FAQ

Activation code for DYMO Stamps, Printable Postage, and DYMO Stamps Online

Published 5/21/2013 5:59 PM | Updated 9/26/2013 7:30 PM


I’m being asked to enter an activation code. What is this?

An activation code is required for all DYMO Stamps, Printable Postage, and DYMO Stamps Online customers who have a no-monthly-fee DYMO Stamps plan. DYMO brand labels are the only USPS approved labels that are also approved and supported by Endicia for use with our no-monthly-fee DYMO Stamps service. You can find the activation code on the back of your genuine DYMO Stamps label rolls (30915).


Why do I have to enter an activation code?

For those who are using the no-monthly-fee DYMO Stamps, Printable Postage, or DYMO Stamps Online plans, Endicia requires that you use genuine DYMO Stamps label rolls (30915). DYMO brand labels are the only USPS approved labels that are also approved and supported by Endicia for use with our no-monthly-fee DYMO Stamps service.

When using genuine DYMO Stamps labels (30915), you can request refunds for misprinted stamps. To be eligible for a refund, postage must be printed on genuine DYMO Stamps label rolls (30915). For more information, see the Postage Refund Policy.

If you currently use non-DYMO Stamps label rolls, you may choose to continue doing so with one of our monthly-fee service plans (Endicia Standard or higher), which start at $9.95 per month. With the paid service plan, you are not required to provide an activation code for printing postage from a label roll. Those who are using non-DYMO label rolls are not eligible to submit a request for a refund of misprinted postage. Endicia will only refund misprinted postage printed on genuine DYMO label rolls (30915).


Where can I find the activation code?

You can find an activation code for DYMO Stamps label rolls (30915) on the back of each roll.














How do I get an activation code if my genuine DYMO Stamps Label roll does not have one?

It is possible that you may have some genuine DYMO Stamp label rolls in stock that do not include an activation code.

If this is the case, along with your account number, please send an email to support@endicia.com with the following three images:

  • The front of the label.
  • The back of the label showing the DYMO Stamps name and part #30915.
  • All the individual rolls or boxes of rolls that you have in stock.

After the labels are validated, a support representative will add a temporary activation code to your account and send you an email notification.


I just bought a DYMO Starter Kit, and the labels do not include an activation code.

Those who purchase a Starter Kit from DYMO can print the first 200 pieces without being prompted to provide an activation code.

After printing the first 200 pieces, you will need to provide an activation code to continue printing. Be sure to purchase genuine DYMO Stamps label rolls (30915). The activation code is found on the back of the labels.


How can I avoid having to enter an activation code for my genuine DYMO Stamps rolls?

Yes. Under certain circumstances your activation code can be posted automatically to your account, which eliminates the need to enter the activation code manually in order to print your postage. To avoid manually entering the activation code, you can do one of the following:

  • Purchase your DYMO Stamps label rolls through your DYMO Stamps account page.
  • Sign up for a monthly-fee service plan (Endicia Standard or higher), which start at $9.95 per month.

The following Steps describe how to purchase your DYMO Stamps label rolls through your account page and have the activation code posted to your account automatically.

Steps

  1. Enter the Endicia Online Supplies store from your Account Summary page: In DYMO Stamps or Printable Postage, select Account > Manage Account.
  2. On the Account Summary page, click Visit the Endicia Store.
  3. Purchase your genuine DYMO Stamps label rolls from the Endicia Supplies Store.
    Note: The activation codes can only be posted to your account automatically if you enter the online store through your DYMO Stamps account page. If you enter the store through any other means, the activation code will not be automatically posted and the application will prompt you to enter the activation code manually.

The following Steps describe how to sign up for a monthly-fee service plan and avoid having to enter an activation code.

Steps

  1. Log in to your online account.
  2. From the My Account tab, select Update Profile > Service Plan.
  3. In the Change It To field, select the service plan.
    For more information about service plans, see Compare Plans.
  4. Click Continue and provide any additional requested information.

What if I have a paid DYMO Stamps plan?

DYMO Stamps, Printable Postage, and DYMO Stamps Online customers who have an Endicia Standard service plan or higher are not required to provide an activation code to print postage.

Those who choose to use non-DYMO label rolls with a monthly-fee plan are not eligible to submit a request for a refund of misprinted postage. Endicia will only refund misprinted postage printed on genuine DYMO Stamps label rolls (30915).


Where can I purchase genuine DYMO label rolls?

It is recommended that you purchase genuine DYMO label rolls through the Endicia Online Supplies Store.

If you enter the store through your DYMO Stamps account page, the activation code will automatically be posted to your account, and you will not have to manually enter the activation code.

You can access the Endicia Online Supplies Store at https://www.endicia.com/store.

Note: The activation codes can only be posted to your account automatically if you enter the online store through your DYMO Stamps account page. If you enter the store through any other means, the activation code will not be automatically posted, and the application will prompt you to enter the activation code manually.

Be sure that you are purchasing genuine DYMO label rolls (30915). Although you may find label rolls that claim to be comparable, these are not genuine DYMO label rolls (30915) and will not contain an activation code. You will not be able to print postage on these labels if you have a no-monthly-fee account.

You can also purchase genuine DYMO Stamps label rolls at: