Endicia helps Atlantic Coast Media Group get their deliveries to their customers on time
“Address verification is a significant advantage — it saves us time and money, but more importantly, gets deliveries to the customer on time. That helps ensure customer satisfaction and loyalty to our brand.”
Co-CEO of ACMG
Atlantic Coast Media Group’s Need
Since its founding in 2005, the Atlantic Coast Media Group (ACMG) has grown dramatically by marketing and supplying innovative, high-quality health and beauty products to consumers in the U.S. and Canada. The company’s own health has been enhanced by its ability to quickly and efficiently fulfill orders for products like Hydroxatone® AM/PM Anti-Wrinkle Complex and Hydrolyze Under Eye Treatment.
In the early days of the business, the company was filling about 8,000 packages per month via the U.S. Postal Service®, using a labor-intensive manual shipping system. As its print, television, online, radio and direct mail advertising channels blossomed, the company knew it would need to simplify and upgrade its shipping system in order to keep up with the demand for its popular nutraceutical and cosmeceutical products.
ACMG turned to Endicia. A key reason for choosing Endicia was its ability to easily integrate into the company’s workflow system to generate shipping labels and print postage.
According to Surwilo, the Endicia system was very easy to implement. The company suffered no delays or disruptions during the simple transition as they were online in a matter of days. ACMG began to reap the benefits immediately, especially thanks to the automated delivery address verification system, which enables erroneous addresses to be corrected before the product ships.
Importantly, added Surwilo, the company has benefitted from Endicia’s stellar customer service capabilities, which were especially appreciated during their rapid growth.