this error, you may have a firewall conflict.

Verify the firewall, Web accelerator, or pop-up blocker software settings. Any of these types of applications can block Endicia applications.

Usually, a firewall, Web accelerator, or pop up blocker software applications allow you to enter an exception for an application file. Some applications require you to open an Internet port or an IP address or URL address.

If you are unable to configure your firewall application, contact the technical support of software manufacturer of the firewall product for assistance.

You may need the following information:

• Endicia Windows Applications:
  

  Program Name	Executable File
  DAZzle	DAZzle.exe
  DYMO Printable Postage	Printable Postage.exe
  DYMO Stamps	DYMO Stamps.exe
  Endicia Professional	Endicia Professional.exe
  Platinum Shipper	PlatinumShipper.exe

  
  
• The software uses ports 80 and 443 to connect to the servers.
• You may need to allow access for one or more of the following URL's:
  • https://www.postage.endicia.com
  • https://www.dial-a-zip.com
  • https://www.envmgr.com
  • https://labelserver.endicia.com
  • https://production.shippingapis.com
  • https://secure.shippingapis.com
  • https://www.ozdevelopment.com (if you use Platinum Shipper)

2029

You can control which postage mail classes and packaging options appear in Endicia Professional.

Steps

1. From Endicia Professional, select Edit > Preferences.
2. Select the Active Mail Classes tab.
3. Select the check boxes for the options that you want to display and clear the check boxes for the options that you do not want to display.

   Tip! Critical Mail is not available to accounts not specially qualified by the USPS. For more information, contact Technical Support at 1-800-576-3279 or through e-mail at support@endicia.com.

4. Click OK.

2030

If you are a current DYMO Endicia customer, please have your account number ready. Bulk-mail customers should have their serial numbers ready.

You can obtain assistance through:

DYMO Endicia Technical Support:

• Phone: (800) 576-3279 x130
  6:00 AM to 5:00 PM Pacific Time, Monday through Friday
• FAX: (650) 321-0356
  
• E-mail (Windows): support@endicia.com
• Support Web Site: http://www.endicia.com/support
• Mail:
  DYMO Endicia Technical Support:
  385 Sherman Avenue
  Palo Alto, CA 94306-1864

DYMO LabelWriter Printer Technical Support

• Phone: (203) 588-2500
• Web: www.dymo.com
• Mail:
  DYMO Technical Support:
  44 Commerce Road
  Stamford, CT 06902-4561

DYMO Endicia Sales:

• Phone: (800) 576-3279 x140
  9:00 AM to 5:00 PM Pacific Time, Monday through Friday
• FAX: (650) 321-0356
• E-mail: sales@endicia.com

1709

The USPS requires that all refund requests for unused postage be processed by DYMO Endicia. Refer to the DYMO Endicia refund guidelines at http://www.endicia.com/endicia-usa/site/refundpolicy.cfm.

If you are unable to request a refund through DYMO Endicia—for example, you fail to request your refund within 60 days of printing non-tracked postage or within 10 days for tracked postage—you can appeal to the USPS, but first the appeal must be sent to DYMO Endicia. Send the actual labels if possible. If you do not have the actual labels, include a printout of the Postage Log’s Print Record function or a printout of the USPS tracking page showing no scans for the mailpieces. Also include a note requesting that DYMO Endicia reject the transactions. After rejecting the transactions, we will mail everything back to you along with instructions for appealing to the USPS.

DYMO Endicia Refund Appeals
385 Sherman Ave
Palo Alto, CA 94306-1864

If you did submit your refund through DYMO Endicia and the refund request was rejected, follow the standard refund appeal procedures for these items.

1926

This problem may be due to the print driver not reading the label size correctly, or it may mean that your printer needs recalibrating. You can perform the following options at any time. These options do not remove your existing settings and should not stop other programs from working.

Option A: Try Another Printer Driver

Zebra offers multiple printer drivers (software) for many of its printers. You can install an additional printer driver to see if it works better without affecting the one you are already using. The two printer drivers for the same printer can coexist.

Steps

1. Go to www.zebra.com and install either the Universal or the ZDesigner driver, whichever one you have not already installed.
2. Use the same printer port as your previously installed printer listing, and give the new printer driver a distinctive name to help you distinguish the newly installed printer driver from previously installed printer driver.

   Note: Keep your existing printer driver too; do not delete it.

3. From DAZzle, select File > Printer Setup.
4. Select your newly installed Zebra printer driver.
5. Select the Paper Size.

   If you do not see your label size listed, select User Defined from the list and then specify the Width and Height.

6. Perform a test print from DAZzle.

Option B: Recalibrate Your Zebra Printer

Steps

1. Make sure the printer power is off.
2. While holding down the green feed button on the top of the printer, turn on the printer power.
3. Press and hold the feed button until the status light around the button flashes 3 times, and then release the feed button.

   Do not be alarmed if the status light turns red.

4. The printer will feed several blank labels and continue flashing the status light.
5. The configuration settings will print.

   Near the lower part of the printout, "Now in DUMP" should appear. The printer should stop printing labels, with the roll properly positioned.

6. Press the feed button one more time.

   The printer will feed another label with the message "Out of DUMP," and will then be ready for normal operation.

7. Perform a test print from DAZzle.

2028

If you are printing from the Design tab, drag and drop the barcode to the desired location. The Delivery Confirmation area should not be covered by any other item.

Tip! If you are printing from the Quick Print tab, you cannot modify the label layout (design). To customize the label layout, print from the Design tab.

2026

No. Although it used to be possible to print Delivery Confirmation or Signature Confirmation on the DYMO 99019 label by turning off the concatenated barcode option, changes in the USPS barcode requirements, however, now make it impossible to do that.

You can use the one-part DYMO 99019 label for postage without Delivery Confirmation or Signature Confirmation. For example, if you use the one-part DYMO 99019 label for First-Class Mail large envelopes (flats), the label will qualify for an electronic refund due to the Intelligent Mail barcode. You cannot use the one-part DYMO 99019 label for First-Class Mail envelopes, however, because the one-part DYMO 99019 label does not have the required pink stripes. If you are printing labels for regular envelopes, use the DYMO 30383 or 30384 labels instead.

A summary of which DYMO labels to use follows:

• For regular envelopes and postcards, use DYMO 30383 or 30384.
• For Delivery Confirmation or Signature Confirmation, use DYMO 30387 (or a DYMO 4x6 label if you have a DYMO 4XL printer).
• For large envelopes or packages when you are not using Delivery Confirmation or Signature Confirmation, use DYMO 99019 or 30383 or 30384 or 30387 (or a DYMO 4x6 label if you have a DYMO 4XL printer).

Most of the preceding labels are available from our store at https://www.endicia.com/Store/.

2024

Yes, provided that you are using it for an item that you are sending to the same address that you printed.

Tips:

• If the postage amount that you printed was too low, you can do an amount correction to add additional postage money.
• For more information, see Answer ID 1536.
• If you mail this item on a different day, you can do a date correction.
• For more information, see Answer ID 1508.
• If it was an electronic refund, your refund request will automatically be voided when a package with that label shows up in the mailstream.
• If it was a physical proof refund, your refund request will eventually expire if you do not send us the original printed label or envelope.
• You cannot use this postage to send something to a different address. Shipping labels are linked to specific packages, and you cannot use shipping labels like postage stamps.

1560

Endicia and the USPS have invented a system that provides an acceptance scan for multiple domestic confirmation packages. The system involves a single scan that any USPS carrier can do. The single scan signals the acceptance of any number of packages created by the shipper during that day. 

The SCAN feature is available for Premium and higher service plans. If you have a Premium account, you must contact DYMO Endicia Technical Support to request to have the SCAN form enabled for your account.

To read more about this acceptance scan feature, see Endicia's Shipment Confirmation Acceptance Notice.

1527

The Zebra Printer driver is built into Endicia for Mac, so all you must do is connect it to the Mac USB port and then go to the Printer Setup dialog box in Endicia for Mac.

1695

DAZzle does not support the DYMO 30915 label.

If you use DAZzle, your service plan account already includes the DYMO Printable Postage by Endicia software, which can use the DYMO 30915 label.

The following steps describe how to install and use DYMO Printable Postage with your DYMO 30915 labels.

Steps

1. Download DYMO Printable Postage.
2. Install DYMO Printable Postage.
3. Open DYMO Printable Postage.
4. Enter the same account number and Pass Phrase that you use for DAZzle.
5. The DYMO Printable Postage window should display a single 30915 DYMO label, if your DYMO printer was detected.
6. If you see instead 24 stamps on a sheet, click the Rolls button.
7. Click the Test Print button.

   If the test print works, you are ready to print actual postage.

Note: Refunds are not available for failed or misprinted postage using DYMO Printable Postage. It is recommended that you print stamps in small quantities.

For more information, see also the Refund Policy page.

1803

You must log in to your account on endicia.com to download the installer for DAZzle, Endicia Professional, DYMO Stamps, or DYMO Printable Postage.

The following steps describe how to download and install DYMO Endicia software.

Steps

1. From your browser, log in to your account.
2. Enter your account number and Internet Password.
   Your Account Summary page appears.
   If you do not know your password, enter your best guess. The Web site will offer to send you by e-mail the password if you enter it incorrectly.
3. Click Download Software.
4. Scroll down the Web page and click the link to download the software application.
   Only the software that is appropriate for your account type is available. If you see a "suite," that is probably the one you want. The file installs all or some of the software applications that your account can run. For example, you may see the Endicia Premium Suite if you have a Premium account.
5. When prompted to save or run the file, click Run.
6. If you do not have the option to run the file:
   1. Click Save, which saves the installation file to your hard drive. Remember to note where the file is saved, such as the Downloads folder, some other folder, or your Desktop.
   2. After the downloading is complete, navigate to where you saved the file, locate the file, and run it: Right-click the file and select Open.
   3. If you get a security warning about running the file, click Run. Note that the publisher should be Endicia or DYMO Endicia.
7. When the Setup Wizard appears, follow the prompts to complete the installation process, which may include downloading additional files.

