FAQs



Endicia Global Service FAQ's

  The Endicia Global Service program seeks to improve shipment delivery performance to Brazil and Mexico and introduces the ability to calculate and pay duties and taxes in advance of delivering shipments. Is there an enrollme...

Date Updated: 12/6/2018

Error: Could not establish secure channel for SSL/TLS authority labelserver.endicia.com

  We recently updated our certificates that were set to expire soon. If you are running an older version of Windows operating system, or if you have not installed all recommended updates, you may have to manually update the certificate locally....

Date Updated: 7/23/2019

Move Platinum Shipper to a Second Computer

The following sets of Steps: Describe how to move the configuration files from one computer to another.Are for Windows 32-bit OS on both computers. where... C1 is the old computer with working insta...

Date Updated: 7/23/2019

Transfer DAZzle Files to Another Computer

The following Steps describe how to transfer all your DAZzle files and install the program to a new computer. Important! For the purposes of these instructions: "Old computer" refers to the computer ...

Date Updated: 7/23/2019

System Requirements for Endicia Software

DAZzle (Windows): Windows 7, Windows 8, Windows 8.1, or Windows 10 (supported with enhanced compatibility updates expected)Video: 1024×768 or higher32MB RAM20MB disk spaceActive Internet conn...

Date Updated: 7/23/2019

The USPS Automated Package Verification (APV) System

The USPS requires all PC Postage providers, including Endicia, to support APV.You will need to accept new Terms and Conditions in order to continue printing shipping labels using your Endicia account - please visit  www.endicia.com/ter...

Date Updated: 8/2/2017

Sending Merchandise and Other Goods Using First Class Mail International Envelopes/Flats

On January 21 2018, the USPS changed the rules for First Class Mail International Envelope/Flat service, limiting its use to the mailing of valueless documents only. However, Endicia is able to continue to offer this service for contents other tha...

Date Updated: 1/11/2018

January 2018 USPS Price Change

To learn more, please visit: https://www.endicia.com/usps/postage-rate-change/january2018...

Date Updated: 1/20/2018

Create a refund request online

You may be able to reprint the label at NO additional charge to the account. For information on how to reprint your label see FAQ: Reprint Postage from DAZzle or End...

Date Updated: 5/9/2018

What is ACH and what do I need to do?

  What are ACH filters? ACH (Automated Clearing House) and is an electronic network for financial transactions in the United States. ACH filters provide an allowable ACH Co ID for payments generated by merchants, such as ...

Date Updated: 11/7/2018

About 2016 Price Change and Replacements for Discontinued Services

  Where can I learn more details about the USPS Price Change? You can access the page with more information about this Jan 17th 2016 Price Change at: ...

Date Updated: 1/19/2016

Discounts for PC Postage

With the price change effective April 10, 2016, the USPS decreased rates for specific USPS mail classes. Metered Mail (PC Postage) users receive a half-cent discount when using DAZzle, Endicia for Mac, DYMO Stamps, Printable Postage, Endicia Profe...

Date Updated: 10/19/2016

Request a refund from Endicia

The length of time you have to request a refund depends on the mailpiece that you want to request a refund for. The types of refunds include electronic and physical. Each type has a different time frame. Electronic:...

Date Updated: 11/8/2016

January 2017 USPS Price Change

 Endicia will update all service offerings with the new prices and applicable regulations to ensure our customers are compliant and print postage correctly. We are committed to providing our customers with all USPS options as soon as they are ava...

Date Updated: 1/5/2017

How do I create a Certified Mail® label using Dazzle?

The following steps describe how to create a label or envelope with the Certified Mail® fee using DAZzle. You use the same layout that you use for all your domestic labels or envelopes....

Date Updated: 2/21/2017

Connection Issues with DYMO Stamps or Printable Postage--Windows Version

If you recently upgraded your DYMO Stamps or Printable Postage application (Windows version only), you will need to rename the executable file to remove any spaces, both where the executable file is located and also the icon shortcut. Comm...

