Reset Your Pass Phrase

The Pass Phrase is required when using the Endicia postage application. Postage printing and purchasing are not available if you have entered the incorrect Pass Phrase.

You may need to reset your Pass Phrase when:

You have forgotten your Pass Phrase.
You or someone has tried unsuccessfully five times to log in with the incorrect Pass Phrase.

For security purposes, Endicia suspends the account after five attempts to log in using the incorrect Pass Phrase. When the account is suspended, you cannot print postage or log in to the Endicia website. Resetting the Pass Phrase clears the account suspension.

Two methods to reset your Pass Phrase are:

Method A: If you answer the security question associated with the account, you can have a new Pass Phrase sent to the email address on record for the account. This method works 24 hours a day. See Steps—Method A that follows.
Method B: If you cannot answer the security question or experience difficulty with Method A, call Technical Support at 800-576-3279 x130 between M–F, 6am–6pm PT. Pass Phrases cannot be reset through email or chat.

Steps—Method A

Go to http://www.endicia.com/support/ForgotPassphrase/.
Enter your Account Number and click Continue.
Enter the answer to your Security Question and click Email Me My Pass Phrase.

You have five chances to answer the security question. If you answer correctly, the system generates a new temporary Pass Phrase and sends the Pass Phrase to the email address on record for the account within four hours.
Check your email—including your junk mail folder, just in case—for the new temporary Pass Phrase.
Run your Endicia application, such as DAZzle, Endicia for Mac, DYMO Stamps, or DYMO Printable Postage.

If you normally use Platinum Shipper or Endicia Professional, run DAZzle.
When you start the Endicia application, when prompted, enter the temporary Pass Phrase.

If you are not prompted for the Pass Phrase, you will be prompted for it when you print postage.
If asked whether you want to reset the Pass Phrase, click No.
Enter the temporary Pass Phrase and click OK.
- Important! Do not click any Change Pass Phrase or Forgot Pass Phrase buttons that you might see.
When prompted to change the temporary Pass Phrase, enter a new Pass Phrase.
- Important! You should change your Pass Phrase at least every 90 days. You cannot use the previous four Pass Phrases.
You should see a message that the Pass Phrase was successfully changed.
Inform any other people who use this account of the new Pass Phrase.
- Important! Anyone—such as a co-worker—who enters the incorrect Pass Phrase five times can suspend the account for everybody.
If you use DYMO Printable Postage or DYMO Stamps and any other Endicia applications, enter the new Pass Phrase in any applications that you use that you did not run in Step 5.
- Important! Be particularly careful not to click any Change Pass Phrase or Forgot Pass Phrase buttons at this point. You must enter the new Pass Phrase without changing it so that all Endicia applications will have the same Pass Phrase.