If you downloaded a suite, the wizard that lets you choose which software applications to install. The following list summarizes the software applications:

• DYMO Printable Postage prints postage stamps only, using special paper.
• DAZzle prints addresses and postage together for a wide range of USPS rates. It can print on envelopes, labels, postcards, or flyers. It can add extra services, such as Delivery Confirmation at the discounted "electronic rate."
• Endicia Professional automates DAZzle and integrates DAZzle with other data sources.

For more information about these software applications, see http://www.endicia.com/Products/

1903

You can add a linked Rubber Stamp to the label layout.

Steps

1. From Endicia Professional, select Edit > Domestic and International Label Layouts.
2. On the Label Layouts windows, next to the layout in which you want the additional information, click the Edit in DAZzle button.

   Note: Selecting the Default layout affects all mail classes for which no other layout is listed.

   The layout opens in DAZzle.

3. In DAZzle, select Insert > Rubber Stamp.
4. Select the Link to Address List Field check box and select Rubber Stamp 1 from the list.
5. Click OK.

   On your layout, your mouse pointer changes to the word Paste.

6. Move and click the mouse pointer at the location where you would like the additional information to appear.

   Rubber Stamp 1 appears in that spot. If you are using a label with an extra strip, such as a Zebra doctab label, you may want to put the Rubber Stamps on the strip.

7. To include additional items from your database that you want to add to the label, repeat Steps 4-6 for Rubber Stamp 2, Rubber Stamp 3, and so on.
8. Select File > Save Layout.
9. Exit DAZzle: Select File > Exit.

   DAZzle closes.

10. In Endicia Professional on the Label Layouts window, click OK.

    The Label Layouts window closes.

11. Select Edit > Preferences.
12. Select the Database tab.
13. Click the Edit Order Lookup Data Map button.
14. Select the Rubber Stamps tab.
15. Select a field for each Rubber Stamp you added to the layout.

    For example, you can select your package description for Rubber Stamp 1, the order number for Rubber Stamp 2, and so on.

16. Click OK twice.

    TIP! You can also add information that is generated when the label is printed, such as the Delivery Confirmation number or the dollar amount of the postage. To do that, repeat Steps 1-8, but select one of the defined items from the list in Step 4 instead of a numbered Rubber Stamp. These items work best when printed on an extra piece of the label that you intend to keep for your records. Note that many of these items will only appear on real prints, not test prints.

1831

When you print an Express Mail label from the DAZzle Design tab, you can specify whether you want to allow Saturday delivery. For example, you might want to indicate Saturday delivery for a residence but not for a business.

Note: Sunday and holiday deliveries are also available for Express Mail at an additional fee.

Steps

1. From the Design tab, select File > Open.
   Note: The Quick Print tab does not offer the necessary Postage Options.
2. Open the appropriate Express Mail layout for your printer:
   
   • Express Label Half Page for most laser or inkjet printers
   • Express Mail Shipping Label for most laser or inkjet printers
   • DYMO 4XL Express Mail Shipping Label for the DYMO 4XL
   • Zebra Express Mail Shipping Label for Zebra printers
3. Click the Postage Options button.
4. Select the Express Mail Options tab.
5. Select or clear the No Saturday Delivery check box.
6. Click OK.

1773

The following items offer general guidelines and tips for creating addresses to Puerto Rico and the US Virgin Islands:

• These addresses are considered domestic mail and have ZIP Codes.
• For Puerto Rico, the state abbreviation is PR. For the U.S. Virgin Islands, the state abbreviation is VI.
• The USPS provides important information, including an explanation of urbanization and some common Spanish address words at: http://www.usps.com/ncsc/addressstds/addressstdsmenu.htm
• Puerto Rico addresses can be very different than typical U.S. addresses. For more information, see http://www.usps.com/ncsc/addressstds/addressformats.htm
• Always spell out “CALLE”, which is the Spanish word for street. Do not translate or abbreviate it.
• Mail to Puerto Rico or the U.S. Virgin Islands does not require a customs form.
• These guidelines and tips do not apply to the British Virgin Islands, which is a foreign destination subject to international postage rates and restrictions.

1791

Steps

1. From Endicia Professional or Galaxy Ship, whichever you are using, select Edit > Preferences.
2. In the Preferences dialog box, select the Printing and Customs tab.
3. Select the Close DAZzle after printing each label check box.
4. Click OK.

1854

The default file name of the standalone Address Book is adbook.dbf, but you might have changed the name. Furthermore, you might use Microsoft Outlook Contacts instead of a standalone Address Book. The file location can vary depending on how long DAZzle has been installed and whether it was installed in Shared Mode or Private Mode.

The following steps describe a backup method that works with either standalone or Outlook address books, regardless of the file name or location.

Steps

1. In DAZzle, select the Address Book tab.
   The addresses that you want to back up should appear on the Address Book tab.
2. <b>Important!</b> Select Edit > Select All.
   You should see all the addresses highlighted.
3. Select File > Export.
4. Browse to the location where you want to save the file.
   The file type should be Text, Delimited.
5. Enter a descriptive file name that will help you identify the backup file, such as <b>Jane Smith DAZzle addresses as of 12-15-2010</b>.
   Do not use slashes or symbols, but hyphens are OK.
6. Click the Save button.
   After backing up the files, DAZzle indicates how many addresses were exported and to what file.
   
   The text file that you exported is a backup of the addresses, not of the Address Book. To restore the backup, create a new standalone Address Book in DAZzle and then import this text file into the new Address Book by selecting File > Import.
   
   Tip! To share an Address Book, you can import this text file into other applications or into another user’s DAZzle Address Book. This is a way that you can share or copy your addresses into another Address Book without overwriting the other addresses.

1855

The file name for the Postage Log is epostage.dbf. The file location, however, varies depending on how long DAZzle has been installed and whether DAZzle was installed in Shared Mode or Private Mode.

The following steps describe how to back up the Postage Log file.

Steps

1. In DAZzle, select the Postage Log tab.
2. Select File > Backup/Restore.
3. Select Backup and click OK.
   Note: DAZzle automatically compresses the backup file in ZIP format.
4. Select a location for the backup file of your Postage Log.
   Tip! Specify a network location or a removable drive so that you still have your backup copy if something happens to your computer's hard drive.
5. Change the name of the EPOSTAGE.ZIP file to help you remember and identify what the file is, such as EPOSTAGE LOG BACKUP AS OF 12-15-2010.ZIP, but do not use slashes or symbols in the file name.
6. Click Save.

2002

Yes, you can use APO-FPO layouts for mailing to or from US territories, possessions, or freely associated states that require customs forms. Of course these layouts also apply to APO, FPO, and DPO addresses. If you have a Premium account or better, the customs form is integrated into the label. For instructions, see FAQ 1759.

IMPORTANT! If you have only a Standard account, the customs form is not integrated into the label. You may not even be able to open an APO layout or click Print from the Quick Print tab when using one of these addresses. For alternate instructions, see FAQ 2003 .

1771

The following items offer general guidelines and tips for changing the font of your layout in DAZzle:

• If you are printing from the Design tab, double-click the item that you want to change. When the Edit dialog box appears, click the Fonts button. In most cases, you can change the font or font size for the address and return address as well as for optional items such as text boxes and rubber stamps.
• If you are using one of our special layouts that is built around a USPS form, such as an Express Mail layout or a layout that incorporates a customs form, changes to the font or font size may have no effect. These layouts are set to fit the forms.
• If you are printing from the Quick Print tab, you cannot change the font or font size. The Quick Print tab has simplified the printing process by making common design choices for you. Print from the Design tab if you want to customize your label.
• TIP: For the ship-to address, the USPS prefers that you use a sans serif font (such as Arial) with a minimum 8-point size.

1793

Steps

1. From Endicia Professional or Galaxy Ship, select Edit > Preferences.
2. In the Preferences dialog box, select the Printing and Customs tab.
3. Select the check boxes for the items you want cleared automatically after you print:
   • Clear address box after print
   • Clear Order Number box after print
   • Clear package dimensions after print
4. Click OK.

1857

The following steps describe how to create a single return shipping label, which:

• the recipient can use to ship an item to you.
• is addressed to your return address.
• includes automatically adjusted postage for the correct zone.
• excludes the date so that the return shipping label can be used on some other date.

Steps

1. Open Endicia Professional or Galaxy Ship.
2. Optional: If you have a program that can “print” to a PDF file, set Endicia Professional to create a return label that you can send by email to your customer:
   1. Select Edit > Domestic and International Label Layouts.
   2. In the Return Label row, click the Browse button.
   3. Select a label layout that works on regular paper, such as the Click n Ship Label, and click the Open button.
   4. In the Return Label row, click the Edit in DAZzle button.
   5. When DAZzle appears, select File > Printer Setup.
   6. Set the Printer to a PDF creation program, such as Adobe PDF, and set the Paper Size to 8.5” by 11” letter-size paper.
   7. Click OK.
   8. Select File > Save Layout.
   9. Exit DAZzle.
3. In Endicia Professional on the Domestic Label Layouts tab, click OK.
4. Enter or scan an order number and click the Retrieve Order button.
5. Select the Mail Class and other options for the way you want the package to be shipped back to you.
6. Select File > Print Return Label.
   If you are printing to a PDF file, you are prompted for a file name. You can send that file as an attachment by email to your customer. Instruct the customer to print the label full-size on standard letter-size paper, without using any scaling or shrinking to fit.
   
   Tip! To print a return shipping label automatically after every regular label that you print, see FAQ 1792.
   
   Important! Only create a return shipping labels in cases where you are sure that the label will be used to send a package back to you. Remember that you pay for this “reply postage” at the moment you print it or create a PDF file, whether or not the other party uses the return shipping label.

1752

You need to adjust your printer properties.

Note: The appearance of the Control Panel as well as the printer setup varies from version to version. The following information is general and may vary from what you have on your computer.

The following steps describe how to adjust your Zebra printer properties.