Date Updated: 12/7/2015

Cannot update DYMO Stamps or DYMO Printable Postage

Either your Windows User Account does not have sufficient Administrative Rights to run the update or you need to close DYMO Stamps-DYMO Printable Postage prior to running the update. Descriptions and solutions of the "ERROR OPENIN...

Date Updated: 12/8/2015

Cannot Save Pass Phrase

This applies to Endicia customers who are using Endicia Professional with DAZzle on Windows 8, 8.1, or 10. With Endicia Professional 6.19.1, we had corrected an issue that was affecting some customers who were running the application on Wi...

Date Updated: 12/30/2015

New Integrated Customs Forms for International and Domestic Labels

  In preparation for the USPS January 17, 2016 price change, Endicia is implementing new customs forms for all domestic* and international integrated labels. The new guidelines affect any label layouts that feature integrated customs form 2976, 29...

Date Updated: 1/6/2016

Could not validate account. Error -1202: The certificate for this server is invalid.

  The following applies to both Endicia for Mac and DYMO Stamps (Mac). We recently updated our certificate, which is unexpectedly affecting some customers. We apologize for any inconvenience this may have caused. System Requirem...

Date Updated: 1/13/2016

Refund Requests When Using DYMO Stamps

As of September 30, 2011, refund requests are available for postage that you printed through DYMO Stamps or DYMO Printable Postage. Note the following requirements for DYMO Stamps and Printable Postage refund requests: DYMO St...

Date Updated: 5/26/2015

Formatting for Canadian Addresses

  When printing labels to a Canadian address, the address needs to be in the correct format with a two-digit province code. The city, province code, and the postal code should be on the same line. You should put Canada on the last line only. Some ...

Date Updated: 5/28/2015

SSL 3.0 is scheduled for retirement June 29, 2015

  What is SSL 3.0? SSL (Secure Sockets Layer) is a standard security technology for establishing an encrypted link between a server and client (for example, the Endicia web server and your web browser). This link ensures that all da...

Date Updated: 7/6/2015

Global Returns

  The Global Returns service enables U.S. businesses to offer an easy merchandise returns solution to their international buyers, from the buyer’s country back to the U.S. With this service, Endicia users can easily create returns shipping...

Date Updated: 10/1/2015

Connection Errors

If you recently upgrade your Endicia software, you may have to re-add the Endicia software to the trusted software in your security programs, such as anti-virus, firewall, web accelerator, or pop-up blocker applications. Examples of these include ...

Date Updated: 11/4/2015

Close Your Endicia Account

Important! Account closure is permanent. Please read this completely before closing your account. For security and account authentication reasons, we cannot close accounts based on email requests. You will need to close...

Date Updated: 5/6/2014

File the Electronic Export Information (EEI) electronically

The US Census Bureau announced that effective September 30, 2008: The Electronic Export Information (EEI) must be filed for international shipping when any type of goods (per Schedule B Export Codes) is valued at more than $2,500 ...

Date Updated: 7/10/2014

Where do I find the Endicia programs to install?

You must log in to your account on endicia.com to download the installer for DAZzle, Endicia Professional, DYMO Stamps, or DYMO Printable Postage. The following steps describe how to download and install Endicia software. Some procedure...

Date Updated: 8/26/2014

Seeing USPS retail rates when I print in DAZzle after September 7, 2014 USPS price change

We have discovered a display problem in the latest version of DAZzle, and for most people, the DAZzle Postage Log shows that you are getting the commercial rates. The following Steps describe how to make sure you are getting the correct...

Date Updated: 9/8/2014

Unable to print Registered Mail, Certified Mail, Return Receipt, or Adult Signature Options?

  If you are printing one or more combinations of the following USPS extra services and getting the preceding error, you have selected an invalid combination of mail class and service options. The most common reason for this error is the s...

Date Updated: 5/19/2015

Insure Your Package Using Endicia for Mac

The Endicia for Mac software only has built-in support for Endicia Parcel Insurance. To use USPS insurance, you must purchase it at your local Post Office. For an overview of Endicia Parcel Insurance, including pricing, see ...

