“Endicia Introduces First Pay-On-Use Capability for USPS Return Labels” on Multichannel Merchant
By Mike O'Brien
Ecommerce shipping technology company Endicia unveiled the electronic postage industry's first “pay-on-use” returns system that allows online retailers to send United States Postal Service return labels that aren't prepaid, so postage is only deducted if the returned item hits the mail stream.
The Pay-On-Use Returns service, announced at IRCE 2014, allows retailers to avoid the issue of requesting refunds for return labels that go unused, as well as the cost of including them in shipments.
Retailers have a couple of options with the service. When preparing an outbound package using Endicia's returns solution they choose the type of USPS service they want - Priority Mail, Parcel Select, etc. - select the rate, print the pay-on-use label, sort it into the package and ship it. Or if a customer wants to send a package back, the retailer can create a return label in PDF and have it emailed to them.