Steps

1. In Windows, go to the Control Panel and open the section about printers.
2. Right-click the listing for your Zebra printer.
3. Select Properties from the shortcut menu.
4. On the General tab, click the Printing Preferences button.
   In some cases, you will see settings for Darkness and Speed. If not, look for the settings under Device Options or Head Settings.
5. Increase the Darkness setting.
   Typically 10 is a good choice. Do not choose a number higher than 12 because that setting or higher may cause the print to bleed or smear.
   Tip: You can also make the print appear darker by reducing the Speed setting. Typically, 1.5 inches per second is a good choice, but you may be able to get the print darkness you want without slowing the printer down that much.
6. Click Apply and then click OK.
7. From DAZzle, do a test print.
8. Repeat Steps 1-7 until the label looks good.
   If a label that you printed came out too faint or too dark to use, you can reprint the postage only on the same calendar date without paying for the postage a second time. See FAQ 1544.
   
   

2004

Customs Forms Envelope 2976E is a self-adhesive pouch that you stick onto a package to hold your customs forms and supporting documents. Order them free from the USPS Web site.

TIP: If you have trouble with the preceding link, go to www.usps.com, follow the links to the Store, and search for part number 2976E.

1804

Verify that you entered the weight and dimensions of your item correctly, because adjustments for balloon rate or oversized packages may have been applied. If that is not the problem, your zone file may be corrupted (damaged). Rates for some postage classes are calculated by a combination of distance ("zone") and weight, so a corrupted zone file could make some postage rates incorrect.

The following steps describe how to replace your zone file.

Steps

1. From DAZzle, select Help > Diagnostic Tests.
2. Select Download Updated Zone Chart from the list.
3. Click the Run Test button.
   The test results indicate which ZIP Code was used to calculate your new zone chart.
4. If the first 3 digits do not match the ZIP Code from where you do your mailing, update the physical address for your DYMO Endicia account at the www.endicia.com, exit and rerun DAZzle, and then repeat this procedure.
5. Click the Close button when done.
6. Exit and rerun DAZzle.
7. Enter an address to verify the postage rate.

If your postage rates are still wrong, call Technical Support at 1-800 576-3279 extension 130.

1577

IMPORTANT! The following Steps apply only to Premium or higher account holders. If you have a Standard account, the customs form is not integrated into the label. You may not even be able to open an APO layout or click Print from the Quick Print tab when using one of these addresses. For alternate instructions, see FAQ 2003 .

Steps

1. In DAZzle, follow the approach that you prefer:
   • We recommend using the integrated customs form. See FAQ 1759.
   • Design tab: Use the same layout that you normally use for domestic mail. If the layout is not already on the Design tab, select File > Open Layout. Go to Step 2.
   • Quick Print tab: Use the most common preset options for your type of printer:
   • 1. Complete the To: address, type, class, and weight.
     2. Click the Customs Info button that follows the address, and complete the customs information.
     3. Click OK.
     4. Go to step 11.
2. Enter the military or diplomatic address: Select Layout > Main Address. For example:
   

   Service Member's Full Name
   PSC, UNIT, or CMR address line
   City (APO, FPO, or DPO), State (AA, AP, or AE), ZIP (5-digit or 9-digit ZIP)

3. Click Print.
4. In the Type field, select the package type.
5. In the Class field, select the domestic mail class.
6. In the Weight field, select the weight of the entire package, including the box.
7. Select the Customs Information tab.

   The Customs Information tab is available on domestic mail only if you have a Premium or higher service plan account and you have entered a properly formatted APO, FPO, or DPO address.

8. Select the customs form: None, 2976 (CN22), or 2976-A (CP72).

   Most packages to military or diplomatic addresses require a 2976 (CP22) form.

9. Complete all fields on the Customs Information tab.

   The “I certify…” area is not available because that area only works on integrated labels, such as the label in FAQ 1759 that requires Delivery Confirmation. Do not click Print yet.

10. Select the Postage tab and verify your insurance and postage settings.
11. Optional: Click the Test Print button to test how the label will print without wasting postage.

    Note that this Test Print will print only the label, not the customs form, because the customs form prints separately when you use this method.

12. Click Print.
13. At the message prompt "Would you like to print an online record (including Customs Declaration form) for this mailing?", click Yes to print the customs form.

    Tip: You can also print the customs form later by selecting this package on the Postage Log tab and selecting Actions > Print Record.

14. Select a laser or inkjet printer to print the customs form to paper.
15. Sign and date the customs form that DAZzle printed.

    DAZzle prints one copy of the 2976 form. DAZzle prints 5 copies of the 2976-A form.

16. Use the 2976-E USPS customs envelopes, which are available free from the USPS Web site, to attach the customs form to your package.
17. Have a USPS employee, typically at the Post Office counter, date-stamp your customs form.

2003

The Customs Information tab and Customs Info button are not available through the Endicia Standard service plan accounts in DAZzle when you are using an APO, FPO, DPO, or US territory address. In fact, you may not be able to print an APO, FPO, or DPO address from the Quick Print tab or open one of the special APO layouts.

If you have a Premium or higher account, see FAQ 1759.

The following Steps describe how to print a customs form if you have a Standard account.

Steps

1. In DAZzle, select the Design tab.
2. Select File > Open Layout and open a layout that you normally use for postage, not one of the special APO layouts.

   For example, you could use a layout such as Zebra Label.lyt, Click N Ship Label.lyt, Avery 5168 Label.lyt, or many others. Select the layout that matches your printer and label type.

3. Enter the APO, FPO, DPO, or US territory address as the ship-to address. See FAQ 1761 for tips about formatting a military address.
4. If you do not use this layout frequently, do a Test Print.
5. Print your label.
6. Go to the USPS Web site for customs forms, complete and print the online customs forms that you need.

Tip! Contact Endicia support to upgrade to the Premium, Professional, or Platinum Shipper service plan account if you would like to print completed customs forms in DAZzle for APO, FPO, and DPO addresses, as well as for US territory addresses that require customs forms.

1853

You can print postage for Certified Mail using DYMO Printable Postage, but you will need additional forms before mailing the item, and you must calculate all the fees. Also, you must have an Endicia Standard account or higher.

The following steps describe how to print Certified Mail using DYMO Printable Postage.

Steps

1. In DYMO Printable Postage, select the type of mailpiece.
2. In the "Select the postage value" field, select Make Your Own.
3. In the Custom Postage Amount dialog box, select the Mail Class.
4. For the Postage Amount, calculate the postage amount for that mail class and weight, plus add the current Certified Mail fee. If you want a Return Receipt, remember to add the current Return Receipt fee.
   For fee information, see www.usps.com.
   Important! Because this stamp will have a relatively high value, consider doing a test print.
5. Print the stamp.
6. Obtain the green form 3800 from your local Post Office. If you want a return receipt, obtain the green form 3811 form.
7. Complete the forms and follow USPS instructions for adhering them to the item that you are mailing.
8. If you need proof that you mailed the item, ask your Post Office to postmark the receipt portion of form 3800.

   Note: You can also use this technique to print postage stamps for other services, such as Registered Mail or COD. Consult your Post Office for forms and mailing procedures.

   
   

   Note: DYMO Stamps does not have a Make Your Own option.

   
   

1759

Endicia Premium, Professional, and Platinum Shipper accounts can now print package labels for APO, FPO, DPO, and US territory addresses using an integrated customs form with a round date stamp. That date stamp allows you to mail the packages without having to go to the Post Office counter. The Small 6x4 size label prints 1 or 4 thermal labels, depending on which customs form is needed for your package. The Large label layout and customs form combination prints onto 2 full-size sheets of paper.

Note: Endicia Standard account holders do not have this feature, you can complete customs forms online through the USPS Web site for customs forms and then take the printed, completed form to the Post Office. Endicia for Mac accounts, however, will have it in a future version.

The following Steps describe how to print the customs form that is required for all merchandise mailed to a military address. The form includes Delivery Confirmation, which is no additional cost for Priority Mail but has a fee for other types of parcels. (As of the time of this writing, the price is 19 cents, but that price is subject to change without notice at any time.) If you are not mailing a parcel, or you do not want Delivery Confirmation, or you do not want DAZzle to complete this customs form, see FAQ 1577.

Steps

1. From DAZzle, select the Design tab.
2. Select File > Open Layout and select the APO and US Territory Label - Small 6X4 or APO and US Territory Label - Large layout.
3. Select File > Printer Setup.

   If you are using the Large layout, ensure that you have selected an inkjet or laser printer, with 8.5” x 11” letter paper as the paper size. You can print the small layout on any printer that prints 6x4” or larger.

4. Double-click the ship-to address and enter the address that you want to ship your package to.

   See FAQ 1761 for tips about formatting a military address.

5. Click OK.

   The label on the Design tab displays this new address.

6. Click Print.

   The Print dialog box appears.

7. In the Type field, select the package type.

   If you are using Priority Mail with the Large Flat Rate Box for an APO or FPO address, you will get the special APO/FPO discount rate.

8. In the Class field, select the appropriate domestic mail class.
9. In the Weight field, select the weight.
10. Select the Customs Information tab.
11. In the Value field, enter the numbers for the value (and a decimal if necessary).

    Note: Do not enter a dollar sign in the Value field.

12. Complete the other fields in the Customs Information tab, including:
    
    
    • The I certify… check box on the lower part of the page.
    • The empty field the that follows the I certify… check box for your name. The name that you enter replaces your signature.
    
    
13. Optional: Select the Postage tab, and click the Test Print button to verify that the label prints correctly.
14. Click Print.

    DAZzle prints the integrated customs form label.

15. If you printed a 2976-A form, place all 4 copies of the form in the 2976-E USPS customs envelope, available free from the USPS Web site.

    The copy with the postage barcode in the upper-right corner must go on top of the other copies so that the postage is visible through the plastic envelope.

1544

The Reprint option for both DAZzle and Endicia for Mac allows a one-time reprint of a failed postage printing with NO additional charge to the account.

• The Reprint only works only on the same calendar day of the original printing.
• The Reprint only works one time.
• The Reprint does not work for postage corrections or reply labels.

Note: For the Endicia for Mac application, the Reprint option is on the Mailing Log.

The following steps describe how to reprint a postage item using DAZzle.

Steps

1. Select the Design tab.
2. Set up the label or envelope needed for the reprint.
3. Select File > Printer Setup.
4. Verify all printer settings and click OK.
5. Select File > Print.
6. Click the Test Print button.
7. If the test print works correctly, you are ready to reprint.
8. Cancel the Print dialog box.
9. Select the Postage Log tab.
10. Select the item that you would like to reprint.
11. Select Actions > Reprint.
12. Click Yes to print.
13. At this time, you can click Test Print again to verify that it is working first before you use your one reprint.
14. Click Print if you are ready to reprint the postage.