Date Updated: 1/14/2014

Missing Files Prevent Printing

Under some circumstances, three graphics files may be missing from the Quick Label Tab (QLT) folder called QPT Layout. Those files are are endicia.bmp, mp.bmp, and usps.bmp. The following Steps describe how to correct this problem by co...

Date Updated: 1/15/2014

Firewall Message with DYMO Stamps or Printable Postage

Under some circumstances, installing from the application will not work correctly, but installing it from the following links will correct the problem. Steps Verify that you exit (close) DYMO Stamps or Printable Po...

Date Updated: 1/15/2014

About Overdue Fees

To maintain your account in good standing and to collect on any overdue payments that you may owe, Endicia reserves the right to charge any overdue fees or other delinquent payments that you owe by direct debit from a US-based checking account (...

Date Updated: 1/24/2014

Manually create a refund appeal letter

If you are unable to request an appeal through Endicia (for example, you fail to start the appeal within 30 days and there is no Refund Appeal link or you failed to request an electronic refund within 30 days), you can submit an appeal directly ...

Date Updated: 3/13/2014

Insure Your Package Using Endicia for Mac

The Endicia for Mac software only has built-in support for Endicia Parcel Insurance. To use USPS insurance, you must purchase it at your local Post Office. For an overview of Endicia Parcel Insurance, including pricing, see ...

Date Updated: 1/14/2014

Missing Files Prevent Printing

Under some circumstances, three graphics files may be missing from the Quick Label Tab (QLT) folder called QPT Layout. Those files are are endicia.bmp, mp.bmp, and usps.bmp. The following Steps describe how to correct this problem by co...

Date Updated: 1/15/2014

Firewall Message with DYMO Stamps or Printable Postage

Under some circumstances, installing from the application will not work correctly, but installing it from the following links will correct the problem. Steps Verify that you exit (close) DYMO Stamps or Printable Po...

Date Updated: 1/15/2014

About Overdue Fees

To maintain your account in good standing and to collect on any overdue payments that you may owe, Endicia reserves the right to charge any overdue fees or other delinquent payments that you owe by direct debit from a US-based checking account (...

Date Updated: 1/24/2014

Manually create a refund appeal letter

If you are unable to request an appeal through Endicia (for example, you fail to start the appeal within 30 days and there is no Refund Appeal link or you failed to request an electronic refund within 30 days), you can submit an appeal directly ...

Date Updated: 3/13/2014

Cannot get DYMO LabelWriter printer to work with Endicia for Mac

The following Steps describe how to configure Endicia for Mac to print correctly to your DYMO LabelWriter printer. Steps Note: You must have Mac OS "Administrator" level permission to...

Date Updated: 10/22/2013

Format an APO, FPO, or DPO address for a military or diplomatic destination

General guidelines, links, and tips for formatting military and diplomatic addresses follow: Find USPS examples and tips on formatting military addresses at: ...

Date Updated: 10/23/2013

Request a Refund Through DAZzle

You may be able to reprint the label at NO additional charge to the account. For information on how to reprint your label see Reprint Postage from DAZzle and Endic...

Date Updated: 12/3/2013

What classifies a refund request as electronic or physical?

The following describes what classifies your mailpieces as electronic or physical. Electronic: Domestic: First Class Envelopes, Flats, and Postcards using the Intelligent Mail barcode (...

Date Updated: 12/3/2013

Apply for a refund for failed or misprinted postage from DAZzle

The following steps describe how to apply for a postage refund for failed or misprinted postage using DAZzle. Steps ...

Date Updated: 12/3/2013

Refund for late-delivered Priority Mail Express package

Endicia cannot process postage refunds for postage that has been used in the mailstream. You must contact your local Post Office for a refund based on USPS Priority Mail Express or Express Mail delivery delays. You need the following:...

