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Request an Electronic Refund Using DAZzle

The following Steps describe how to request an electronic refund (e-refund) using DAZzle. (To request a physical-proof refund, see Request a Postage Refund.)

Steps

From DAZzle, select the Postage Log tab.
- Note: Use the same computer from which you printed the postage.
Select the item that needs refunding.
Select Actions > E-Refund.
If you are redirected to the Endicia website and the Refund Request page, log in to your Endicia online account.
Follow the instructions to search for the mailpiece and request a refund.

Note: If you do not have access to the computer where you printed the postage, you can request a refund through your Endicia account pages: Log in to your Endicia online account. After you log in, select Tools > Request a Postage Refund.