Pay-on-Use Returns Shipping Solution for
E-commerce Businesses

Deliver a Great Returns Experience While Saving Time and Money

Today’s online shoppers expect an easy and free package returns experience. But, ecommerce businesses have had to absorb the cost of providing a USPS return shipping label – whether the label was used or not – until now!

Introducing Pay-on-Use Returns Labels from Endicia!

Unlike regular USPS labels, Pay-on-Use Returns™ labels are not pre-paid. Postage is only deducted from your Endicia postage account if and when the return label is scanned in the mailstream.

This means you can now provide your customers the convenience of USPS return shipping labels without the risk of paying for or spending valuable time requesting refunds for unused return labels.

Endicia’s Pay-on-Use Returns service is available with a valid Endicia Professional or Endicia Label Server account, as well as through select Endicia Integrated Partners.

Only Pay for Return Shipping Labels That Are Actually Used!

1. Select your USPS Return Service mail class:

Endicia Pay-on-Use Return Shipping Labels

2. Choose your return package rate:

  • By weight and zone
  • Flat Rate Box or Envelope
  • Cubic volume* (if qualified)

3. Provide Pay-on-Use Returns labels:

  • Include a return label with each outbound order
  • Send a return label on-demand via email or mail

4. Enjoy full visibility for all Pay-on-Use Returns labels:

  • Postage, including a transaction fee**, is automatically deducted from your Endicia account balance when a mail stream scan is detected for each scanned return shipping label.
  • You can easily check the scan and payment status of each return label with the Pay-on-Use Returns transaction report in your online account page

Endicia’s Pay-on-Use Returns service is available with a valid Endicia Professional or Endicia Label Server account, as well as through select Endicia Integrated Partners.

Don't see "Pay-on-Use Returns" as an option? Contact Support for more information at
800-576-3279 ext. 130.

Don’t have an Endicia account? Sign up today

Not sure which Endicia service plan to choose? Visit our “Help me Choose” page.

* Cubic pricing requires a specific Commercial Plus Pricing agreement with the USPS
** The transaction fee is $0.75 for Ground Advantage, Priority Mail, and Priority Mail Express. Discounts available (if qualified).

Have Questions?

Endicia Sales and Support Teams are here to help.

Contact Sales Team »
Contact Support Team »

Five dollar stamp sitting above an opened box

$5 Free Postage Offer

Sign-up and get $5 in FREE postage to use during your 4-week trial.

Get Started

Get $5 in Free Postage (to use during your trial)

Get Started