Date Updated: 9/20/2013

Reprint Postage from DAZzle or Endicia for Mac

The Reprint option for both DAZzle and Endicia for Mac allows a one-time reprint of a failed postage printing with NO additional charge to the account. The reprint works only on the same calendar day of the original print...

Date Updated: 9/23/2013

How long does it take to get my refund?

Process times for a refund request depend on the type of request: Electronic refunds take approximately 15 days to process. Physical refunds take between 3-4 weeks to process. Note: Refun...

Date Updated: 9/23/2013

Activation code for DYMO Stamps, Printable Postage, and DYMO Stamps Online

An activation code is required for all DYMO Stamps, Printable Postage, and DYMO Stamps Online customers who have a no-monthly-fee DYMO Stamps plan. DYMO brand labels are the only USPS approved labels that are also approved and supported by Endic...

Date Updated: 9/26/2013

View a List of Valid Countries in DAZzle

The following Steps describe how to view a list of countries in DAZzle that shows the exact spelling according to postal requirements. Steps From DAZzle, select the Address Book tab...

Date Updated: 10/22/2013

Set Up Automatic Email Notification in DAZzle

This feature requires a Premium or higher account. If you have only a Standard account, you can upgrade by logging in to the Endicia account, clicking Update Profile, a...

Date Updated: 9/18/2013

Create International Mail Labels with Endicia for Mac Software

The following Steps describe how to create an international shipping label using Endicia for Mac. Steps Enter the address in the "To" field. Make sure that the country is on the last line b...

Date Updated: 9/18/2013

Printers Supported with Endicia Applications

The following list shows supported printers of Endicia software. For other system requirements, see System Requirements for Endicia Software ...

Date Updated: 9/18/2013

Using the new APO FPO layout for territories that require customs forms

You can use APO-FPO layouts for mailing to or from US territories, possessions, or freely associated states that require customs forms. Please see: Print ...

Date Updated: 9/18/2013

Print Postage for APO, FPO, or US Territory Addresses Using DAZzle

Endicia Premium, Professional, and Platinum Shipper account holders can print package labels for APO, FPO, and DPO addresses using an integrated customs form with a round date stamp. That date stamp allows you to mail the packages without having...

Date Updated: 9/19/2013

MAPI Default Email Application

DAZzle requires a MAPI-compatible email application in order for the email feature in DAZzle to work. That email application must be set as the default email application in Windows. Examples of MAPI-compatible email applications include Microsof...

Date Updated: 9/17/2013

Edit Content of DAZzle Email Notifications

The following steps describe how to change the email notification template. Note: You must have at least a Premium service plan account to change your email notification template. Steps From the Qui...

Date Updated: 9/17/2013

Hide Postage in DAZzle

Stealth Postage hides the postage amount on your label. You need a Premium or higher service plan to use Stealth Postage. Stealth Postage is available with any of the following: The Intelligent Mail package barcode (IMpb)...

Date Updated: 9/18/2013

Purchase Postage Using DAZzle, Endicia for Mac, DYMO Stamps, or Printable Postage

You can make postage purchases through the software (DAZzle, Endicia for Mac, or DYMO Stamps). You cannot make postage purchases through the Endicia website. You can purchase postage at any time as long as you have a connection to the I...

Date Updated: 9/18/2013

Install Zebra LP2844 Printer on Mac

The following Steps describe how to install the Zebra LP 2844 printer on a Mac with Mac OS 10.5 or higher. Steps Exit Endicia for Mac: Select Endicia > Quit Endicia....

Date Updated: 9/18/2013

Print International Postage and Custom Forms When Using DAZzle

International layouts are now integrated. This means the shipping and customs information is on the one label. The following steps describe how to print an international label using DAZzle Design tab. Steps...

Date Updated: 9/17/2013

File a Claim Using Endicia Parcel Insurance

The following steps describe how to file a Endicia Parcel Insurance claim. Steps Log in to your Endicia account. From the My Account...