15. You can use the reprinted postage for mailing your mailpiece.

1827

If you have saved customs form information in DAZzle, you can retrieve the customs information to save time re-entering customs form information.

Steps

1. Display the Customs Information tab:
   
   • If you are printing from the Quick Print tab, click the Customs Info button.
   • If you are printing from the Design tab, select the Customs Information tab on the Print dialog box.
2. Click the Retrieve button.
3. Select the saved customs data form that you want to use.
4. Click the Open button.
5. Verify that all the information is correct and complete, including the selection of the I certify… check box and the name that follows.
6. If you are printing from the Quick Print tab, click OK.
7. If you are printing from the Design tab, select the Postage tab.
8. Complete the form, including mail type, class, weight, services, and so on.

1829

The following Steps describe how to save the customs form information that you can retrieve and re-use on other customs forms, when using DAZzle.

Steps

1. Display the Customs Information tab:
   
   • If you are printing from the Quick Print tab, click the Customs Info button.
   • If you are printing from the Design tab, select the Customs Information tab on the Print dialog box.
2. If you intend to use the optional Harmonized Tariff Schedule code to identify your package contents, click the Harmonize or HTS button, which completes both the Description and the HTS ID number fields.
3. Select the Country of Origin from the list. Do not type the country name.
4. Enter the rest of your customs information, such as Quantity, Description, Weight, Value, optional HTS ID, and Type of Contents.
5. Select the I certify... check box.
6. Enter your name in the field that follows.
7. Click the Save button.
8. Enter a file name that you can recognize later.
   If this package contains widgets, for example, enter “widgets”. Later, you might save other customs form settings for your other products.
9. Accept the default file location unless you have a particular reason for selecting another folder to save your customs data.
10. Click the Save button.
11. The next time that you mail a package that uses your saved customs form information click the Retrieve button on the Customs Information tab and select the customs form settings file.
    Note: The file is saved with a ".customs" extension.

1830

For domestic postage, Zebra printers typically use 4 × 6-inch labels in a vertical (portrait) orientation .

 

Steps

1. If you are printing from the Quick Print tab, skip to Step 3.
2. If you are printing from the Design tab, select File > Open Layout.
3. Select the Zebra Express Mail Shipping Label layout for Express Mail, or the Zebra Label layout for other classes of domestic mail.
4. Select File > Printer Setup.
5. If you are using the Zebra Universal Driver, use the following settings for the top two blanks:
   • Printer: Zebra LP2844
   • Paper Feed Source: Paper Source
6. If you are using the ZDesigner Driver, use the following settings for the top two blanks:
   • Printer: ZDesigner LP 2844
   • Paper Feed Source: Manual Feed
7. From the Printer Paper Size field, select the label size:
   • If you see 4.00" × 6.00" or 3.90” × 6.00”, select either size.
   • If User Defined is the only choice, select User Defined from the list.
     A dialog box for the user-defined dimensions appears. Enter 4” Width and 6” Height.
8. Select the Save printer information with layout check box.
9. Select the following options for the remaining settings:
   • Envelope Offset From Top: 0", From Left: 0"
   • Label Orientation: Portrait, Face Up, Top First, Right Side
10. Clear the Printing Rotation check box.
11. Click Test Print.
12. If the test print prints correctly, click OK.
13. If you are on the Design tab, select File > Save Layout.
    (The layout is automatically saved automatically if you are on the Quick Print tab.)
14. If the printing on the label looks faint, see FAQ 1752.
    TIP: If you are using labels that have an extra strip on the end, select the Zebra Doctab Label or Zebra 8 Inch Doctab Label layout in Step 3 (unless you are printing Express Mail). Set the paper height to 6.75” or 8” in Step 7. The printing rotation should be correct for your label by default if you use those layouts.

1810

Yes, Registered Mail is the most secure service that the USPS offers. Registered Mail service provides the sender with a mailing receipt, and a delivery record is maintained by the Postal Service. Many restrictions apply to the items that are eligible for Registered Mail, and you must place a USPS Label 200 on the mailpiece. To learn more about Registered Mail, see www.usps.com or ask your local USPS representative.

Tip! Registered Mail must be presented to a USPS retail employee or rural carrier. You must declare the value of the item being mailed to calculate the postage fees. (Postal insurance is included)

Registry service provides security and limited indemnity protection for Priority Mail International Flat Rate Envelope, Priority Mail International Small Flat Rate Box, and all types of First-Class Mail International items. This optional special service is not available with all international mail classes or to all countries. The maximum declared value varies by country. For more information, see www.usps.com or ask your local USPS representative.

Tip! For some destination countries, you can add Return Receipt service to Registered Mail. For more information, see see www.usps.com or ask your local USPS representative.

1802

The following steps describe how to access the six most recently used layouts in DAZzle.

Steps

1. From the Design tab, select File.

   At the end of the File menu are the 6 recently viewed layouts.

2. Select the correct layout to open the layout.

1754

In some cases after installing or upgrading DAZzle, when running DAZzle on Vista or Windows 7, the toolbar is missing. This issue is under investigation.

In the mean time, the following steps describe a work-around that may correct the problem.

Steps

1. Close DAZzle: Select File > Exit.
2. On your computers' Desktop, right-click the DAZzle icon and select Properties.
   Note: By default, the DAZzle icon should be on your computer’s Desktop.
3. Select the Compatibility tab.
4. Select the Run this program in compatibility mode for: option.
5. Select Windows XP (Service Pack 2).
6. Click OK.
7. Launch DAZzle to see if the toolbar appears.

If this does not correct the problem, send an email message to support@endicia.com with the following information:

• Version of Windows: (such as Windows Vista, Windows 7, Windows XP)
• 64 or 32-bit version of Windows
• Were you upgrading or was this a new installation?

1856

This is a rare situation that is random and is not repeatable. We have noticed that the barcode is narrower from top to bottom, is wider from left to right, and has 10 “sections” instead of the usual 9. We currently have no fix or resolution for this issue, but the label is good postage and can be mailed.

Alternatively, you may prefer to print from the Design tab (in DAZzle) with the Zebra Plain Label layout, which has all the required elements but less formatting. The extra space in that layout works well for messages or company logos.

1851

Your paper size or margin offsets could be incorrect.

The following steps describe how to adjust the paper size or offsets.

Steps

1. In DAZzle from the Design tab, select File > Print Preview.
   The preview of the label should be white, with red lines either around the edges or not visible.
2. If the label preview does not appear to be correct, click the Setup button.
   The Envelope Offsets should be zero or very small numbers. The Paper Size should be 4” width by 6” height (or 6.75” or 8” height for Doctab labels).
3. If the Paper Size is set to User Defined, select User Defined from the list.
4. In the dialog box that appears, enter the dimensions and click OK.
5. After you adjust the settings, perform a test print by clicking the Test Print button.
   If the print preview looks correct, but the printer still stops after an inch, the problem could be caused by insufficient voltage getting to your printer. This could happen to any label printer as well as the Zebra printer. Verify that you have the correct power supply plugged into the printer. If you verify that the power supply is the correct one, contact the company that sold you the printer.

1850

The following steps describe how to create a label or envelope with the Certified Mail fee using DAZzle. You use the same layout that you use for all your domestic labels or envelopes.

Steps

1. In DAZzle, create or display your domestic label or envelope.
2. Before printing, select Postage > Options.
3. Select the Certified Mail tab.
4. Select the Include Certified Mail Fee check box.
5. Optional: To have a confirmation postcard returned to you after the addressee receives the mail, select the Return Receipt tab and select the Include Return Receipt Fee check box.
6. Click OK.
7. Print your envelope or label.
8. Complete and attach the required forms before mailing.
   

The fees automatically appear in the postage amount on the label or envelope. If Stealth Postage was turned on, Stealth Postage is automatically turned off.

Important! You are required to use the appropriate USPS forms:

• Certified Mail requires a completed Certified Mail Form (the green form 3800). The label part of the form must be placed above the delivery address and to the right of the return address, or to the left of the delivery address on parcels.
• Return Receipt requires a completed Return Receipt form (form 3811), and your mail must be endorsed “Return Receipt Requested” above the delivery address and to the right of the return address.

1852

The following steps describe how to set up the printer paper size when using the ZDesigner printer driver for Zebra or Eltron label printers.

Steps

1. In DAZzle, select File > Printer Setup.
2. In the Printer field, select the ZDesigner printer .
   Note: Manual feed is the only option for the Paper Source with this printer driver.
3. Even though User Defined is the only option, click the arrow for the Paper Size and re-select User Defined from the list.
   The User Defined Print Dimensions dialog box opens.
4. Unless you are using a Doctab label with an extra strip on the end, set the dimensions to 4” width and 6” height.
5. Click OK to close the User Defined Print Dimensions dialog box.
6. Click OK to close the Printer Setup dialog box.
   If you are looking at the label on the Design tab, the red lines should have disappeared or moved so that they now go around the outer edges of the label.
7. Select File > Printer Setup.
8. Click the Test Print button.
9. If the test print looks correct, select the Save printer information with layout check box.
10. Click OK to close the Printer Setup dialog box.
11. Select File > Save Layout if you are on the Design tab. (The layout is saved automatically if you are on the Quick Print tab).

1734

Use a reply label when you want to prepay the postage for someone to send a package to you. Note that you pay for this label when you print it, regardless of whether or not the other person uses the prepaid reply label.

The following steps describe how to create a prepaid postage reply label in Endicia Professional:

Steps

1. From Endicia Professional on the Order Lookup window, enter an order number in the field to the left of the Retrieve Order button.
   Note: The order number can be an order number, invoice number, or something else depending on which database field that you mapped to the Endicia Professional Order Number field. 
2. Select the class of domestic mailing, weight, dimensions and other services.
   Note: If you are subject to dimensional pricing, you can enter the length (L), width (W), and height (H) to help you calculate the shipping amount. Be aware that you must verify any package size restrictions. For more information, visit www.usps.com. 
3. Select File > Print Reply Label.

1904

The solid black square in the upper left corner of the label is a USPS symbol for the Package Services classes of mail. The label designs that use this symbol, however, are optional.

If you are concerned about the solid black square using too much ink, print the label from the Design tab in DAZzle, and use a label layout that excludes the solid black square.

Steps

1. From the Design tab in DAZzle, select File > Open Layout.
2. Select a layout that has less formatting:
   • For inkjet and laser printers, use the Avery 5168 Label layout. This label prints on one quarter of a sheet of paper.
   • For Zebra printers, use the Zebra Plain Label layout. Because Zebra printers do not use ink, however, it is not necessary to change the label layout.
   • For the DYMO 4XL printer, use the DYMO4XL Plain Label layout. Because this printer does not use ink, however, it is not necessary to change the label layout.
3. Select File > Printer Setup and then specify your printer and printer settings.
4. Select File > Save Layout.

   The label layout is ready for use.

   To print other classes of mail that do not feature the solid black square on the label, you can print from the Quick Print tab.

5. Whenever you want to print Package Services mail without the solid black square:
   1. Select the Design tab.
   2. Double-click the Ship-to address and enter the new address.
   3. Click the Print button.
   4. In the Print dialog box, specify the weight, mail class, and other specifics about the package.

1432

You can print postage for both domestic and international mail. This includes First-Class Mail, Postcards, Priority Mail, Express Mail, Media Mail, Parcel Post, Library Mail,  Express Mail, Certified Mail, Registered Mail, Insured Mail, airmail letters and parcels, and economy letters and parcels.

1726

If your layout looks “messed up” on the Design tab and does not test print correctly, you may have a corrupted layout.

If that layout is one you created yourself, create a new one.

If the layout is one of the standard ones that are included with DAZzle, however, you can get a new copy with the following procedures.

Tip: If you are printing the most common label types for your printer, the Quick Print tab may provide an even better option.
Note: If you anticipate difficulty adjusting the settings on your firewall or other security measure, you should email support@endicia.com for a fresh copy of the layout instead of following this procedure.

The following steps describe how to replace a corrupted or damaged standard layout file.

Steps

1. From DAZzle, in the upper-left corner of the DAZzle window note the name of your layout.
   Tip: This is known as the window title.
2. From the Design tab, select File > Open Layout, and open any other layout.
3. Select File > Open Layout, but this time you will not actually open a layout.
4. In the Open Layout File dialog box, right-click the name of the problem layout and select Rename from the shortcut menu. The name of the layout is highlighted.
5. Press the left-arrow key four times, enter the word “SUSPECT”, and then press Enter. (Renaming the file allows you to replace it but keeps a copy in case you need it later.)
6. Click Cancel to close the Open Layout File dialog box dialog box.
7. Click the Postage Options button (the button with the heart).
8. Select the DYMO Endicia tab.
9. Click the Update DAZzle button.
10. When asked if you want to download and update DAZzle, even if you already have the current official release, click Yes. DAZzle closes during installation.
11. Click Yes when asked if you want to create a backup. The DAZzle installation replaces the renamed layout with a new copy.
    Note: If you have a firewall, you may need to adjust the firewall settings after doing this or any DAZzle update. For more information see the FAQ about firewall conflicts.
12. Run DAZzle.
13. From the Design tab, select File > Open Layout.
14. Select and open the replaced layout file that was corrupted. The layout should appear correctly.
    
    

1580

This error may be caused by changing your Windows password or user name when you log in. Other causes may include security updates to Windows.

The following steps describe how to resolve a Crypt Acquire error.

Steps

1. At each error message, click OK.
   
   

   If you are asked to download the high encryption pack, click No.

   
   
2. In DAZzle, select the Design tab.
3. Select Postage > Options.
4. Select the DYMO Endicia tab.
   
   The errors appear again.
   
   
5. At each error message, click OK.
6. If you are asked to download the high encryption pack, click No.
7. After dismissing the errors, stay on the Endicia tab.
8. Click OK and then click No to continue displaying the message box in DAZzle.
9. Press and hold the Alt key and press the T key.
10. A message box displays, "Do you want to remove all of DAZzle's cryptographic information?"
11. Click Yes.
12. A message box displays: "Your DAZzle cryptographic information has been successfully removed".
    
    Note: If you get an error that the "the cryptographic information cannot be removed" there is a more serious problem with your encryption engine in Windows. You cannot print from DAZzle until this Windows problem is fixed. Contact Endicia by phone at 1-800-576-3279 or by email at support@endicia.com, and include the following information:
    
    • Version of Windows
    • Version of Internet Explorer
    • Cipher Strength for Internet Explorer. (To find this information open Internet Explorer and select Help > About.)
    • The number that appears in the error message
      
      
13. Click OK if you received the message that the cryptographic information was removed successfully.
14. Close DAZzle: Select File > Exit.
15. Open DAZzle.
16. When prompted, enter your current Pass Phrase (not the one used when you originally signed up).
    
    If you do not know the Pass Phrase, check other computers that use this account or enter your best guess. If your guess is incorrect, you can reset the Pass Phrase to the credit card number on the account. See FAQ 1644. When you are logged in successfully, the lower left corner of the DAZzle indicates that your account is active.

If the preceding steps do not fix the cryptographic error, close (exit) all applications and reboot your computer before re-opening DAZzle. If the errors still occur, try the "Re-register .dll files" method from this Microsoft document: http://support.microsoft.com/default.aspx?scid=kb;en-us;813444

1572

Yes. As of September 30, 2011, refunds are available for misprinted postage that you printed through DYMO Stamps or DYMO Printable Postage.

Note the following requirements for us to accept a refund request on DYMO Stamps and Printable Postage:

• The stamp must not be used or enter the mailstream: it cannot be postmarked, stamped, or returned by the U.S. Postal Service.
• The refund request must be received online within 60 days of printing.
• The physical label must be received within 90 days of printing.
• The postage must be printed on a genuine DYMO Stamps roll label or DYMO Printable Postage sheet label (Exceptions: We will also accept accidental postage printed on blank paper or general DYMO labels).
• The account must be in active status.

For procedures, see FAQ 1573.

1573

For more information, see the Refund Policy page.

Did the failed or misprinted postage occur today—the same calendar day?

DYMO Endicia accounts that use DAZzle (Windows) or Endicia for Mac (Mac) software to print postage are allowed a one-time reprint for failed or misprinted postage only the same calendar day. You may not need a refund if you are able to reprint. For more information, see the reprint instructions.

The following sets of steps describe how to submit an electronic refund (e-Refund) for the following types of service plan accounts, respectively:

• Endicia for Mac
• DAZzle
• DYMO Printable Postage or DYMO Stamps
• Label Server

Request a Refund through Endicia for Mac

Steps

1. From Endicia for Mac, click the Mailing Log icon.
2. Select the item that needs refunding.
3. Click the Refund icon.
4. If you are re-directed to the DYMO Endicia Web site and the Refund Request page, follow the instructions to search for the mailpiece and request a refund.

5. Note: If you do not have access to the computer where you printed the postage, you may request a refund through your DYMO Endicia account pages. To log in, visit DYMO Endicia Postage Account. You must enter your account number and password. After you log in, select Tools > Request a Postage Refund.

Request a Refund through DAZzle

Steps

1. From DAZzle, select the Postage Log tab.
2. Select the item that needs refunding.
3. Select Actions > E-refund.
4. If you are re-directed to the DYMO Endicia Web site and the Refund Request page, follow the instructions to search for the mailpiece and request a refund.

Note: If you do not have access to the computer where you printed the postage, you may request a refund through your DYMO Endicia account pages. To log in, visit DYMO Endicia Postage Account and provide your account number and password. After you log in, select Tools > Request a Postage Refund.

Request a Refund through DYMO Printable Postage or DYMO Stamps

Note: There are two types of postage accounts for DYMO Stamps and DYMO Printable Postage: free account and a paid-for service plan account.

The following Steps describe how to request a refund using the free account for DYMO Printable Postage or DYMO Stamps.

Steps

1. Log in to your account page.
2. Select Account Transactions > Request a Postage Refund.
3. Generate a list of transactions for the appropriate timeframe.
4. Select the transactions that need to be refunded and submit the refund request online.

   You can request up to 100 refund transactions at a time.

5. Print Refund Request Form 3533 PCP-X.
6. Mail the form, with the physical label for each transaction, to:

   DYMO Endicia Refunds
   385 Sherman Ave
   Palo Alto, CA 94306-1864

The following Steps describe how to request a refund using a paid-for service account (such as Endicia Standard, Premium, or Professional) for DYMO Stamps or DYMO Printable Postage.

Steps

1. Log in to your account page.
2. From the My Account tab, select Tools > Request a Postage Refund.
3. Select Select refunds from all transactions and enter a beginning and ending date range.
4. Click Go.
5. Select the transactions that need to be refunded and submit the refund request online.

   You can request up to 100 refund transactions at a time.

6. Print Refund Request Form 3533 PCP-X.
7. Mail the form, with the physical label for each transaction, to:

   DYMO Endicia Refunds
   385 Sherman Ave
   Palo Alto, CA 94306-1864

Request a Refund through Endicia Label Server

Steps

1. Log in to your DYMO Endicia Postage account and enter your account ID and password.
2. Select Tools > Request a Postage Refund.
3. Select the search Select refunds from all transactions option and enter the print date for the refund item.
4. Locate the refund item in the refundable transactions list page and select the Add to Request check box.
5. Click Preview Refund Request.
6. Click Submit Refund Request.
7. Click Submit on the next page after you read the refund agreement.

   The refund request should indicate that it was processed electronically and requires no further action on your part.

1585

CardScan is a Desktop device and software application that "reads" business cards and imports the correct fields into an electronic address book, instantly distinguishing name from title, street from e-mail addresses, fax from phone numbers, and office numbers from cell numbers.

CardScan is available from the DYMO Endicia store. For more information, see CardScan Executive

1725

To qualify for the APO/FPO discount rate on Priority Mail Large Flat Rate Boxes, your package must be going to an APO, FPO, or DPO address. DYMO Stamps does not offer that rate because it does not print addresses and therefore has no way to confirm that your address qualifies.

