Endicia Blog

Welcome to the Endicia Blog

Amine Khechfe, co-founder and general manager for Endicia, has over 20 years of experience in the mailing and shipping industry. Read his views on industry news, discover interesting insights, explore new products and services, and learn about different ways to move your business forward.

Returns Shipping Just Got a Whole Lot Easier for Medical and Dental Businesses

Jul 21, 2014

When you think of return shipping, the first few things that probably pop into your head are images of ill-fitting clothing, gaudy accessories and defective electronics. But are these really the only types of items being returned? And does the word “returns” always have to leave a bad taste in your mouth?

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5 Unconventional Ways to Win Your Customers’ Hearts

Jul 18, 2014

Your customers are the lifeblood of your business. So whether you own an ecommerce business or a brick-and-mortar, it’s important to let your customers know how much you value them. And once you start thinking about your customers in terms of relationships rather than transactions, you’ll find that customer retention comes naturally.

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Consumers Demand More Flexibility from Online Retailers

Jul 16, 2014

While shopping online has many benefits for consumers, when it comes to purchasing wearable goods (clothing, accessories, shoes), the consumer does not have the opportunity to try on an item prior to purchasing it, which often leads to the need to return the item. In fact, according to the Wall Street Journal, as much as a third of all online sales get returned.

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Forgotten Tricks in Customer Service: Batch Tracking and Address Validation

Jul 11, 2014

It’s common knowledge that customer service can either make or break your operation. Customers who have a bad experience might never come back to purchase something. But if you can exceed a customer’s expectations, not only will they be loyal, but they will most likely tell their colleagues and friends about you. And there’s no question that word of mouth is the best way to grow your ecommerce business.

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