Date Updated: 9/17/2013

Print Domestic Labels Using DYMO LabelWriter 4XL Printer

The following steps describe how to print a domestic label from DAZzle Design tab. Steps From DAZzle Design tab, select File > Open Layout. For all domestic mail except Expr...

Date Updated: 9/17/2013

Hide the postage amount when printing through the Quick Print tab

Stealth Postage(tm) hides the postage amount on your label. You need a Premium or higher service plan to use Stealth Postage. Stealth Postage is available with any of the following: The Intelligent Mail package barcode (I...

Date Updated: 9/17/2013

Hide the postage in Endicia for Mac

Stealth Postage hides the postage amount on your label. Stealth Postage is available with one of the following: The Intelligent Mail package barcode (IMpb). The Intelligent Mail barcode (IMb), except letter env...

Date Updated: 9/17/2013

Appeal a rejected refund request through your online account

If you are within 30 days of the rejection date, you will create the appeal letter from your online account, after 30 days the appeal link is removed. You can still request an appeal; however you will ...

Date Updated: 9/12/2013

Refund Request Error: "Transaction Not Recorded"

If there is an interruption in connectivity with the Endicia server while printing a label, DAZzle may not have been able to send the transaction to the server. If this happens and you attempt to create a refund request, you will get the error m...

Date Updated: 9/13/2013

View Status of Endicia Refund Requests

View the Status of Your Refund Requests The following steps describe how to view the status of your refund requests. Steps Log in to your ...

Date Updated: 9/13/2013

DYMO Stamps or DYMO Printable Postage is Not Downloading Correctly

If you are having issues with the link provided in the email notification, log in to your Endicia Account online, and download the installer. For DYMO Stamps, see: ...

Date Updated: 9/13/2013

Install DYMO Stamps

You must log in to your account to install the application. Steps Log in to your Endicia Account. Enter your Account Number and Inter...

Date Updated: 9/13/2013

Verify That the Endicia for Mac Printer is Not Paused

The following Steps describe how to verify that the printer is not paused. Steps Select Apple > System Preferences. Click the Print & Fax or Print & Scan...

Date Updated: 9/9/2013

Set Up Zebra LP2844 or Similar Printer for Domestic Postage

The following Steps describe how to set up your Zebra LP2844 (Universal) printer driver from the DAZzle Design tab. Note: Zebra printers typically use 4 x 6-inch labels. Note: The recommended p...

Date Updated: 9/10/2013

Print International Postage and Customs Forms Using DAZzle Quick Print

When printing from the Quick Print tab, the layout is automatically selected for you depending on the printer, the address (domestic or international), and the type and mail class that you have selected. International labels include the...

Date Updated: 9/10/2013

Create a Refund Request in Endicia for Mac

You may be able to reprint the label at no additional charge to the account, see FAQ: Reprint Postage from DAZzle or Endicia for Mac. When yo...

Date Updated: 9/11/2013

Download and Install DYMO Printable Postage

To download the DYMO Printable Postage software, see: Where do I find the Endicia programs to install? System Requirements: ...

Date Updated: 9/11/2013

Print Transaction Record in Endicia for Mac

The following steps describe how to print a transaction record from the Mailing Log through Endicia for Mac. Steps Click the Mailing Log button. Select the desired transaction....

Date Updated: 9/6/2013

View My Transaction History

Your account transactions can be found in your Postage Log or Mailing Log or through your online account. The following Steps describe how to view your account transactions on your online account. Steps ...

Date Updated: 9/6/2013

Retrieve Your Endicia Account Password

You can have the password sent to your email address that is associated with your account by selecting Forgot Your Password? from the Account Login page on Endicia.com....

Date Updated: 9/6/2013

About Endicia Pass Phrases and Passwords

Your Pass Phrase enables you to set up the Endicia software on your computer. It is required to connect the software on your computer with your online account. You must have this connection to print postage with your software. Your Inte...

Date Updated: 9/6/2013

Import Addresses into the DAZzle Address Book

You need a .csv or .txt (tab or comma delimited file) or a .dbf (dbase III or IV) file. The following steps describe how to import a file into DAZzle. Steps From DAZzle, select the Addres...