Furthermore, packages to APO, FPO, or DPO addresses require custom forms. The DYMO Stamps interface does not provide for customs forms.

If you upgrade to a paid DYMO Endicia service plan, you could print this discount postage rate either way:

• You could use the DAZzle program to print a customs form and a complete label that includes both the postage and the APO, FPO, or DPO address.
• You could use the DYMO Stamps program, which acquires a special "Make Your Own" stamp option with a paid service plan, to print a stamp for the exact dollar value of the postage that you determine and specify. You would need to obtain a label and customs form from some other source.
  

1949

Access your Account Transactions through DAZzle or Endicia for Mac

Steps

1. From the Design tab in DAZzle or Endicia for Mac, select Postage > Account on Endicia.com.

   The My Account tab displays the Account Summary.

2. From the My Account tab, select Reports > Account Transactions.
3. On the left, select the timeframe that you want to use.

   You can select by month or by period (date range).

4. In the Show fields, select the type of transactions that you want to view.
5. Click Submit to view your report.

1761

The following items offer general guidelines and tips for formatting military and diplomatic addresses:

• Find USPS examples and tips on formatting military addresses at:
• https://www.usps.com/send/apo-fpo-dpo.htm
  
  
• Military and diplomatic addresses use APO, FPO, or DPO instead of a city name.
  
  
• Instead of a state abbreviation, use AA, AE, or AP. For more information, see the end of the following state abbreviations list at:
• http://zip4.usps.com/zip4/zcl_0_landing_state.htm
  
  
• Do not enter a country name, even if you know where your addressee is actually serving. If mail is sent addressed to a country other than the United Started, the USPS may charge international postage rates.
  
  
• These addresses have ZIP Codes like other domestic mail.
  
  
• Some items cannot be mailed to military addresses. The USPS publishes an updated list of APO/FPO/DPO ZIP Codes and the restrictions for mailing to them in the Postal Bulletin. Go to: http://www.usps.com/cpim/ftp/bulletin/pb.htm, locate and display the latest Postal Bulletin Archive, and scroll down to "Other Information, Overseas Military/Diplomatic Mail".
•  (Note that DYMO Endicia account holders are not included as “known mailers” in this particular document, unlike some other situations.)
• 
  
  
• Because these addresses may change frequently, the USPS database can have mistakes and omissions that cause correct addresses not to be verified. Typos are common in this format, however, so it is a good idea to verify your entry with the recipient if an address does not pass verification.
  
  
• The format should look similar to the following:

  Service Member's Full Name
  PSC, UNIT, or CMR address line
  City (APO, FPO, or DPO), State (AA, AP, or AE), ZIP (5-digit or 9-digit ZIP)

• Note: Typically dutiable items going to an APO or FPO address, regardless of weight or value, requires the USPS Form 2976 customs form. If you have an Endicia Premium account or better, you can print an integrated customs form that has a round date stamp so that it does not have to be brought to a Post Office counter in person. See FAQ 1759.

1928

Zebra labels are typically 4 inches by 6 inches, but "doctab" labels have either a 0.75 inch or a 2-inch extra strip on one end. DAZzle includes "Zebra doctab" layouts to use these labels for most domestic mail. You need this procedure only if you want to use doctab labels for International Mail .

What are doctabs? A doctab is an extra strip at the end of a Zebra label.

The following steps describe how to set up a 2-inch doctab label.

Steps

1. From DAZzle select the Design tab.
2. Select File > Open Layout.
3. Open the International Label - Small 6 x 4 layout.
4. Select Layout > Media.
5. Click the New button.
6. In the Label Setup Options dialog box that appears enter new custom size:
   1. In the Columns area, change the Width to 8".
   2. In the Margins (for each label) area, change the Right to 2".
   3. Click OK twice to close the dialog boxes.
7. Select File > Printer Setup.
8. In the Printer Paper Size, select 4 inches by 8 inches.

   If you do not see that as an option, select User Defined and change the dimensions to 4 inches wide by 8 inches high.

9. Click the Test Print button.
10. If the test print looks good, click OK to close the Printer Setup dialog box.
11. Select File > Save As and enter a new name for this layout.

Note: For a doctab label with a 0.75 inch strip on the end, the procedure is slightly different. Not only do these labels have smaller strips, but the strip is also on the other end of the label.

• In step 7, set the Column Width to 6.75.
• In step 8, in the Margins (for each label) area:
  • Set the Left margin to 0.75.

    Make sure you that do not enter this value in the Left Margin field of Columns area.

  • Set the Right margin to 0 inches.

• In step 11, set the Paper Size to 4 inches wide by 6.75 inches high.

If a preset option for this size is not available, select User Defined and enter the dimensions.

1686

The following sets of steps describe how to:

• Look up a package if you have a Premium, Professional, Platinum, or Label Server service plan account.
• Look up a package if you have a Standard service plan account

The following steps describe how to look up a package if you have a Premium, Professional, Platinum, or Label Server service plan account.

Steps

1. Log in to your account at: https://www.endicia.com/Account/LogIn/
2. Select Tools > Look up a Package.

Standard service plan accounts do not have the Look Up Package option.

The following steps describe how to look up a package if you have a Standard service plan account.

Steps

1. Select Reports > Account Transactions.
2. Select the month or date range.
3. In the Show field, select Trackable Items.
4. Click the Submit button.

1576

Commercial prices are the discounted postage prices that are available to some Endicia customers.

The following steps describe how to get the discounted postage for Priority Mail.

Steps

1. At the message that informed you about commercial pricing (if you used the concatenated DC), click Yes.
2. At the message prompt, click OK.
3. Drag and drop the delivery confirmation barcode so that it fits on the label.
4. Save the layout, select File > Save Layout.

1625

DYMO Endicia provides an additional USPS online discount of 5% for Priority Mail International and 8% for Express Mail International.

The following steps describe how to open layouts for Priority Mail International and Express Mail International.

Steps

1. From the Design tab in DAZzle, select File > Open Layout.
2. Select one of the following layouts and click Open.
   • International Label - Small 6x4
   • International Label - Large

1615

Currently DAZzle only prints Global Express Guaranteed (GXG) postage and not the required GXG forms.

There is no special layout for GXG. DAZzle can print the postage, shipping address, and return address using a standard domestic mail layout. Your local Post Office will have the required GXG forms for you to complete by hand.

The following steps describe how to print a layout for Global Express Guaranteed.

Steps

1. Open your domestic label that you normally use to print domestic mail: Select File > Open Layout.
2. Enter the international address: Select Layout > Main Address.
3. Verify that the country is the only item on the last address line.
4. Click OK.
5. Click Print.
6. In the Class field, select Global Express Guaranteed.
7. Select the weight.
8. Click Print.

1696

DYMO Endicia cannot process postage refunds for postage used in the mailstream. You must contact your local Post Office for a refund based on USPS Express Mail delivery delays.

You need the following:

• A printout of the postage receipt from the Postage Log of your postage stamp label software.
• A printout of the USPS tracking record to show when the package was delivered.
• Follow the USPS procedures for filing a claim against the Express Mail service.

Note: If you have a Mac computer and use the Endicia for Mac software, contact mac@endicia.com for directions on how to print the record from the Mailing Log.

Note: If you have an DYMO Endicia account but you do not use the DAZzle or Endicia for Mac software, contact the company that makes the postage printing application that you use for directions on printing the postage receipt.

The following steps describe how to print an Express Mail postage receipt from DAZzle.

Steps

1. From your Postage Log of the application from which you printed the label, print a postage receipt to show the postage charge, ship-to address, and print date of the mailpiece:
   1. If you use DAZzle, go to the computer where you printed the label.
   2. In DAZzle, select the Postage Log tab.
   3. Find and select the Express Mail mailpiece you need to be refunded.
   4. Select Actions > Print Record.
   5. Print this receipt record to a laser or inkjet printer on regular letter-size printing paper.
2. Go to the USPS Web site http://www.usps.com/shipping/trackandconfirm.htm and enter your package ExxxxxxxxxxUS tracking number.
3. Print the status that shows when the package was delivered.
4. Contact any Post Office for PS Form 3533. Note that every copy of this form is uniquely barcoded, so it is not available online. Do not make photocopies of the blank form; always get a new form from the Post Office for each refund.  

5. Follow the USPS procedures for filing a claim against the Express Mail service using PS Form 3533.

   
   Noted on this page regarding claims: Online Customer Receipt of the Express Mail label must be presented when filing an indemnity claim or for a postage refund. All claims for delay, loss, damage, or rifling must be made within 90 days of the date of mailing. Claim forms may be obtained and filed at any Post Office.

1446

Types of refunds include:

• Electronic Refunds (e-Refunds), which must be submitted within 10 days of the print date. Electronic refunds include:
  • Domestic mail printed with Delivery Confirmation or Signature Confirmation.
  • Domestic Express Mail printed with tracking (ExxxxxxxxxxUS).
  • Priority Mail International or Express Mail International printed with customs (LJxxxxxxxxxUS or CJxxxxxxxxxUS).

    Note: First-Class Mail International are physical proof refunds.

• Physical Proof Refunds, which must be submitted within 60 days of the print date. The refund request should be mailed no later than 60 days from print date, so that DYMO Endicia has time to process your refund request.

  If your mailpiece does not have a confirmation number, tracking number, or customs number, it must be a physical refund.

To qualify for a refund, the item must not have been in the mailstream, such as having been postmarked, stamped, or returned by the USPS. The item must also be intact (stamp and shipping address). DYMO Endicia must be able to scan the postage stamp with a barcode scanner to refund postage.

For more information, see the Refund Policy page.

1729

In general, Delivery Confirmation is allowed for parcel-size mail and Priority Mail.

