“Endicia simplifies USPS e-commerce returns payment” on Post & Parcel
US e-commerce retailers are being offered a new service that will mean they can avoid paying pre-paid postage for customer return labels that aren't used.
Online postage specialist Endicia has launched a new Pay-on-Use Returns offering that means retailers pay for printed returns shipping labels only when they are used.
The company said previously, online sellers shipping with the US Postal Service pre-pay their postage when a customer prints out a shipping label, even if it is not subsequently used.
Those retailers have to monitor shipping label tracking numbers and eventually claim a refund on those that haven't been used.