Date Updated: 9/6/2013

Add insurance when using Platinum Shipper

You can use Endicia Parcel Insurance, USPS Insurance, or third-party insurance when printing from Platinum Shipper. Before printing your label, you select the insurance provider that you will be using. Select the ...

Date Updated: 9/6/2013

Insure My Package Using Endicia Professional

You can use Endicia Parcel Insurance, USPS Insurance, or third-party insurance when printing from Endicia Professional. Using insurance from Endicia Professional requires the following steps: Enable insurance and select your insur...

Date Updated: 9/6/2013

Change Your Endicia.com Account Password

You must call and speak with the Endicia Support or Sales staff to answer an account security question. After you answer the security question correctly, Endicia Support or Sales staff members can change your login password to your account on ww...

Date Updated: 9/6/2013

Enter a Mailer ID into DAZzle Express

After the USPS has assigned you a Mailer ID number, you must enter it into DAZzle Express. Steps Run DAZzle Express. If you have Windows 7, 8, or Vista, right-click DAZzle Express...

Date Updated: 9/6/2013

Discount No Longer Appears as an Option in DAZzle Express

Starting Friday March 15, 2013, many DAZzle Express customers will see "Quick and Simple--First-Class Mail" as the only option where they would normally choose "Discount--Standard or First-Class Mail". This change ap...

Date Updated: 9/6/2013

Configure the Printer Settings in DAZzle: Printer Setup

To print labels, DAZzle uses template files called layouts. Each layout that you use needs to have a printer setup. The following Steps describe how to set up your printer for a layout. Steps...

Date Updated: 9/6/2013

Update DYMO Stamps Credit Card Information

The following Steps describe how to update your credit card information for your DYMO Stamps account. Steps Log in to your DYMO Stamps Account....

Date Updated: 9/6/2013

View DYMO Stamps or Printable Postage Account Balance

In the DYMO Stamps or DYMO Printable Postage, your Account Balance is displayed under the section labeled: Step 4 - Review postage total and print. The following Steps describe how to view your account balance online at...

Date Updated: 9/6/2013

Purchase Postage Using Debit Cards

Debit cards or check cards are used in a similar manner as credit cards. You can use American Express, Visa, Mastercard, Discover, Diners Club, or Carte Blanche. See: ...

Date Updated: 9/6/2013

Change Your Postage Payment Method with Endicia

Note: You must provide credit card information and a credit card billing address even though you are using a checking account for postage purchases. If your USPS Postage payment is set to Checking Account...

Date Updated: 9/6/2013

Recommended Labels and Layouts When Working with DAZzle and a Zebra printer

From DAZzle you can print from the Quick Print tab or the Design tab. When you print from the DAZzle Quick Print tab, DAZzle automatically selects the layout to use based on the options that you have selected. When you print from the DA...

Date Updated: 9/6/2013

First-Class International Mail label with Black Bar

This problem happens when your printer is a UPS Thermal printer and you are using the UPS printer driver to print one of the DAZzle integrated international landscape layouts. Installing the Zebra printer driver for use with DAZzle usua...

Date Updated: 9/6/2013

Credit Card Declined Error when trying to Purchase Postage

Endicia does not decline any purchases. The credit card declined errors are coming from your credit card company. You can: Contact your credit card company to see if there is any reason why the purchase is being declined....

Date Updated: 9/6/2013

Recommended Labels and Layouts When Working with DAZzle and a Laser or Inkjet Printer

From DAZzle you can print labels from the Quick Print tab or the Design tab. When you print labels from the DAZzle Quick Print tab, DAZzle automatically selects the layout to use based on the options that you have selected. When you...

Date Updated: 9/6/2013

Recommend Labels and Layouts for a DYMO LabelWriter Printer

From DAZzle you can print from the Quick Print tab or the Design tab. When you print from the DAZzle Quick Print tab, DAZzle automatically selects the layout to use based on the options that you have selected. When you print from the DA...

