Customer Success Stories


Firefighters Bookstore Saves Time and Money with Endicia

“Endicia has saved us about an hour a day, freeing up my shipping staff to ship more orders, which, in turn, has enabled me to spend more time on promoting the business.”

Peggy Glen

Founder of Firefighters Bookstore

Firefighters Bookstore
Next » « Previous
Firefighters Bookstore

Firefighters Bookstore's Need

Founded in 1985, Firefighters Bookstore sells books and training material to firefighters, aspiring firefighters, fire-training academies, and anyone purchasing on their behalf. Firefighters Bookstore relies on Priority Mail Flat Rate™ Envelopes and Boxes to ship its books, so it needed a solution that would allow it to print postage labels for those mail types. It also wanted a solution that would simplify the insurance process.

Endicia's Solution

An Endicia customer since December 2003, Firefighters Bookstore uses Endicia for postage, insurance, and tracking. What Firefighters Bookstore likes most about Endicia is the shipping information that it supplies, the ease of accessing it, and the technical support. With online viewing of account transactions (e.g., postage purchases, postage prints, trackable items, Endicia-insured items, and Printable Postage) and delivery status for shipments with electronic USPS Tracking (formerly Delivery Confirmation), Firefighters Bookstore saves time and money. It also finds the instant e-mails it receives when postage is purchased extremely helpful for accounting purposes.

Additionally, Firefighters Bookstore uses Endicia Parcel Insurance, which unlike USPS® Insurance, has no paperwork to apply the insurance and provides a savings over USPS Insurance.

Firefighters Bookstore also uses Commerce Management System (CMS) by NewHaven Software, an Endicia Integrated Partner, to streamline printing postage labels. CMS acts as a catalog-management software, providing Firefighters Bookstore with the customer’s history, shipping options, product pricing, and pretty much whatever else is needed to operate the business.

Contact Our Sales Team » Next » « Previous

Related Success Stories

Yan Can Cook

Yan Can Cook cut its order processing time in half and reduced shipping costs by roughly 60%.

See Full Story »