Delivery Confirmation is not available for the following:

• Express Mail.
• Periodicals.
• First-Class Mail letter-size and flat-size pieces.
• Standard Mail letters and flats.
• All Enhanced Carrier Route Standard Mail.
• Package Services letter-size and flat-size pieces.
• Mail paid with pre-canceled stamps.
• Mail addressed to restricted APO/FPO and DPO destinations (but other APO, FPO, and DPO destinations are acceptable).
• Mail addressed to ZIP Codes in the following US territories or Freely Associated States:

Location Name	ZIP Code
Chuuk (Truk) Island	96942
Ebeye Island	96970
Kosrae Island	96944
Majuro Island	96960
Northern Mariana Islands	96952
Palau, Republic of	96939 and 96940
Pohnpei Island	96941
Yap Island	96943

For more information about Delivery Confirmation service, see:

• USPS Web site 
• USPS Quick Service Guide
  
  

1679

The following can cause this error in DYMO Printable Postage:

• Internet connection problem.
• Proxy server.
• Firewall.
• Pop-up ad blocker applications.
  Note: The AdSubtract is a application that blocks DYMO Printable Postage. You must turn off AdSubtract if you have it installed.
• Web accelerators (installed with some dial-up Internet services).
• Internet outage somewhere between your computer and DYMO Endicia servers.
• DYMO Endicia server outage. (rare)

After you complete each step, launch DYMO Printable Postage to see if the problem is corrected.

The following sets of steps describe how to troubleshoot situations or applications that may interfere DYMO Printable Postage:

• STEP 1: Verify Your Internet Connection with Internet Explorer
• STEP 2: Bypass Your Proxy Settings
• STEP 3: Add the Site to Your Trusted Internet Explorer Sites
• STEP 4: Configure Your Firewall Application for DYMO Printable Postage

STEP 1: Verify Your Internet Connection with Internet Explorer. (Not Firefox or Chrome)

Steps

1. From Internet Explorer, access www.yahoo.com or www.google.com to verify connectivity.
2. If you are unable to connect to any Web site on the Internet reboot your computer and try again. If you are still unable to connect to any Web site contact your Internet provider.
3. If google.com or yahoo.com work, try www.endicia.com.
4. If other sites load but www.endicia.com gives an error such as "Page not found," wait about 5 minutes and try to access endicia.com again.
5. If the DYMO Endicia site connects, open DYMO Printable Postage again to see if you get any connection errors. This problem should be rare and may indicate an Internet outage or DYMO Endicia server outage.

STEP 2: Bypass Your Proxy Settings.

Steps

1. From DYMO Printable Postage, select Account > Preferences.
2. Click the Advanced button.
3. Select the Bypass proxy server settings in Windows Internet Options option.
4. Click OK.
5. Close DYMO Stamps or DYMO Printable Postage: Select File > Exit.
6. Open DYMO Stamps or DYMO Printable Postage.

STEP 3: Add the Site to Your Trusted Internet Explorer Sites.

Steps

1. From Internet Explorer, select Tools > Internet Options.
2. Select the Security tab.
3. Click the Trusted Sites icon.
4. Click the Sites button.
5. In the Add this Web site to the zone field, enter:
   https://www.postage.endicia.com.
6. Click the Add button.
7. Click Close.
8. Select the Connections tab.
9. Click the LAN settings button.
10. Verify that Use proxy server is not selected.
11. Click OK.
12. Close Internet Explorer: Select File > Exit.
13. Open DYMO Stamps or DYMO Printable Postage.

STEP 4: Configure Your Firewall Application for DYMO Printable Postage.

Steps

1. Configure your firewall application—such as Norton Internet Security, Zone Alarm, McAfee Anti-Virus, and so on—allow DYMO Stamps or DYMO Printable Postage to connect.
2. If this is not possible, contact the company that makes your firewall software for assistance.
3. If you are unable to locate any firewall applications installed on your computer, contact your Internet service provider or computer manufacturer for assistance.
   Note: If your computer is connected to a company network, you may need to contact your network administrator for assistance.

4. Information about firewall settings that may be helpful include:

   • Ports: 80 and 443
     URL: https://www.postage.endicia.com
   • Application: Printable Postage.exe
     location: c:\Program Files\Endicia\DYMO Printable Postage\

1896

Some Zebra LP2844 thermal label printers are not capable of printing the data matrix barcode. The data matrix barcode is a 2-dimensional (2-D) barcode that prints in the area in the upper-right part of the postage label. If you have a Zebra LP2844 printer, you must apply a firmware upgrade to specifically add the capability to print data matrix barcodes.

To print USPS-compliant shipping labels, please update your printer by downloading the update from the following Zebra Web site link. If you have not already done so, you must sign up for an account with Zebra.com and log in before you can access the following link: Zebra LP2844 Firmware Update.

For assistance, contact DYMO Endicia Support by phone at 1-800-576-3279.

1965

This is a special circumstance, and we are working to correct it. In the meantime, you should re-enter your credit card and, if necessary, your checking information.

Important!If you have selected ACH postage payment, be sure to re-enter the checking account information as well as the credit card information. This is a two-step process: enter the credit card information first, then the checking account information. The process will fail if you do both at the same time.

Steps

1. Log in to your Account Summary page using your account number and Internet password.
2. Depending on which menu you see on your Account Summary page, select Update Profile > Payment Method, or Payment Method.
3. Re-enter the credit card information.
4. Click Continue.
5. In addition, if you debit from a checking account for postage, re-enter the checking account information.
6. Click Continue.
7. Log out from your account, close your browser, and try to purchase postage again.
   

1632

Printing postage directly on envelopes is a bit tricky because of the FIM code required by USPS. Most printers have an unprintable margin around the edge of the envelope that can push the FIM (7 black vertical bars) and postage out of position.

For more information about many #10 business envelope printer settings, see the Online Support page.

The following steps describe how to configure and print onto envelopes.

Steps

1. Select File > Open Layout.
2. Select Envelope.lyt and click Open.
3. Select Layout > Barcode.
4. In the Barcode Options dialog box, select the Intelligent Mail® barcode with Confirm option.
5. Click OK.

   Note: Setting this barcode option qualifies your mailpiece for electronic refund if the piece fails to print correctly or the mailpiece cannot be used for mailing. You must request the refund within 10 days of the print.

6. Select File > Printer Setup.
   
   • Printer: laser and inkjet printer.
   • Paper Feed Source: automatically select.  This setting works for most printers.
   • Printer Paper Size: #10 Envelope
   • Select the Save printer information with layout check box.
   • 
     
   • Orientation:
     • Landscape
     • Face Up/Face Down
     • Left End First/Right End First
     • Left side/Center/Right Side.
   
   Note: Most printers have a picture of an envelope on the printer tray. This picture indicates how you should load the envelope and set the printer orientation settings.
   
7. Click OK to close the Printer Setup dialog box.
8. If you do not see ANY red lines on the layout, then enable the printing guidelines:
   
   1. Select File > Preferences.
   2. Select the View tab.
   3. Verify that the Show unprintable area check box is selected.
9. Look at the red lines on the layout.

   Any red line across the top or vertically down the right side can cause printing problems. You must adjust your printer settings. An Envelope Offset should correct this.

10. For example, if you need an envelope offset to move the red line up .25 inches and to the right .25 inches:
    1. Select File > Printer Setup.
    2. Adjust, if necessary, the Envelope Offsets:
       • from top: .25 (enter a positive number to move the red line up .25 inches)
       • from left: -.25 (enter a negative number to move the red line to the right .25 inches)
    3. Click OK.
11. Verify that all print elements (return address, shipping address, and postage) are within the red lines on the layout. You can drag and drop the shipping and return address to adjust their position on the envelope.

    Note: If you do not see a red line across the top or down the right side of the envelope you are ready to test print.

12. Load a blank #10 envelope in the printer tray.
13. Click Print.
14. Click Test Print.
15. If the test print works, then save the layout: Select File > Save Layout As.
16. Enter a name that helps you remember the layout file, such as the envelope size and printer.

    Example: Envelope#10-HP1100.lyt

1948

An error in processing ACH (checking account) information on Monday, August 29, 2011 caused postage purchases through that method to be rejected, meaning that no funds were removed from your bank account. This error has been corrected, and if you have one of the preceding symptoms, adding postage to your account is the solution.

There is a Buy or Buy Postage button in all of our applications with the exception of Endicia Professional.

To raise your account balance above $0.00 (zero), click the Buy or Buy Postage button. If you use Endicia Professional, you can buy postage by opening your DAZzle software and clicking the Buy Postage button. You must purchase enough postage to bring your postage account to a positive balance in order to access your account.

1907

For your security, it is recommended that your Pass Phrase include at least:

• 10 characters.
• Two words.
• One uppercase and one lowercase letter.
• One number.
• One non-text character (such as punctuation).

Important! You should change your Pass Phrase at least every 90 days. You cannot use the previous four Pass Phrases.

1927

The blank lines in Endicia Professional are harmless. You can ignore the blank lines for your print job. You can optionally remove the blank lines when you edit the Excel file in Microsoft Excel.

In Microsoft Excel, you can:

• Remove the row and the row contents: Right-click the row number (to select the entire row) and select Delete from the shortcut menu.
• Remove only the row contents but not the row: Right-click the row number, and press the Delete key on your keyboard.

1942

We recently made a change that may affect your postage purchases if you use a checking account as your postage payment method. Most customers will not notice a difference; however, if you use a filter on your bank or credit union account withdrawals, you may have to make your bank or credit union aware of this change.

If you use a filter on your bank account, you must add the information below to make the USPS an authorized withdrawer, otherwise your postage payment will not go through.

To avoid this problem, please contact your bank and add the following information to make the USPS an authorized withdrawer on your account:

• ACH Processing Company Name=USPS-PSI SYSTEMS
• ACH ID / Filter ID=2135641517

Please keep the old bank filter ID in addition to this new ID. If you are unsure whether or not your bank or credit union account requires an authorization filter, please contact your accounting department. If you have any other questions about this process, please contact us at support@endicia.com or 1-800-576-3279 x130.

1908

Mailpieces that use the Intelligent Mail Package Barcode (IMpb), such as packages, no longer require the USPS 3813 insurance forms when you select USPS Insurance. With the correct Service Type Code (STC) embedded in the barcode and a value entered during the label creation process, the USPS has the necessary information available to confirm that USPS Insurance was selected as an Extra Service.

When you select USPS Insurance for mailpieces that do not use the IMpb, such as First-Class Mail Letters and First-Class Mail Large Envelopes (Flats), you must still use the USPS 3813 Insurance forms.