Date Updated: 9/6/2013

Recommended Labels and Layouts When Working with DAZzle and a Zebra printer

From DAZzle you can print from the Quick Print tab or the Design tab. When you print from the DAZzle Quick Print tab, DAZzle automatically selects the layout to use based on the options that you have selected. When you print from the DA...

Date Updated: 9/6/2013

First-Class International Mail label with Black Bar

This problem happens when your printer is a UPS Thermal printer and you are using the UPS printer driver to print one of the DAZzle integrated international landscape layouts. Installing the Zebra printer driver for use with DAZzle usua...

Date Updated: 9/6/2013

Credit Card Declined Error when trying to Purchase Postage

Endicia does not decline any purchases. The credit card declined errors are coming from your credit card company. You can: Contact your credit card company to see if there is any reason why the purchase is being declined....

Date Updated: 9/6/2013

Recommended Labels and Layouts When Working with DAZzle and a Laser or Inkjet Printer

From DAZzle you can print labels from the Quick Print tab or the Design tab. When you print labels from the DAZzle Quick Print tab, DAZzle automatically selects the layout to use based on the options that you have selected. When you...

Date Updated: 9/6/2013

Recommend Labels and Layouts for a DYMO LabelWriter Printer

From DAZzle you can print from the Quick Print tab or the Design tab. When you print from the DAZzle Quick Print tab, DAZzle automatically selects the layout to use based on the options that you have selected. When you print from the DA...

Date Updated: 9/6/2013

Insure a Package Using DAZzle

When printing from the Design tab, you can use Endicia Parcel Insurance, USPS Insurance, or third-party insurance. The Quick Print tab only supports Endicia Parcel Insurance. The Endicia Parcel Insurance fee is not included in the posta...

Date Updated: 9/5/2013

Endicia Supported Scales

The following table is a list of scales that: Connect to a computer USB or serial port. Communicate with the Endicia software through the Weigh button. Note: You can use ...

Date Updated: 9/5/2013

Print a Reply Postage label automatically immediately after printing a shipping label in Endicia Professional

Steps From Endicia Professional, select Edit > Preferences. In the Preferences dialog box, select the Printing and Customs tab. Select the Print r...

Date Updated: 9/6/2013

Do you have a list of favorite USPS links?

Some helpful and useful links at the USPS follow: Current USPS pricing (Notice123): http://pe.usps.com/text/dmm300/Notice123.htm   Listing ...

Date Updated: 9/6/2013

Can I use the NCOALink service without any of your software products?

Endicia offers NCOALink as an optional service for an annual extra fee in DAZzle Express and Envelope Manager LE. You cannot use the NCOALink service without one of those products. For more information about NCOALink fee options, go to:...

Date Updated: 9/6/2013

Purchasing DYMO Stamps Labels

DYMO Stamps labels can be purchased from DYMO.com, Endicia.com, Staples.com, OfficeMax.com, and OfficeDepot.com.  In addition to this, you can also purchase additional labels by selecting Buy Postage Labels/...

Date Updated: 5/23/2013

Reset Endicia Account Pass Phrase

For security purposes, Endicia suspends the account after five attempts to log in through the software application with the incorrect Pass Phrase. When the account is suspended, you cannot print postage or log in to the Endicia website. Resettin...

Date Updated: 9/4/2013

Print Transaction Record in DAZzle

The following steps describe how to print a transaction record. Steps From DAZzle, select the Postage Log tab. Select the transaction that you would like to print. S...

Date Updated: 9/5/2013

Look Up and Track Packages from Endicia.com

The following sets of steps describe how to: Look up a package if you have a Premium, Professional, Platinum, or Label Server service plan account. Look up a package if you have a Standard service plan account...

Date Updated: 9/5/2013

US Postal Service Refund Appeal

Note the following: You must make appeals directly to the US Postal Service, who issues the final decision. You must submit the original indicia (postage label) with the appeal. If you do not have the original paperwork...

Date Updated: 9/5/2013