Customer Success Stories


Natura Health Products Uses Endicia to Provide Affordable Shipping to Its Customers

“Endicia’s automation accommodates our scalability and helps us identify the best shipping option for customers. The time we save on shipping allows us to devote our efforts to creating top-quality botanical and nutritional supplements.”

Chris Thorsen

Logistics Manager of Natura Health Products

Natura Health Products logo
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Natura Health Products

Natura Health Products' Needs

Clinical master herbalist and certified nutritionist, Donald “Donnie” Yance, founded Natura Health Products in 2001 with the vision of supplying health practitioners and individuals worldwide with the highest quality botanical and nutritional supplements.

As the business grew and the company expanded to a larger location, Natura realized it needed better shipping solutions to help realize Donnie’s vision. The company needed to focus its time and energy on creating premium-quality products and providing the best customer service.

Logistics Manager Chris Thorsen looked for a new cohesive shipping solution – one that could identify the most affordable shipping option and keep up with Natura's growing popularity. The shipping process needed to meet customer demand without stressing the growing company's resources.

Endicia’s Solution

Natura Health Products found an answer to its cost-efficiency woes with Endicia Professional.

By switching to Endicia, Natura Health Products diversified its shipping carriers and streamlined its packaging logistics, achieving a 25 percent decrease in shipping costs overall. The company uses a wide variety of packaging options, including Priority Mail Regional and Flat Rate boxes, with USPS accounting for approximately 60 percent of the packages shipped.

Most impressively, Endicia allows Natura Health Products to expand to new markets more easily. With health and food restrictions dominating the international sector, Endicia’s software makes it easy to identify specific country bans – plus, it chooses the correct customs forms and prefills them without a hitch.

Committed to employing only the finest ingredients in every supplement, Natura Health Products similarly demands the finest from its shipping solution. Endicia’s automated software helps ensure packages are addressed correctly and gives a variety of shipping methods – all while driving costs down and making it easier for Natura to keep its focus on its customers.

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