For information about how to file a USPS insurance claim, see https://www.usps.com/ship/file-insurance-claims.htm.

1911

Hazardous materials come in a wide variety of forms and can be chemical, biological, radioactive, or a combination thereof. If a material or substance can cause harm to someone or something, it can be considered a hazardous material. The Postal Service’s definition of a hazardous material includes many common household and consumer products. These items may not be hazardous during normal use or storage in your home but can present a significant hazard when placed in the mail due to vibration, temperature changes, and variations in atmospheric pressure.

For more detailed explanation on what is and is not considered hazardous, please see the USPS Web sites:

• Welcome
• FAQ's
• Reference
Not what you're looking for? Send us your question

1459

The PictureItPostage product lets you order USPS postage stamps with your own original graphics, photos, or business logos.

For more information, visit the PictureItPostage Web site.

1772

Weight restrictions vary by country.

For information, go to: http://pe.usps.gov/text/imm/immpg.htm.

Note: Priority Mail flat-rate boxes have a different maximum weight when used for Priority Mail International than for domestic Priority Mail. At the preceding URL, scroll down the Web page to see a chart listing every country’s price group and weight limit individually.

1860

On February 11, 2011, we deployed changes to the text that appears above your Delivery Confirmation™, Signature Confirmation™, and Express Mail® barcodes to comply with new U.S. Postal Service label requirements. This change is made automatically, and no additional download or installation of your DYMO Endicia software is necessary.

In most cases, this change means that “USPS Tracking #” appears above your barcode. For example, if you are using Signature Confirmation™, it will be difficult to tell by looking at the label that you have purchased this service. However, Postal carriers will know that a signature is required when they scan the label.

The following table shows the new text by service.

Service	New Text
Delivery Confirmation	USPS TRACKING #
Signature Confirmation	USPS TRACKING #
Express Mail	USPS TRACKING #
Certified Mail	USPS CERTIFIED MAIL™
Registered Mail	USPS REGISTERED MAIL™
Open and Distribute	USPS SCAN ON ARRIVAL

For more information about this change and other barcode changes, see the New USPS Tracking Barcodes And Label Changes guide.

1900

Yes, you can enable printing without an order number.

Steps

1. In Endicia Professional or Galaxy Ship, select Edit > Preferences.
2. In the Preferences dialog box, select the Printing and Customs tab.
3. Select the Allow printing without an Order Number check box.
4. Clear the Warn when printing without an Order Number check box.
5. Click OK.

1762

With your DYMO LabelWriter 400, LabelWriter 450, or LabelWriter 450 Professional and an upgraded DYMO Stamps® account, you can print postage from your desktop.

For more information, see the DYMO One-Time Upgrade: http://www.endicia.com/Store/Detail/?ID=362

The DYMO One-Time Upgrade is a one-time fee. That is, the DYMO Stamps account will have no monthly service fee thereafter. Expenses that you will incur include DYMO Stamps labels that you use and the postage.

Note: As of the time of this writing (July 2010), no monthly fee accounts for DYMO Stamps  is included with the following LabelWriter printers:

• DYMO LabelWriter 400 Turbo
• LabelWriter Twin Turbo
• LabelWriter Duo
• LabelWriter 450 Turbo
• LabelWriter 450 Twin Turbo
• LabelWriter 450 Duo
• LabelWriter 4XL.
  

This upgrade is only necessary for the LabelWriter 400, LabelWriter 450, and LabelWriter 450 Professional models.

1687

You may only change your Pass Phrase if you know your current Pass Phrase. If you do not know your Pass Phrase or your account is suspended due to too many invalid attempts, see the reset instructions.

The following steps describe how to change your Pass Phrase using DAZzle.

Steps

1. From DAZzle, select Postage > Change Pass Phrase.
2. Enter your new Pass Phrase.
3. Click OK.

The following steps describe how to change your Pass Phrase using DYMO Printable Postage.

Steps

1. From DYMO Printable Postage, select Account > Preferences.
2. Click the Change Pass Phrase button.
3. In the Enter your NEW Pass Phrase and Re-enter your NEW Pass Phrase fields, enter the new Pass Phrase.
4. Click OK.

1676

You must enable the option in Endicia Professional to include Delivery Confirmation with Priority Mail.

The following steps describe how to turn on Delivery Confirmation in Endicia Professional.

Steps

1. In Endicia Professional, select Edit > Preferences.
2. Select the Mail Class and Services tab.
3. In the Services area, select the option Turn on Delivery Confirmation with Priority Mail check box.
4. Click OK.

1683

The following steps describe how to correct the error when the default layout file is not found.

Steps

1. From the error message, click OK.
2. From DAZzle, select File > Open Layout and look for the layout that you normally use, select the layout, and open it.  (for example...  Zebra Label.lyt)
   TIP: Select the File menu and look at the listing of layouts that follows the Exit menu item.
3. If you do not know which layout to use, see the New User Guide.

1680

DYMO Printable Postage has the following modes: Sheets and Rolls.

To switch to Rolls mode:

• From DYMO Printable Postage, select File > Switch to Label Rolls.

1678

This cannot be done in Dazzle.  Dazzle only has the functionality to print out batch jobs with the same mail class and weight.

Endicia offers a Professional service plan account that includes an add-on to Dazzle called the Endicia Professional application.

Endicia Professional sends the print data to DAZzle for output. DAZzle must be installed on the same computer as Endicia Professional.

If you have a Premium service plan account, you can download Endicia Professional and use Endicia Professional free for 30 days. You should upgrade to the Professional service plan account before the 30 days expires to continue using either application.

Standard service plan account holders must upgrade to the Premium or Professional service plan accounts to try Endicia Professional.

For more information about service plans, see Endicia Service Plan Pricing.

If you have a Professional service plan account, you can download the latest Endicia Professional software from your online account download page:

1. Log in to your account on endicia.com.
2. Click Download Software, and select Endicia Professional.

Contact Endicia by phone at 1-800-576-3279 or by email at support@endicia.com to upgrade your service plan at any time. Endicia will send a notification by email when the upgrade is complete, usually within one business day. You may downgrade again at any time, if you decide you do not want the Professional service plan account.

1684

The following steps describe how to print a transaction record.

Steps

1. From DAZzle, select the Postage Log tab.
2. Select the transaction that you would like to print.
3. Select Actions > Print Record.
4. In the Print dialog box, select the printer.
5. Click Print.

1672

If you have Windows XP, you can install and use the Zebra Universal Driver from www.zebra.com. This driver should not require the following setup steps.

If you have Windows Vista, however, you must use the ZDesigner driver that sometimes has this problem.

The following steps describe how Zebra Technical Support helped a customer print 4 inch × 6 inch labels.

Steps

1. In the Windows Control Panel, go to your list of printers.
2. Right-click the ZDesigner printer and select Properties.
3. Click the Printing Preferences button.
4. Under the Options tab, change the width to 4.00 and the height to 6.00 .
5. Select the Advanced Setup tab.
6. Select the Top of form backup check box.
7. Change the Gap/Mark Height from 0.09 to 0.12.
8. Click Apply, and then click OK.
9. In the Properties dialog box for the printer, select the Advanced tab.
10. Click the Printing Defaults button.
11. Change the paper size to 4.00 width and 6.00 height.
12. Click Apply, and then click OK.
13. Run DAZzle.
14. Open the layout that you normally use for this printer, such as Zebra Label.
15. Select File > Printer Setup.
16. Set the paper size to the size label you are using, which is usually 4 inches × 6 inches.
17. If the paper size is set to User Defined:
         *Click the arrow for the paper size.
         *Double-click User Defined.
         *Enter the paper size. 
         *Click OK regarding the print dimensions.
18. Verify selection of the Save Printer Information with Layout check box.
19. On the Printer Setup dialog box, click OK to accept those settings.
20. Select File > Save Layout.
21. Save your layout with the changes you made in printer setup.
22. Perform a test print to see if the label stops at the correct place.

1673

This problem happens when your printer is a UPS Thermal printer and you are using the UPS printer driver to print one of DAZzle's integrated international landscape layouts.

The following steps describe how to resolve this situation.

Steps

1. Go to http://www.zebra.com/id/zebra/na/en/index/drivers_downloads/drivers.html.
2. From the Select Printer Model field, select your printer model.
   Note: If you do not see your LP or TLP printer model on the lisgt, select LP 2844 from the list.
3. Click Submit.
4. On the Download page, select the Download link to the right of the driver you need based on your operating system.
5. Note: If you are using Windows XP, the Zebra Universal Drivers are recommended. For Windows Vista users, you will have to use the ZDesigner driver.
6. On the next page, click the Accept and Begin Download Now.
   Note: If you browser requires that you download the file, which is what is recommended, save it to your Desktop so you can find it if you need to manually run it. At the end of the download, you may be given the option to run the file. If you have the choice, select Run.
7. Follow the online prompts to complete the driver installation.
   Note: For LP 2442 printers, select the EPL option and then select the Zebra printer LP2844 or LP 2443 during the software installation.
8. If you do not know which port to select during the printer installation:
9. 1. Go to the Control Panel and open Printers if you are using Vista or Printers and Faxes if you are using Windows XP.
   2. Right-click your UPS Thermal LP 2844 printer and select Properties.
   3. In the Properties dialog box, select the Ports tab.
   4. On the Ports tab, identify which port is selected.
   5. If the USB... check box is selected, move your mouse pointer over the check box. A yellow popup indicates which port is being used. If the printer is connected to a USB port, you will see something similar to "USB 0002".
      Note: The USB, LPT, or COM port is selected because you had to select that port during the Zebra printer driver setup.
   6. Finish the printer driver installation.
10. From DAZzle, open your Zebra International layout that had printed with the black bars or lines: That is, select File > Open Layout.
11. Select File > Printer Setup.
12. In the Printer dialog box, select the new printer.
13. The printer name by default is either ZDesigner or LPxxxx.
14. Select a Paper Size that matches the size of the label on the Design tab, usually 4.00 × 6.00.
15. Select the Save Printer Information with Layout check box.
16. Select the orientation settings—Landscape, Face Up, Left End First, Center— click OK.
17. Save your layout by selecting File > Save Layout.
18. Try a test print.