Pay-on-Use Returns: an important part of your returns strategy
Returns are inevitable. Regardless of what you sell, eventually someone will want to return it.
Adding to the disappointment of a lost sale, according to a BigCommerce guide to creating a shipping and returns policy, customers also want you to pay the return shipping costs!
So, how does an e-tailer offer free or low-cost return shipping without breaking the bank? One way is by using Endicia’s Pay-on-Use Returns™ service.
Pay-on-Use Returns is an indispensable tool for your returns strategy because:
- It accesses the lowest possible USPS rates
- Postage is not charged until the label is actually used
- A label can be included in the outbound shipment or emailed on-demand
- It can be used to return merchandise regardless of the outbound shipping carrier
During the 2015 shipping season we found that 55 percent of the Pay-on-Use Returns labels printed or emailed were used. That may seem like a large number but not when you consider that these e-tailers were never out-of-pocket any money for the 45 percent of labels that went unused. With regular pre-paid USPS return labels you have to pay for postage up-front, and then you have to spend your valuable time monitoring and identifying unused labels—and on top of that you have to go through the hassle of requesting postage refunds.
Pay-on-Use Returns is available with the most popular USPS mail classes, including:
- Priority Mail Express®
- Priority Mail®
- Parcel Select®
- First-Class Package Service®
With over 30 percent of e-commerce sales expected to end in a return, it is essential to provide an easy and convenient return policy. In fact, 95 percent of customers will do repeat business after having a positive experience with a returns process.
Ensure repeat business, check out Endicia’s Pay-on-Use Returns service today!
